Middle East Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Middle East Airlines (MEA), the national carrier of Lebanon, has been a significant player in the aviation industry since its inception. Established in 1945, MEA has evolved into a reputable airline with a strong presence in the Middle East and beyond. Known for its reliable service, modern fleet, and commitment to safety, MEA offers passengers a seamless travel experience that blends Lebanese hospitality with global standards.

Middle East Airlines, commonly referred to as MEA, operates as Lebanon’s flag carrier and is a member of the SkyTeam alliance. With a rich history and a reputation for excellence, MEA serves as a critical link between Lebanon and the rest of the world. The airline’s commitment to innovation and customer satisfaction has helped it maintain a strong position in the highly competitive aviation market.

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Headquarters

MEA’s headquarters are located in Beirut, the capital city of Lebanon. The airline's main offices are situated near Beirut-Rafic Hariri International Airport, which serves as its primary hub. This location allows MEA to efficiently manage its operations and maintain close coordination with airport facilities.

Customer Service Contact

MEA is dedicated to providing exceptional customer service, and passengers can reach the airline through various channels:

Phone: Customers can contact MEA’s customer service at +961-1-629999 for general inquiries and support.
Email: For non-urgent matters, passengers can email contact@mea.com.lb.
Social Media: MEA is active on social media platforms such as Facebook, Twitter, and Instagram, where they offer updates and customer support.

MEA offers a range of services designed to enhance the travel experience:

In-Flight Entertainment: MEA provides a variety of in-flight entertainment options, including movies, TV shows, music, and games. The airline offers seatback screens on most aircraft, ensuring passengers have access to entertainment throughout their journey.
Dining: MEA serves a selection of meals on board, with options that cater to different dietary preferences. The airline often includes traditional Lebanese dishes, offering passengers a taste of local cuisine.
Comfort: MEA’s cabins are designed for comfort, with spacious seating in both Economy and Cedar Class. Cedar Class passengers enjoy additional amenities, including priority boarding and access to airport lounges.

Cargo

MEA’s cargo division plays a vital role in transporting goods between Lebanon and global markets:

Cargo Services: MEA Cargo handles a wide range of goods, including perishable items, pharmaceuticals, and industrial products. The airline’s cargo services are crucial for Lebanon’s economy, facilitating trade and commerce.
Special Cargo Handling: MEA offers specialized cargo services for sensitive shipments, such as medical supplies and valuable items, ensuring they are transported safely and securely.

Frequent Flyer Program

MEA rewards its loyal customers through the Cedar Miles frequent flyer program:

Earning Miles: Passengers can earn miles by flying with MEA or its partner airlines, as well as through partnerships with hotels, car rental companies, and other service providers.
Redeeming Miles: Accumulated miles can be redeemed for various rewards, including flight tickets, upgrades, and access to airport lounges.
Membership Tiers: The Cedar Miles program offers multiple tiers, including Blue, Silver, Gold, and Platinum, each providing increasing levels of benefits and privileges.

MEA operates an extensive network of routes that connect Lebanon to key destinations across the Middle East, Europe, Africa, and Asia:

Middle East: MEA serves major cities in the region, including Dubai, Riyadh, and Cairo, providing essential links between Lebanon and its neighbors.
Europe: MEA flies to several European cities, such as Paris, London, and Rome, ensuring strong connections between Lebanon and Europe.
Africa and Asia: The airline also operates flights to destinations in Africa and Asia, including Accra and Mumbai, further expanding its global reach.

Reservations Phone Number

Booking Support

Booking a flight with MEA is a straightforward process, supported by multiple channels:

Website: The official MEA website (www.mea.com.lb) offers an easy-to-navigate booking platform where passengers can search for flights, book tickets, and manage their reservations.
Mobile App: MEA’s mobile app, available for both iOS and Android, allows passengers to book flights, check-in online, and receive real-time updates on their travel plans.
Travel Agents: MEA works with a network of authorized travel agents who can assist passengers with booking and travel arrangements.

Baggage Phone Number

Baggage Support

MEA offers clear baggage policies to ensure a hassle-free travel experience:

Checked Baggage: Baggage allowances vary based on the route and class of service. Generally, Economy Class passengers are allowed one piece of checked baggage, while Cedar Class (Business Class) passengers can check two pieces.
Carry-On Baggage: Passengers are permitted one carry-on bag and one personal item, with specific size and weight restrictions outlined on the airline’s website.
Special Baggage: MEA provides special handling services for items like sports equipment, musical instruments, and other oversized items. Passengers are encouraged to notify the airline in advance to ensure proper arrangements.

Codeshare Agreements with Partner Airlines

MEA has established codeshare agreements with several international airlines to enhance its network and offer more travel options:

Air France-KLM: MEA’s partnership with Air France-KLM strengthens its presence in Europe, offering passengers more options for flights to and from Lebanon.
Saudia: The codeshare agreement with Saudia enhances connectivity between Lebanon and Saudi Arabia, offering more flexibility for travelers.
SkyTeam Partners: As a member of the SkyTeam alliance, MEA has codeshare agreements with various SkyTeam members, including Delta Air Lines and Alitalia, which extends its network globally.

Competitors

MEA faces competition from both regional and international carriers:

Gulf Air: Competing on routes between Lebanon and the Gulf region, Gulf Air offers extensive connectivity and frequent flights.
Turkish Airlines: As a major player in the region, Turkish Airlines competes with MEA on various routes, particularly to Europe and Asia.
Emirates: Emirates offers strong competition with its global network and premium services, particularly on routes to the Middle East and beyond.

Conclusion

Middle East Airlines has established itself as a cornerstone of Lebanon’s aviation industry, offering reliable and high-quality service to passengers around the world. With a modern fleet, extensive network, and a commitment to excellence, MEA continues to be a preferred choice for travelers seeking to experience Lebanese hospitality while connecting with the world. The airline’s strategic partnerships and focus on customer satisfaction ensure it remains competitive in the global aviation market.

FAQs

Baggage allowances vary depending on the class of service and route. Generally, Economy Class passengers are allowed one checked bag, while Cedar Class passengers can check two.

You can book a flight through MEA’s official website, mobile app, or by contacting an authorized travel agent.

Yes, MEA provides a range of in-flight entertainment options, including movies, music, and games, especially on long-haul flights.

MEA offers the Cedar Miles frequent flyer program, allowing passengers to earn and redeem miles for various rewards.

The main hub of MEA is Beirut-Rafic Hariri International Airport in Beirut, Lebanon.

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