WestJet Airlines Customer Service Phone Numbers, Headquarters, Features and Services

WestJet Airlines, a prominent Canadian airline, is celebrated for its affordable fares and exceptional customer service. Established in 1996, the airline has grown significantly, offering extensive domestic and international routes. WestJet’s commitment to quality, innovation, and community involvement has solidified its position as a key player in the aviation industry.

WestJet was founded in 1996 by a group of Calgary entrepreneurs who aimed to create a low-cost alternative to Canada’s major airlines. The airline’s inaugural flight took off in February 1996, connecting Calgary to Edmonton. Since then, WestJet has expanded its operations, adding numerous destinations and increasing its fleet size. Significant milestones include the introduction of international flights in 2004 and the launch of its first wide-body aircraft in 2015, enabling long-haul international services. The airline’s growth trajectory is marked by continuous innovation and a strong focus on customer satisfaction.

Logo

Westjet-Airlines-Logo

Headquarters

WestJet Airlines is headquartered in Calgary, Alberta, Canada.

Address: WestJet Airlines
22 Aerial Place NE
Calgary, Alberta
T2E 3J1, Canada

WestJet prides itself on providing exceptional customer service and support. Passengers can contact the airline through various methods, including phone, email, and social media channels. The WestJet website features a comprehensive FAQ section, addressing common issues and providing solutions. For more complex inquiries, the customer service team is available to assist with reservations, changes, and other travel-related concerns. WestJet also values passenger feedback, using it to continually improve services and address any issues that arise.

WestJet Flights and general inquiries: 1-888-937-8538 (1-888-WESTJET)

Get general information about flight status booking and any type of queries

WestJet Vacations: 1-877-737-7001

Get details about westjet vacation offers and deals at present

Guests with special needs TTY for hearing impaired: 1-877-952-0100

It’s for guests with disabilities experiencing difficulties accessing WestJet.com: Toll-free: 1-866-693-7853

WestJet Cargo :1-403-444-2435 and 1-866-952-2746 (1-866-WJ-CARGO)

Get cargo related information like when arrive and booking as well as more info.

WestJet Groups Groups/meetings/conventions: 1-844-213-5230

You can also message our digital travel assistant, Juliet, at +1 403-444-2552 on WhatsApp

WestJet flights: 1-888-937-8538
WestJet vacations: 1-877-737-7001

Reservations Phone Number

WestJet provides several options for booking flights and accessing customer support:

  • Online Booking: Passengers can book flights, manage reservations, and check in online through the WestJet website (www.westjet.com).
  • Mobile App: The WestJet app allows passengers to book flights, manage reservations, access mobile boarding passes, and receive real-time updates.
  • Phone Support: Customers can contact WestJet’s reservation line for booking, cancellations, and customer support inquiries.
  • Travel Agents: WestJet flights are also available through accredited travel agents.

International Support Phone Number

WestJet serves several international destinations across the United States, Mexico, Central America, the Caribbean, and Europe. The airline provides multilingual customer support and offers a seamless travel experience for international passengers.

WestJet Airlines Customer Care Contact Information for Africa

South Africa: 800-5381-5696

WestJet Airlines Customer Care Contact Information for Asia

China: 800-5381-5696
Hong Kong: 800-5381-5696
Israel: 800-5381-5696
Japan: 800-5381-5696
Korea (Democratic People’s Republic of): 800-5381-5696
Korea (Republic of): 800-5381-5696
Macao: 800-5381-5696
Malaysia: 800-5381-5696
Philippines: 800-5381-5696
Singapore: 800-5381-5696
Taiwan: 800-5381-5696
Thailand: 800-5381-5696

WestJet Airlines Customer Care Contact Information for Australia: 0011-1-800-5381-5696 and New Zealand: 800-5381-5696

WestJet Airlines Customer Care Number for Europe

  1. Austria: 800-5381-5696
  2. Belgium: 800-5381-5696
  3. Denmark: 00-800-5381-5696
  4. Finland: 800-5381-5696
  5. France: 00-800-5381-5696
  6. Germany: 00-800-5381-5696
  7. Hungary: 00-800-5381-5696
  8. Iceland: 00-800-5381-5696
  9. Ireland: 1-800-937-323
  10. Italy: 00-800-5381-5696
  11. Luxembourg: 800-5381-5696
  12. Netherlands: 00-800-5381-5696
  13. Norway: 800-5381-5696
  14. Portugal: 800-5381-5696
  15. Spain: 00-800-5381-5696
  16. Sweden: 800-5381-5696
  17. Switzerland: 800-5381-5696
  18. United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072

WestJet Airlines Customer Care Number for North America

  1. Antigua and Barbuda: 1-888-937-8538
  2. Bahamas: 1-866-884-9188
  3. Barbados: 1-800-204-5647
  4. Bermuda: 1-800-204-0020
  5. Canada: 1-888-937-8538
  6. Costa Rica: 800-5381-5696
  7. Dominican Republic: 1-800-148-5344
  8. Grand Cayman: 1-800-204-0081
  9. Jamaica: 1-800-288-1029
  10. Mexico: 001-855-269-2979
  11. Puerto Rico: 1-866-886-2388
  12. Saint Lucia: 1-800 204-0409
  13. Trinidad and Tobago: 0018662086924
  14. Turks and Caicos: 1-866-887-1588
  15. United States of America: 1-888-937-8538
  16. Argentina: 800-5381-5696
  17. Colombia: 800-5381-5696

Baggage Phone Number

Damaged baggage, missing baggage or missing contents: Toll-free from Canada: 1-866-666-6224, out of Canada 403-444-2581

If you lost baggage or get information about limit or cost of extra luggage weight.

WestJet offers flexible baggage options depending on the fare class and destination:

  • Checked Baggage:
    • Economy: No checked baggage included in Basic Economy, but baggage can be purchased.
    • Premium and Business: One or two free checked bags, depending on the fare class.
    • Maximum weight: 23 kg (50 lbs) for Economy and Premium; 32 kg (70 lbs) for Business Class.
    • Maximum size: 157 cm (62 linear inches).
  • Carry-On Baggage:
    • All fare classes allow one carry-on bag and one personal item (e.g., a handbag or laptop bag).
    • Maximum size for carry-on baggage: 53 x 23 x 38 cm (21 x 9 x 15 inches).
    • Personal items must fit under the seat in front of the passenger.
  • Excess Baggage: Additional fees apply for overweight, oversized, or extra baggage.

Handling of Special Items

WestJet accommodates the transportation of special items such as sports equipment, musical instruments, and medical devices. Passengers should notify the airline in advance to ensure proper handling and accommodations for these items. Additional fees may apply depending on the size and weight of the special items.

Important Phone Number

WestJet Airlines Customer Care Contact Information for Travel Partners

AIR MILES Toll-free: 1-888-247-6453
Car rentals Toll-free: 1-800-681-2917
RBC insurance Toll-free: 1-866-896-8171
Travel Support Team 1-877-664-3205
WestJet partner hotels: 1-855-757-0373

Canadian Transportation Agency
Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592

U.S. Department of Transportation Consumer Protection Office C-75

1200 New Jersey Avenue, SE
Washington, DC 20590
Inside the continental U.S.: 1-855-368-4200
Outside the continental U.S.: 1-202-366-2220
Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511

Codeshare Agreements with Partner Airlines

WestJet has codeshare agreements with several international airlines, allowing passengers to seamlessly connect to destinations around the world. Key codeshare partners include:

  • Air France
  • Aeroméxico
  • American Airlines
  • China Airlines
  • Cathay Pacific
  • China Southern Airlines
  • China Eastern Airlines
  • Delta Air Lines
  • Emirates
  • Hong Kong Airlines
  • Hainan Airlines
  • Japan Airlines
  • Korean Air
  • KLM
  • LATAM Perú
  • LATAM Brasil
  • Philippine Airlines
  • Qantas

Social Networks

WestJet maintains an active presence on social media, providing updates, promotions, and customer support:

Facebook

Twitter

YouTube

Linkedin

Instagram

Website

https://www.westjet.com/

Competitors

WestJet competes with both domestic and international airlines, including:

  • Air Canada: The largest competitor in the Canadian market, competing on domestic and international routes.
  • Sunwing Airlines: A competitor on vacation and leisure routes, particularly to the Caribbean.
  • Delta Air Lines and United Airlines: Major competitors on transborder and international routes to the U.S.

Conclusion

WestJet has grown from a regional low-cost carrier to a major player in the Canadian and international aviation markets. With a focus on customer service, flexible fare options, and a robust rewards program, WestJet continues to attract both leisure and business travelers. The airline’s modern fleet and expanding international routes make it a competitive option for passengers seeking value and convenience.

FAQs

A: To avoid extra fees, pack a personal item that fits under the seat, pre-purchase any additional services you need, and use online or mobile check-in.
A: The WestJet Rewards loyalty program rewards frequent flyers with points that can be redeemed for flights, upgrades, and other travel-related purchases. Members earn points based on the distance flown and the fare class, with higher tiers offering additional benefits.
A: You can book a flight through the airline’s website, mobile app, or by contacting customer service. The online booking platform allows travelers to search for flights, compare prices, and manage reservations.
A: WestJet allows one carry-on bag and one personal item. Checked baggage allowances vary based on the route and fare class. Fees apply for excess or oversized baggage.
A: Yes, WestJet provides special assistance services for passengers with disabilities, elderly travelers, and those needing extra help. Passengers can request assistance during the booking process or by contacting customer service.
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