China Southern Airlines Customer Service Phone Numbers, Headquarters, Features and Services

China Southern Airlines is one of the largest and most prominent airlines in Asia, known for its extensive network, modern fleet, and commitment to customer service. As a key player in the global aviation industry, China Southern Airlines offers a wide range of services to cater to both domestic and international travelers. This article provides an in-depth look at the airline’s customer service, booking process, baggage policies, in-flight services, destinations, codeshare agreements, fleet, hubs, competitors, and more.

Logo

China Southern Airlines logo

Headquarters

China Southern Airlines,
68 Qixin Road in Baiyun District,
Guangzhou, Guangdong Province

24/7 Support and Multilingual Assistance

China Southern Airlines prides itself on providing exceptional customer service. The airline offers 24/7 support through various channels, including phone, email, and live chat. Their customer service team is multilingual, catering to a global audience and ensuring that passengers can receive assistance in their preferred language. Whether you need help with booking, baggage issues, or any other inquiries, China Southern’s customer service is always ready to assist.

Special Assistance Services

The airline also offers special assistance services for passengers with disabilities, the elderly, unaccompanied minors, and those with special dietary or medical needs. Passengers are encouraged to inform the airline in advance to ensure that the necessary arrangements are made for a comfortable and hassle-free journey.

Domestic ticket service

  • Domestic hotline: 4006695539-1-4-1
  • Overseas hotline: +86-4008695539-1-4-1

International ticket service

  • Domestic hotline: 4006695539-1-4-2
  • Overseas hotline: +86-4008695539-1-4-2

Vacation Booking

  • Domestic hotline: 4006695539-1-5
  • Overseas hotline: +86-4006695539-1-5

Hotel Booking

  • Domestic hotline: 4006695539-1-5
  • Overseas hotline: +86-4006695539-1-5

Complaint and recommendation

  • Domestic hotline: 95539-1-9
  • Overseas hotline: +86-4008695539
  • Email: customerservice@csair.com

Other contact information

  • +86-4006695539-1-#
  • Email: 95539@csair.com

 

Domestic flight and inquiry

  • Domestic hotline: 95539-1-1
  • Overseas hotline:+86 4008695539-1-1

International flight ticket

  • Domestic hotline: 95539-1-2
  • Overseas hotline:+86 4008695539-1-2

Domestic ticket Refund and change

  • Domestic hotline: 95539-1-1-2
  • Overseas hotline:+86 4008695539-1-1-2

International ticket Refund and change

  • Domestic hotline: 95539-1-2-2
  • Overseas hotline:+86 4008695539-1-2-2

Web sales and service

  • Domestic hotline: 95539-1-4
  • Overseas hotline:+86 4008695539-1-4
  • Service items: Customer service hotline of CZ’s web portal.

Hotel vacation service

  • Domestic hotline: 95539-1-5
  • Overseas hotline:+86 4008695539-1-5

Member service

  • Domestic hotline: 95539-1-6
  • Overseas hotline:+86 4008695539-1-6
  • Service items: Service for Sky pearl members

Corporate Account service

  • Domestic hotline: 95539-1-7
  • Overseas hotline:+86 4008695539-1-7

Elite member Service

  • Domestic hotline: 95539-1-8
  • Overseas hotline:+86 4008695539-1-8

Flight status inquiry and Information inquiry

  • Domestic hotline: 95539-1-0
  • Overseas hotline:+86 4008695539-1-0

Complaint and recommendation

  • Domestic hotline: 95539-1-9
  • Overseas hotline:+86 4008695539-1-9

Reservations Phone Number

Easy Online Booking

China Southern Airlines provides a user-friendly online booking platform that allows passengers to search for flights, compare prices, and select seats with ease. The website and mobile app offer a seamless experience, making it easy to manage reservations, check-in online, and receive flight updates. Additionally, the airline frequently offers promotions and discounts, making it possible for passengers to find great deals on flights.

Booking Through Travel Agents and Partners

For those who prefer traditional methods, China Southern Airlines also offers booking through travel agents and partner agencies worldwide. This option is particularly beneficial for passengers who require personalized service or have complex itineraries involving multiple airlines.

Baggage Phone Number

Baggage Allowance and Fees

China Southern Airlines offers generous baggage allowances, which vary depending on the class of service and route. Economy Class passengers typically receive a free checked baggage allowance of one to two pieces, while Business and First Class passengers enjoy additional allowances. The airline’s baggage policy is designed to accommodate the needs of travelers, whether they are flying for business or leisure.

Excess Baggage and Special Items

For passengers who need to carry more than the allowed baggage, China Southern Airlines provides options to purchase additional baggage allowance either online or at the airport. The airline also accommodates special items such as sports equipment, musical instruments, and oversized luggage, with specific guidelines and fees applicable to each.

Baggage Tracking and Recovery

In the rare event of lost or delayed baggage, China Southern Airlines has a robust baggage tracking system in place. Passengers can easily track their baggage through the airline’s website or mobile app. The airline is committed to resolving any baggage issues quickly and efficiently, ensuring that passengers are reunited with their belongings as soon as possible.

Important Phone Number

Sky Pearl Club

  • Domestic hotline: 020-95539-1-6
  • Overseas hotline: +86-20-86682000
  • Email: skypearl@csair.com

CZ air duty-free commodities

  • hotline: +86-20-86134388
  • +86-20-86137318
  • +86-20-86130093

Codeshare Agreements with Partner Airlines

Partnerships with Global Airlines

China Southern Airlines has established codeshare agreements with several international airlines, enhancing its global reach and providing passengers with more travel options. These partnerships allow China Southern to offer seamless connections to additional destinations through its partner airlines. Some of the key codeshare partners include American Airlines, British Airways, Qantas, and Japan Airlines.

Benefits of Codeshare Agreements

Codeshare agreements benefit passengers by offering more flexible itineraries, coordinated schedules, and the convenience of booking connecting flights on a single ticket. This arrangement also allows passengers to earn frequent flyer miles across multiple airlines, further enhancing the value of their travel experience.

Aeroflot
Aerolíneas Argentinas
Alitalia
Air France
American Airlines
British Airways
Cathay Pacific
China Airlines
China Express Airlines
China Eastern Airlines
Czech Airlines
Delta Air Lines
Etihad Airways
Emirates
Finnair
Iberia
Garuda Indonesia
Japan Airlines
KLM
Korean Air
Kenya Airways
Mandarin Airlines
Pakistan International Airlines
Qantas
Saudia
Sichuan Airlines
Vietnam Airlines
WestJet
XiamenAir

Social Networks

Facebook
X Twitter
Instagram
YouTube

Website

https://www.csair.com/

Competitors

Domestic Competitors

Within China, China Southern Airlines faces competition from other major airlines such as China Eastern Airlines, Air China, and Hainan Airlines. Each of these carriers has a strong domestic presence and offers extensive international routes, making the Chinese aviation market highly competitive.

International Competitors

On the global stage, China Southern Airlines competes with leading international carriers such as Singapore Airlines, Cathay Pacific, Emirates, and Qatar Airways. These airlines are known for their exceptional service and extensive networks, making them key competitors in the international market.

Conclusion

China Southern Airlines is a formidable force in the global aviation industry, offering a wide range of services and destinations to cater to the needs of travelers worldwide. With a strong focus on customer service, a modern fleet, and extensive global connections, the airline continues to grow and maintain its position as one of the leading airlines in Asia. Whether traveling for business or leisure, passengers can rely on China Southern Airlines for a comfortable and convenient travel experience.

FAQs

China Southern Airlines offers different baggage allowances depending on the class of service and route. Typically, Economy Class passengers are allowed one or two checked bags weighing up to 23 kg each, while Business and First Class passengers may have higher allowances. For specific routes and fare types, it’s best to check the airline’s website or your booking details.
You can book a flight with China Southern Airlines through their official website, mobile app, or by contacting their customer service. You can also book through authorized travel agents. The online platform allows you to search for flights, compare prices, select seats, and manage your booking easily.
Yes, China Southern Airlines offers a comprehensive in-flight entertainment system on most of its aircraft. Passengers can enjoy a wide range of movies, TV shows, music, and games. Some flights also offer Wi-Fi service for browsing the internet or streaming content.
China Southern Airlines operates a frequent flyer program called “Sky Pearl Club.” Members can earn miles by flying with the airline or its partners and redeem them for flights, upgrades, and other benefits. The program offers various membership tiers, each with its own set of perks such as priority check-in, lounge access, and additional baggage allowance.
China Southern Airlines has an extensive network, flying to over 200 destinations in more than 40 countries. This includes major cities in Asia, Europe, North America, Oceania, and Africa. Domestically, the airline covers all major cities across China, making it a convenient choice for both international and domestic travelers.
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