Ornge Air Customer Service Phone Numbers, Headquarters, Features and Services

Ornge Air is an air ambulance service in Ontario, Canada, providing medical transport services across the province. It operates under Ornge, a not-for-profit organization that oversees air and land transport for critically ill or injured patients. Established in 1977, Ornge Air plays a crucial role in Ontario’s healthcare system by providing timely medical transportation, primarily for patients in remote or inaccessible areas.

Ornge Air was founded to meet the increasing demand for medical air transport in Ontario. It began as a small operation and has since expanded into a sophisticated service, with a fleet of medically equipped aircraft and helicopters that transport patients to specialized healthcare facilities. Ornge Air collaborates closely with hospitals, emergency services, and government agencies to ensure patients receive life-saving care as quickly as possible.

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Headquarters

Ornge Air is headquartered in Mississauga, Ontario, where it coordinates its operations and manages its fleet of aircraft.

Address: Ornge Air
5310 Explorer Drive
Mississauga, Ontario
L4W 5H8, Canada

Customer Support and Contact Details

Ornge Air offers customer support for general inquiries, operational questions, and service coordination. Since Ornge primarily handles medical transport, most of the communication is directly with healthcare professionals and emergency responders.

Customer Support Contact Details:

Phone: +1 647-428-2005 (General Inquiries)
Toll-Free: +1 800-251-6543 (Medical Transport Inquiries)
Email: info@ornge.ca
Mailing Address:
Ornge Air
5310 Explorer Drive
Mississauga, Ontario
L4W 5H8, Canada

Ornge Air provides several essential services related to medical transport and emergency response:

Air Ambulance Services: Transporting critically ill or injured patients to specialized healthcare facilities by air.
Medevac Flights: Emergency medical evacuation from remote or inaccessible areas.
Organ Transport: Time-sensitive transport of organs for transplant surgeries.
Patient Transfer Services: Non-emergency transport of patients between healthcare facilities for specialized care.

Features

Ornge Air offers specialized features to ensure the safety and well-being of patients during transport:

Medical Expertise: Highly trained medical professionals on board, including paramedics and specialized nurses.
Advanced Medical Equipment: The aircraft are equipped with state-of-the-art medical devices for critical care.
24/7 Availability: Ornge Air operates around the clock to respond to medical emergencies across Ontario.
Remote Access: The ability to reach remote and rural communities that lack immediate access to advanced healthcare facilities.

Cargo

Ornge Air does not operate traditional cargo services, but it does transport medical supplies, equipment, and organs for transplants when necessary. These time-sensitive and critical items are handled with the highest priority to ensure they reach their destination without delay.

Frequent Flyer Program

Ornge Air does not offer a frequent flyer program, as its services are focused on emergency medical transport rather than commercial travel.

Ornge Air operates throughout Ontario, connecting patients from remote areas to major healthcare facilities. It also has the capacity to provide inter-provincial and international medical transport when necessary.

Primary Destinations: Major cities and hospitals in Ontario, such as Toronto, Ottawa, and London.
Remote Areas: Regularly serves Northern Ontario and other remote communities that are difficult to reach by ground.

Reservations Phone Number

Booking and Support Details

Ornge Air does not provide a traditional booking service as its flights are coordinated through healthcare providers and emergency services.

Medical Transport Coordination: Hospitals, doctors, and emergency services coordinate directly with Ornge to schedule flights for patients in critical condition.
Support: For support or inquiries, medical professionals can reach out via the provided phone lines or email addresses.

International Support Phone Number

While Ornge Air primarily operates within Ontario, the service has the capacity to transport patients internationally, particularly in critical cases where patients need specialized care abroad. These flights are arranged in coordination with healthcare facilities and government agencies to ensure seamless medical transport across borders.

Baggage Phone Number

Since Ornge Air is focused on medical transport, baggage policies are different from commercial airlines. Priority is given to the patient, medical equipment, and attending healthcare professionals. Personal baggage for family members or medical attendants is allowed but typically limited based on aircraft capacity and the nature of the medical mission.

Medical Equipment: The aircraft are equipped with necessary medical devices, leaving limited space for non-medical items.
Personal Items: Family members or medical staff may bring essential personal items, but these must adhere to space and weight constraints imposed by the aircraft.

Codeshare Agreements with Partner Airlines

Ornge Air does not engage in codeshare agreements, as its services are not aligned with commercial airline operations. However, it works closely with healthcare providers, emergency services, and government agencies to coordinate patient transfers.

Social Networks

Ornge Air maintains active social media profiles to provide updates, share news, and engage with the community:

Facebook: Ornge Facebook
Twitter: Ornge Twitter
LinkedIn: Ornge LinkedIn

Website

https://www.ornge.ca/

Competitors

Ornge Air operates in a niche market, but it faces competition from other air ambulance and medevac providers in Canada:

STARS Air Ambulance: Provides similar services in Western Canada.
Keewatin Air: A competitor in Northern Canada, offering medevac and air ambulance services.
Air Bravo: Another Ontario-based provider offering medevac and private air ambulance services.

Conclusion

Ornge Air plays a vital role in Ontario’s healthcare system by providing essential air ambulance services for critically ill or injured patients. With a fleet of state-of-the-art aircraft and highly trained medical personnel, Ornge Air ensures that patients receive life-saving care during transport. By offering 24/7 emergency response and access to remote communities, Ornge Air is a crucial link in the province’s medical transport network.

FAQs

Flights are coordinated through hospitals and emergency services. Individuals cannot book flights directly.

Due to the nature of medical transport, baggage is limited to essential items for medical staff or family members.

Yes, Ornge Air can transport patients internationally if required for specialized medical care.

Ornge Air operates a fleet that includes the Pilatus PC-12, AgustaWestland AW139, and Sikorsky S-76 helicopters.

Ornge Air is headquartered in Mississauga, Ontario, Canada.

Customer support can be reached by phone at +1 647-428-2005 or by email at info@ornge.ca.

Yes, Ornge Air provides time-sensitive transport of organs for transplant surgeries.

Ornge Air primarily serves hospitals and healthcare facilities across Ontario, including Toronto, Ottawa, and remote communities.

No, Ornge Air does not offer a frequent flyer program as it focuses on medical transport.

Healthcare providers coordinate directly with Ornge to arrange medical transport for critically ill or injured patients.

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