Lufthansa Cityline Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Lufthansa CityLine is a German regional airline wholly owned by Deutsche Lufthansa AG. It operates regional and feeder flights under the Lufthansa brand, primarily serving routes within Europe and providing connections to Lufthansa’s international long-haul flights. Established in 1958, Lufthansa CityLine has grown to become a key player in Lufthansa’s European network, focusing on connecting smaller cities to major Lufthansa hubs in Germany.

Lufthansa CityLine operates as a regional subsidiary of Lufthansa, focusing on short-haul and medium-haul flights within Europe. It functions as a feeder service to Lufthansa’s larger operations, ensuring seamless connectivity between smaller European cities and long-haul international destinations through major hubs like Frankfurt and Munich. Lufthansa CityLine is a critical component of the Lufthansa Group’s overall strategy of offering extensive flight options to passengers across Europe and beyond.

Logo

Lufthansa CityLine airlines logo

Headquarters

Lufthansa CityLine GmbH
Flughafen München, FOC
Südallee 15
D-85356 München
Phone +49-(0)69-696-0

Customer Service Phone Number: +49 (0)69 – 86 799 799

Lufthansa CityLine switchboard can be reached at:

  1. Phone:+49 (0)69 – 696 – 0
  2. Email: lh-cityline(at)dlh.de

Lufthansa CityLine consistently receives high marks for passenger satisfaction. The airline’s focus on providing a high-quality service, from check-in to arrival, ensures that passengers have a positive experience. Lufthansa CityLine’s commitment to excellence is reflected in its high customer satisfaction ratings and positive reviews.

Reservations Phone Number

Reservations Phone Number: +49 (0)69 - 86 799 799

Lufthansa CityLine switchboard can be reached at:

  1. Phone:+49 (0)69 - 696 - 0
  2. Email: lh-cityline(at)dlh.de

International Support Phone Number

Lufthansa CityLine operates mainly within Europe but provides connections to international long-haul flights operated by Lufthansa. International passengers can access Lufthansa’s multilingual support, ensuring seamless assistance regardless of location.

Baggage Phone Number

Lufthansa CityLine follows Lufthansa’s baggage policies, which vary by fare class and route.

  • Checked Baggage:
    • Economy Class: One checked bag up to 23 kg (50 lbs).
    • Business Class: Two checked bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage: 158 cm (total linear dimensions).
  • Carry-On Baggage:
    • Economy Class: One carry-on bag up to 8 kg (17.6 lbs) plus a personal item.
    • Business Class: Two carry-on bags up to 8 kg each.
    • Maximum size for carry-on baggage: 55 x 40 x 23 cm (21.6 x 15.7 x 9 inches).
  • Excess Baggage: Additional fees apply for overweight or oversized baggage, with costs depending on the route.

Important Phone Number

Media relations

Deutsche Lufthansa AG
Corporate Communications
+49 (0)69 - 696 - 2999
lufthansa-group(at)dlh.de

Codeshare Agreements with Partner Airlines

Lufthansa CityLine operates flights as part of the Lufthansa Group, and many of its flights are sold under Lufthansa’s codeshare agreements with other airlines. Key partners include:

  • Swiss International Air Lines
  • Austrian Airlines
  • Brussels Airlines
  • United Airlines

Social Networks

Lufthansa CityLine is represented through Lufthansa’s social media profiles, providing updates and customer interaction:

Website

www.lufthansacityline.com

Competitors

Competition from Low-Cost Carriers

Lufthansa CityLine faces stiff competition from low-cost carriers, which often offer cheaper fares on similar routes. However, Lufthansa CityLine differentiates itself by offering a higher level of service and connectivity, particularly for business travelers who value convenience and reliability over cost alone.

To maintain its competitive edge, Lufthansa CityLine focuses on continuous improvement in all aspects of its operations. This includes investing in new technology, enhancing customer service, and expanding its network to meet the evolving needs of passengers. The airline’s commitment to quality and efficiency is key to its success in the regional aviation market.

Lufthansa CityLine competes with other European regional carriers, including:

  • KLM Cityhopper: The regional subsidiary of KLM Royal Dutch Airlines.
  • Air France HOP!: Air France’s regional division operating within Europe.
  • British Airways CityFlyer: A regional subsidiary of British Airways.

Conclusion

Lufthansa CityLine is much more than a regional airline; it’s a vital link in Europe’s aviation network. By connecting smaller cities to major hubs like Frankfurt and Munich, the airline ensures that passengers have access to a global network of destinations. With a commitment to safety, sustainability, and customer service, Lufthansa CityLine continues to be a leader in regional aviation. As the airline looks to the future, it will undoubtedly continue to play a crucial role in the Lufthansa Group’s operations, contributing to the success of both the airline and its passengers.

FAQs

Lufthansa CityLine serves as a regional carrier within the Lufthansa Group, connecting smaller European cities to major hubs like Frankfurt and Munich, enabling passengers to access Lufthansa’s global network.
Lufthansa CityLine operates a fleet primarily consisting of Bombardier CRJ-900 and Embraer 190/195 aircraft, which are well-suited for short to medium-haul flights.
Passengers can earn Miles & More points on Lufthansa CityLine flights based on the distance traveled and class of service. These points can be redeemed for various rewards, including free flights and upgrades.
Lufthansa CityLine is committed to sustainability, with initiatives that include the use of more fuel-efficient aircraft, exploration of sustainable aviation fuel (SAF), and reducing single-use plastics onboard.
Lufthansa CityLine adheres to strict safety protocols and is regularly audited to ensure compliance with international safety standards. The airline also implemented enhanced safety measures during the COVID-19 pandemic to protect passengers.
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