hina Eastern Airlines, one of the largest carriers in China, has established itself as a major player in the global aviation industry. With its extensive network, modern fleet, and a wide range of services, China Eastern offers a comprehensive travel experience that caters to both business and leisure travelers. In this article, we will explore the features and services of China Eastern Airlines, highlighting what makes it a preferred choice for many passengers.
China Eastern Airlines Customer Service Phone Numbers, Headquarters, Features and Services
Logo
Headquarters
Room 2109, Hongyuan Building,
No. 23 Renmin Road, Zhongshan District,
Dalian
Phone: 0411-82828266
Customer Service Phone Number
Email
Services
Destinations
Customer Service and Support for China:
Customer Service Hotline: 95530
24/7 Customer Service Availability
China Eastern Airlines is committed to providing excellent customer service, offering 24/7 support to assist passengers with any inquiries or issues. Whether it’s booking a flight, changing reservations, or seeking assistance with baggage, the airline’s dedicated customer service team is always ready to help.
Country City |
Business Address | Service HotlineTel |
---|---|---|
France Paris |
20 avenue de l’Opera 75001, PARIS | 0033-1-44860300 |
London, United Kingdom | 52 George Street, London, W1U 7EA, United Kingdom | 0044-0-333-9000-777 |
Rome , Italy | Via Barberini, 86 00187 Roma, Italy | 0039-06-420470888 |
Spain Madrid |
C/Gran Vía,57. 11-H. 28013,Madrid,España. | 0034-91-5599889 |
Germany Frankfurt |
Rossmarkt 5, 60311 Frankfurt | 0049-69-1338930 |
Moscow, Russia | 16Bolshoy Tolmachevskiy pereulok,119017 | 007-499-678-6789 |
Netherlands Amsterdam |
7th floor Tower C, World Trade Centre, Schiphol Boulevard 343 1118BJ Schiphol, The Netherlands | 0031-20-3164888 |
Sydney, Australia | Level 29, Suite 2, 201 Elizabeth Street, Sydney NSW 2000 | 0061-2-93738600 |
Melbourne , Australia | Level 8, 303 Collins Street, Melbourne, VIC 3000, Australia | 0061-3-86351000 |
Auckland, New Zealand | Level12, AIG building, 41 shorthand street, Auckland, New Zealand | 0064-9-303-1066 |
Seoul, South Korea |
B-8th floor,Pine Avenue,100 Eulji-ro, Jung-gu, Seoul, Korea | 0082-1661-2600 |
Bangkok, Thailand | 439/6 Narathiwatrach anakharin Road, Silom, Bangrak, Bangkok 10500, Thailand | 0066-0-22357288 |
Singapore | 6 Shenton Way, #20-10, OUE Downtown2, Singapore 068809 | 0065-6222-3456 |
Colombo, Sri Lanka | Block B, 20th Floor, Parkland Bldg. No. 33, Park Street, Colombo 02, Sri Lanka | 0094-11-4218888 |
Dhaka , Bangladesh | Bilquis Tower, 7th floor, plot-6(New) 2th Circle, Gulshan-2, Dhaka-1212, Bangladesh. | 0088-02-58817277-81 |
United Arab Emirate Dubai |
4EA-632,DAFZA,Dubai,UAE | Ticket office telephone number: 00971-42686869 00971-42545448 Emergency contact number: 00971-43217890 00971-502078572 |
Kathmandu , Nepal | Ground Floor Metro Park,Lazimpat(Uttardhoka), Kathmandu,Nepal | 00977-1-4511666 00977-1-4533500 |
Kuala Lumpur, Malaysia | 8th Floor,Plaza OSK,Jalan Ampang,Kuala Lumpur | 00603-21611666 |
Manila, Philippines | Level 22, Tower 1, The Enterprise Center, Ayala Avenue corner Paseo de Roxas, Makati City | 0063-2-8-551-5212 |
New Delhi, India | China Eastern Airlines Co.Ltd,Block 3B,2nd Floor,DLF Corporate Park, DLF City Phase-III,Gurugram-122002.Haryana, India | 0091-12-44823633 |
Kolkata , India | China Eastern Airlines Co., Ltd, 228A,GROUND FLOOR, LANDMARK BULIDING, AJCBOSE ROAD,KOLKATA-700020, WEST BENGAL, INDIA. | 0091-33-40448887 0091-33-40448888 |
Phnom Penh, Cambodia | Vattanac Capital,Level 6, Monivong Blvd (93), Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh City | 855-23963086 |
Vientiane , Laos | Room 9001, Floor 9, Vientiane Center Office Building, Khuvieng Road, North Nongchan Village, Sisattanak District, Vientiane Capital, Lao PDR. | 85621-212300 |
Rangoon , Myanmar | Unit 15, 12th floor, Office Tower 2, Myanmar Center, 192 Kabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar.(temporarily closed) | 0976-1797784 0969-7295094 |
Vietnam Ho Chi Minh |
Room 12A03, 12A Floor, Opal Office, 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City. | 0084-02862820666 0084-02862820777 |
Los Angeles, USA | 55 South Lake Ave, Suite 120, Pasadena, CA 91101 | 001-626-5831500 |
USA New York |
1270 Avenue of Americas, Suite 418 New York, NY10020 | 001-212-685-8685 |
San Francisco , USA | 111 ANZA BLVD, SUITE 408, BURLINGAME, CA94010 | 001-650-918-3068 |
Chicago, USA | 400 N Michigan Ave. Ste. 500 | 001-312-796-0707 |
Vancouver , Canada | 1307-1030 West Georgia Street, Vancouver, BC V6E 2Y3 BC V6E2Y3 Canada | 001-604-689-8777 |
Toronto , Canada | 420-121 BLOOR ST E, TORONTO, ON M4W 3M5, Toronto, Canada | 416-926-8998 |
Tokyo , Japan | SANNO PARK TOWER 6F, 2-11-1 NAGATA-CHO,CHIYODA-KU | 0081-3-35061166 |
Japan Fukuoka |
Ocean Hakata Bldg. 1F, 5-32 Reisen-machi, Hakata-ku, Fukuoka-city, Fukuoka, Japan | 0081-92-2622000 |
Hiroshima, Japan | IG Ishidagakuen Bldg.8F, 2-25, Tatemachi, Naka-ku, Hiroshima-shi, Hiroshima, Japan 730-0032 | 0081-82-2456623 |
Niigata , Japan | 2F Cozmix Bldg., 2-1-1, Bandai, Chuo-ku, Niigata Pref, 950-0088 Japan | 0081-25-2485701 |
Japan Okayama |
Okayama Momotaro Odori Bldg. 2F, 1-1-15, Nodaya-cho, Kita-ku, Okayama, Japan 700-0815 | 0081-86-2335288 |
Osaka, Japan | Higobashi Lucent Bldg. 1F, 1-6-2, Kyomachibori, Nishi-ku, Osaka-shi, Osaka, Japan 550-0003 | 0081-6-64485161 |
Naha , Japan | 1FDaidoseimei Bldg,3-1-15 Maejima,NaHa Okinawa 900-0016Japan | 0081-98-8606881 |
Nagasaki , Japan | TBM Nagasaki Bldg. 4F, 7-1 Manzai-Machi, Nagasaki City, Nagasaki 850-0033, Japan | 0081-95-828-1510 |
Nagoya, Japan | 1FNagoya Fushimi Square Bldg, 1-13-26 Nishiki Naka-ku Nagoya, Japan 460-0003 | 0081-52-2016668 |
Sapporo, Japan | Kitaichijo Ekimae Bldg 6F,Kita 1 JO NISHI 3-3-27,Sapporo-shi,Hokkaido,Japan 060-0001 | 0081-11-2421258 |
Shizuoka, Japan | Excel Ward Shizuoka Bldg. 11F, 11-30, Miyukicho,Aoi-ku,Shizuoka-shi,Shizuoka,Japan 420-0857 | 0081-54-652-1212 |
Kagoshima, Japan | 3F Daiichiseimei-Buld,1-1 Nishisengoku-cho,Kagoshima-City,Kagoshima,Japan | 0081-99-2198888 |
Kanazawa , Japan | 2F, Rifare 1-5-2 Honmachi Kanazawa-shi Ishikawa Japan 920-0853 | 0081-76-2326888 |
Toyama, Japan | 30 Akigashima Toyama-shi Toyama Japan 939-8252 | 0081-76-2326888 (Ticketing: Kanazawa) 0081-76-4285060 (Airport) |
Matsuyama, Japan | 1FFujiKasai Matsuyama Bldg., 4-8-11, Sanban-cho, Matsuyama-city Ehime, Japan | 0081-89-9157555 |
Luxury and Privacy
China Eastern Airlines’ First Class offers an unparalleled level of luxury and privacy. Passengers can enjoy spacious private suites equipped with fully flat beds, luxurious bedding, and personal wardrobes. Each suite features state-of-the-art entertainment systems with large, high-definition screens, ensuring a relaxing and enjoyable flight.
Gourmet Dining
First Class passengers are treated to gourmet meals prepared by renowned chefs, with a selection of fine wines and premium beverages to complement the dining experience. The personalized service ensures that every aspect of the journey is tailored to the passenger’s preferences.
Business Class
Comfort and Convenience
Business Class on China Eastern Airlines is designed for travelers seeking comfort and convenience. The seats are fully adjustable, offering ample legroom and the ability to recline into a lie-flat position for restful sleep. Passengers also benefit from priority boarding, extra baggage allowance, and access to exclusive airport lounges.
Entertainment and Connectivity
Business Class passengers can enjoy a wide range of in-flight entertainment options, including the latest movies, TV shows, music, and games. Wi-Fi connectivity is available on most flights, allowing passengers to stay connected and productive during their journey.
Premium Economy
Affordable Comfort
Premium Economy offers an enhanced travel experience at an affordable price. Passengers enjoy additional legroom, wider seats, and a greater recline compared to standard Economy Class. The cabin is designed to provide a comfortable and relaxing environment, ideal for long-haul flights.
Priority Services
In addition to enhanced seating, Premium Economy passengers receive priority check-in and boarding, making the travel process smoother and more efficient. The cabin also features a dedicated overhead compartment for carry-on luggage, ensuring that passengers have easy access to their belongings.
Economy Class
Essential Services at an Affordable Price
China Eastern Airlines’ Economy Class offers affordable travel with all the essential services needed for a pleasant flight. Passengers can expect comfortable seating, with adjustable headrests and ample legroom. The seats are equipped with personal entertainment screens, offering a variety of content to keep passengers entertained throughout the journey.
In-Flight Comfort and Entertainment
Economy Class passengers have access to the airline’s in-flight entertainment system, featuring a wide selection of movies, TV shows, music, and games. The airline also provides complimentary meals and beverages, with special meals available upon request for passengers with dietary requirements.
In-Flight Services
Culinary Delights
Gourmet Meals Across All Classes
China Eastern Airlines takes pride in offering a diverse and delicious range of meal options across all cabin classes. From gourmet dishes in First and Business Class to satisfying meals in Economy, the airline ensures that every passenger enjoys a memorable dining experience. Special dietary needs are accommodated with advance notice, catering to vegetarian, vegan, halal, kosher, and other preferences.
In-Flight Entertainment
Entertainment Options
Passengers on China Eastern Airlines can enjoy a comprehensive in-flight entertainment system, available on personal screens at each seat. The system includes the latest movies, TV series, music, and interactive games, ensuring that there’s something for everyone to enjoy during the flight.
Wi-Fi and Connectivity
For those who need to stay connected, China Eastern offers Wi-Fi on many of its flights. Passengers can browse the internet, check emails, and even stream content, depending on the Wi-Fi package selected. This feature is particularly beneficial for business travelers who need to remain productive while in the air.
Duty-Free Shopping
Exclusive Products
China Eastern Airlines offers an exclusive duty-free shopping experience, allowing passengers to purchase a variety of products ranging from luxury goods to travel essentials. The airline provides a detailed catalog of available products, which can be browsed during the flight or pre-ordered online before departure.
Convenient Purchase Options
Passengers can make their duty-free purchases during the flight or opt for pre-order services, where items are delivered directly to their seats. This convenient service ensures that passengers can take advantage of duty-free shopping without the hassle of carrying additional items through the airport.
SkyTeam Alliance Membership
Global Connectivity and Benefits
As a proud member of the SkyTeam Alliance, China Eastern Airlines offers its passengers access to a global network of partner airlines. This membership allows passengers to enjoy seamless connectivity between flights, access to over 750 lounges worldwide, and the ability to earn and redeem miles across the alliance’s network.
Enhanced Travel Experience
SkyTeam membership enhances the travel experience by offering passengers additional benefits, such as priority check-in, boarding, and baggage handling. Frequent flyers can also take advantage of the SkyPriority services, which streamline the travel process and provide a more personalized experience.
Eastern Miles Loyalty Program
Overview of the Program
The Eastern Miles program is China Eastern Airlines’ loyalty program, designed to reward frequent flyers with exclusive benefits and privileges. Members can earn miles by flying with China Eastern or its partner airlines, as well as through purchases made with affiliated partners.
Membership Tiers and Benefits
Silver Member
Silver members enjoy basic benefits, such as priority check-in and boarding, additional baggage allowance, and access to exclusive promotions.
Gold Member
Gold members receive enhanced benefits, including access to VIP lounges, priority baggage handling, and the ability to earn more miles per flight.
Platinum Member
Platinum members enjoy the highest level of privileges, including guaranteed seat availability, first-class lounge access, and a dedicated customer service line for personalized assistance.
With a vast network covering over 1,000 destinations across 170 countries, China Eastern Airlines connects passengers to key cities in Asia, Europe, North America, and beyond. The airline’s strategic hubs in Shanghai, Beijing, and Kunming serve as major gateways for international travelers, making it easier for passengers to reach their desired destinations with minimal hassle.
China
Altay – Altay Airport
Anshun – Anshun Huangguoshu Airport
Anqing – Anqing Tianzhushan Airport
Baise – Baise Bama Airport
Baotou – Baotou Airport
Beijing – Beijing Capital International Airport
Beihai – Beihai Fucheng Airport
Baishan – Changbaishan Airport
Baoshan – Baoshan Yunrui Airport
Cangyuan – Cangyuan Washan Airport
Changchun – Changchun Longjia International Airport
Changde – Changde Taohuayuan Airport
Chengdu – Chengdu Shuangliu International Airport
Chifeng – Chifeng Yulong Airport
Chizhou – Chizhou Jiuhuashan Airport
Changsha – Changsha Huanghua International Airport
Changzhi – Changzhi Wangcun Airport
Changzhou – Changzhou Benniu Airport
Chongqing – Chongqing Jiangbei International Airport
Dali – Dali Airport
Dalian – Dalian Zhoushuizi International Airport
Dazhou – Dazhou Heshi Airport
Delingha – Delingha Airport
Dongying – Dongying Shengli Airport
Dandong – Dandong Langtou Airport
Daocheng – Daocheng Yading Airport
Daqing – Daqing Sartu Airport
Datong – Datong Airport
Dunhuang – Dunhuang Airport
Enshi – Enshi Airport
Fuzhou – Fuzhou Changle International Airport
Ganzhou – Ganzhou Huangjin Airport
Golmud – Golmud Airport
Golog – Golog Maqin Airport
Guiyang – Guiyang Longdongbao International Airport
Guilin – Guilin Liangjiang International Airport
Guangzhou – Guangzhou Baiyun International Airport
Guangyuan – Guangyuan Panlong Airport
Haikou – Haikou Meilan International Airport
Hami City – Hami Airport
Handan – Handan Airport
Hefei – Hefei Luogang International Airport
Hefei – Hefei Xinqiao International Airport
Heihe – Heihe Aihui Airport
Hengyang – Hengyang Nanyue Airport
Hohhot – Hohhot Baita International Airport
Hangzhou – Hangzhou Xiaoshan International Airport
Hanzhong – Hanzhong Chenggu Airport
Harbin – Harbin Taiping International Airport
Huangshan – Huangshan Tunxi International Airport
Huizhou – Huizhou Pingtan Airport
Hotan – Hotan Airport
Huai’an – Huai’an Lianshui Airport
Hulunbuir – Hulunbuir Hailar Airport
Ji’an – Jinggangshan Airport
Jiayuguan – Jiayuguan Airport
Jinan – Jinan Yaoqiang International Airport
Jiagedaqi – Jiagedaqi Airport
Jiamusi – Jiamusi Dongjiao Airport
Jinchang – Jinchang Jinchuan Airport
Jingdezhen – Jingdezhen Luojia Airport
Jiuzhaigou – Jiuzhai Huanglong Airport
Jixi – Jixi Xingkaihu Airport
Kaili – Kaili Huangping Airport
Jinghong – Xishuangbanna Gasa Airport
Jining – Jining Qufu Airport
Jinzhou – Jinzhou Bay Airport
Kangding – Kangding Airport
Korla – Korla Airport
Kunming – Kunming Changshui International Airport
Kunming – Kunming Wujiaba International Airport
Karamay – Karamay Airport
Kashgar – Kashgar Airport
Lhasa – Lhasa Gonggar Airport
Lianyungang – Lianyungang Baitabu Airport
Lancang – Lancang Jingmai Airport
Lanzhou – Lanzhou Zhongchuan International Airport
Linfen – Linfen Qiaoli Airport
Lijiang – Lijiang Sanyi International Airport
Lincang – Lincang Airport
Linyi – Linyi Shubuling Airport
Liuzhou – Liuzhou Bailian Airport
Lüliang – Lüliang Airport
Luoyang – Luoyang Beijiao Airport
Liping – Liping Airport
Liupanshui – Liupanshui Yuezhao Airport
Luzhou – Luzhou Yunlong Airport
Luzhou – Luzhou Lantian Airport
Manzhouli – Manzhouli Xijiao Airport
Mangnai – Huatugou Airport
Mangshi – Dehong Mangshi Airport
Mei County – Meixian Airport
Mianyang – Mianyang Nanjiao Airport
Mohe – Mohe Gulian Airport
Mudanjiang – Mudanjiang Hailang International Airport
Nanchong – Nanchong Airport
Nanchang – Nanchang Changbei International Airport
Nanning – Nanning Wuxu International Airport
Nantong – Nantong Xingdong Airport
Nanjing – Nanjing Lukou International Airport
Ngari – Ngari Gunsa Airport
Ningbo – Ningbo Lishe International Airport
Ninglang – Ninglang Luguhu Airport
Ordos – Ordos Ejin Horo Airport
Pu’er – Pu’er Simao Airport
Qingdao – Qingdao Liuting International Airport
Qianjiang – Qianjiang Wulingshan Airport
Qinhuangdao – Qinhuangdao Shanhaiguan Airport
Qinhuangdao – Qinhuangdao Beidaihe Airport
Qionghai – Qionghai Bo’ao Airport
Qiqihar – Qiqihar Sanjiazi Airport
Quanzhou – Quanzhou Jinjiang International Airport
Rizhao – Rizhao Shanzihe Airport
Sanya – Sanya Phoenix International Airport
Shantou – Jieyang Chaoshan International Airport
Shaoyang – Shaoyang Wugang Airport
Shennongjia – Shennongjia Hongping Airport
Shanghai – Shanghai Hongqiao International Airport
Shanghai – Shanghai Pudong International Airport
Shangrao – Shangrao Sanqingshan Airport
Shenyang – Shenyang Taoxian International Airport
Shenzhen – Shenzhen Bao’an International Airport
Shijiazhuang – Shijiazhuang Zhengding International Airport
Shigatse – Shigatse Peace Airport
Shiyan – Shiyan Wudangshan Airport
Tengchong – Tengchong Tuofeng Airport
Tianjin – Tianjin Binhai International Airport
Tonghua – Tonghua Sanyuanpu Airport
Taiyuan – Taiyuan Wusu International Airport
Taizhou – Taizhou Luqiao Airport
Tangshan – Tangshan Sannühe Airport
Tongliao – Tongliao Airport
Tongren – Tongren Fenghuang Airport
Turpan – Turpan Jiaohe Airport
Ulanhot – Ulanhot Airport
Urumqi – Ürümqi Diwopu International Airport
Wenzhou – Wenzhou Longwan International Airport
Wuhai – Wuhai Airport
Wuhan – Wuhan Tianhe International Airport
Weihai – Weihai Dashuibo Airport
Wenshan – Wenshan Puzhehei Airport
Wuxi – Sunan Shuofang International Airport
Wuyishan – Nanping Wuyishan Airport
Xiamen – Xiamen Gaoqi International Airport
Xiangyang – Xiangyang Liuji Airport
Xi’an – Xi’an Xianyang International Airport
Xingyi – Xingyi Wanfenglin Airport
Xining – Xining Caojiabao International Airport
Xinyang – Xinyang Minggang Airport
Xichang – Xichang Qingshan Airport
Xilinhot – Xilinhot Airport
Xuzhou – Xuzhou Guanyin International Airport
Yan’an – Yan’an Ershilipu Airport
Yancheng – Yancheng Nanyang International Airport
Yantai – Yantai Penglai International Airport
Yibin – Yibin Caiba Airport
Yichang – Yichang Sanxia Airport
Yichun – Yichun Lindu Airport
Yanji – Yanji Chaoyangchuan International Airport
Yantai – Yantai Laishan International Airport
Yinchuan – Yinchuan Hedong International Airport
Yining – Yining Airport
Yingkou – Yingkou Lanqi Airport
Yiwu – Yiwu Airport
Yongzhou – Yongzhou Lingling Airport
Yulin – Yulin Yuyang Airport
Yuncheng – Yuncheng Guangong Airport
Yushu – Yushu Batang Airport
Zhanjiang – Zhanjiang Airport
Zhaotong – Zhaotong Airport
Zhangjiajie – Zhangjiajie Hehua International Airport
Zhangjiakou – Zhangjiakou Ningyuan Airport
Zhangye – Zhangye Ganzhou Airport
Zhengzhou – Zhengzhou Xinzheng International Airport
Zhongdian – Diqing Shangri-La Airport
Zhongwei – Zhongwei Shapotou Airport
Zhoushan – Zhoushan Putuoshan Airport
Zhuhai – Wenzhou Longwan International Airport
Zunyi – Zunyi Xinzhou Airport
Czech Republic
Prague – Václav Havel Airport Prague
Denmark
Copenhagen – Copenhagen Airport
France
Paris – Paris-Charles de Gaulle International Airport
Australia
Cairns – Cairns Airport
Brisbane – Brisbane Airport
Melbourne – Melbourne Airport
Perth – Perth Airport
Sydney – Sydney Kingsford-Smith International Airport
Austria
Vienna – Vienna International Airport
Bangladesh
Dhaka – Shahjalal International Airport
Bahrain
Manama – Bahrain International Airport
Belgium
Brussels – Brussels Airport
Canada
Toronto – Toronto Pearson International Airport
Vancouver – Vancouver International Airport
Cambodia
Phnom Penh – Phnom Penh International Airport
Siem Reap – Siem Reap International Airport
Germany
Frankfurt – Frankfurt Airport
Hamburg – Hamburg Airport
Munich – Munich International Airport
Hong Kong
Hong Kong – Hong Kong International Airport
Hong Kong – Kai Tak International Airport
Indonesia
Denpasar – Ngurah Rai International Airport
Jakarta – Soekarno-Hatta International Airport
India
Delhi – Indira Gandhi International Airport
Kolkata – Netaji Subhas Chandra Bose International Airport
Mumbai – Chhatrapati Shivaji International Airport
Italy
Rome – Leonardo da Vinci-Fiumicino International Airport
Japan
Asahikawa – Asahikawa Airport
Fukuoka – Fukuoka Airport
Fukushima – Fukushima Airport
Hanamaki – Hanamaki Airport
Hakodate – Hakodate Airport
Hiroshima – Hiroshima Airport
Komatsu – Komatsu Airport
Kagoshima – Kagoshima Airport
Matsuyama – Matsuyama Airport
Nagasaki – Nagasaki Airport
Nagoya – Chubu Centrair International Airport
Niigata – Niigata Airport
Oita – Oita Airport
Osaka – Kansai International Airport
Okayama – Okayama Airport
Okinawa – Naha Airport
Sendai – Sendai Airport
Sapporo – New Chitose Airport
Shizuoka – Shizuoka Airport
Tokyo – Haneda International Airport
Tokyo – Narita International Airport
Laos
Luang Prabang – Luang Prabang International Airport
Vientiane – Wattay International Airport
Malaysia
Kuala Lumpur – Kuala Lumpur International Airport
Penang – Penang International Airport
Macau
Macau – Macau International Airport
Maldives
Malé – Velana International Airport
Nepal
Kathmandu – Tribhuvan International Airport
Myanmar
Mandalay – Mandalay International Airport
Naypyidaw – Naypyidaw International Airport
Yangon – Yangon International Airport
Netherlands
Amsterdam – Amsterdam Airport Schiphol
New Zealand
Auckland – Auckland International Airport
Northern Mariana Islands
Saipan – Saipan International Airport
Philippines
Clark – Clark International Airport
Cebu – Mactan–Cebu International Airport
Kalibo – Kalibo International Airport
Laoag – Laoag International Airport
Manila – Ninoy Aquino International Airport
Russia
Irkutsk – Irkutsk International Airport
Moscow – Sheremetyevo International Airport
Moscow – Domodedovo International Airport
Saint Petersburg – Pulkovo International Airport
South Africa
Johannesburg – O. R. Tambo International Airport
Singapore
Singapore – Singapore Changi international Airport
South Korea
Busan – Gimhae International Airport
Cheongju – Cheongju International Airport
Daegu – Daegu International Airport
Gwangju – Gwangju Airport
Jeju – Jeju International Airport
Muan – Muan International Airport
Seoul – Incheon International Airport
Seoul – Gimpo International Airport
Spain
Madrid – Adolfo Suárez Madrid–Barajas Airport
Sweden
Stockholm – Stockholm Arlanda Airport
Sri Lanka
Colombo – Bandaranaike International Airport
Hambantota – Mattala Rajapaksa International Airport
Switzerland
Zürich – Zürich Airport
Taiwan
Kaohsiung – Kaohsiung International Airport
Taichung – Taichung International Airport
Tainan – Tainan Airport
Taipei – Taipei Songshan Airport
Taipei – Taiwan Taoyuan International Airport
Thailand
Chiang Mai – Chiang Mai International Airport
Chiang Rai – Chiang Rai International Airport
Bangkok – Don Mueang International Airport
Bangkok – Suvarnabhumi International Airport
Phuket – Phuket International Airport
Surat Thani – Surat Thani Airport
United Arab Emirates
Abu Dhabi – Abu Dhabi International Airport
Dubai – Dubai International Airport
United Kingdom
London – London Heathrow International Airport
London – London Gatwick International Airport
United States
Anchorage – Ted Stevens Anchorage International Airport
Chicago – Chicago O’Hare International Airport
Honolulu – Daniel K. Inouye International Airport
New York City – John F. Kennedy International Airport
San Francisco – San Francisco International Airport
Los Angeles – Los Angeles International Airport
Seattle – Seattle–Tacoma International Airport
Vietnam
Da Nang – Da Nang International Airport
Ho Chi Minh City – Tan Son Nhat International Airport
Hanoi – Noi Bai International Airport
Nha Trang – Cam Ranh International Airport
Phu Quoc – Phu Quoc International Airport
Reservations Phone Number
The airline provides a user-friendly online platform where passengers can easily book flights, manage their reservations, and check-in online. The website and mobile app also offer features such as flight status updates, seat selection, and meal preferences, ensuring a seamless and convenient travel experience. China Eastern Airlines recognizes the diverse needs of its passengers and offers special assistance services to ensure everyone has a comfortable journey. Services include assistance for passengers with disabilities, unaccompanied minors, and travelers with special dietary or medical needs. The airline’s staff is trained to provide compassionate and personalized support to make travel as stress-free as possible.
International Support Phone Number
International Customer Service +86 21 206 95530
Sydney Office |
Level 29, Suite 2, 201 Elizabeth St, Sydney NSW 2000 Australia |
Tel: +61 (02) 9373 8600 |
Fax: +61 (02) 9373 8666 |
Melbourne Office |
Level 8, 303 Collins Street Melbourne VIC 3000 |
Tel: +61 (03) 8635 1000 |
Fax: +61(03) 9614 8882 |
Email: infomel@chinaeastern.com.au |
Auckland Office |
Level 12, 41 Shortland Street,Auckland 1010 |
Tel: +64 9303 1066 |
Fax: +64 9275 5666 |
Email:infoakl@ceairs.nz |
Business hours::
Monday-Friday 09:00am-17:30pm (closed on weekends and public holidays)
Contact Us
Branch Office - International:
Branch Office - InternationalcitypositionPhoneFax
Sydney: | Downtown | Phone: +61 (02) 9373 8600 | Fax: +61 (02) 9290 1153 |
Airport | Phone: 0061-2-9313-5795 | Fax: +61 (02) 9313 5630 | |
Melbourne: | Downtown | Phone: 0061-3-8635-1000 | Fax: 0061-3-9614-8882 |
Airport | Phone: 0061-3-9338-8418 | Fax: 0061-3-9338-4808 | |
Auckland: | Downtown | Phone:0064-9-303-1066 | |
Amsterdam: | Downtown | Phone:0031-20 3164888 | Fax:0031-20 3164880 |
Bangkok: | Downtown | Phone: 0066 2 6366980 | Fax: 0066 2 6366982 |
Airport | Phone: 0066 2 1342101 | ||
Colombo: | Downtown | Phone: 0094-11-4218888 | Fax: 0094-11-4609616 |
Dhaka: | Downtown | Phone: 0880-2-8819481 | Fax: 00880-2-8819486 |
Dubai: | Downtown | Phone: 971-4321-7890 | Fax: 971-4321-9472 |
Frankfurt: | Downtown | Phone: 0049-69-133-8930 | Fax: 0049-69-133-89333 |
Airport | Phone: 49-69-6953787-0 | Fax: 49-69-695378716 | |
Fukuoka: | Downtown | Phone: 0081-92-2622000 | Fax: 0081-92-2828622 |
Airport | Phone: 092-477-7818 | Fax: 092-477-0322 | |
Hiroshima: | Downtown | Phone: 0081-82-2456623 | Fax: 0081-82-2456625 |
Airport | Phone: 0848-86-8273 | Fax: 0848-86-8275 | |
Ho Chi Minh City: | Downtown | Phone: 0084-862820666 | Fax: 0084-862918790 |
Kagoshima: | Downtown | Phone: 0081-99-2198888 | Fax: 0081-99-2198887 |
Kanazawa: | Downtown | Phone: 0081-76-2326888 | Fax: 0081-76-2326808 |
Kathmandu | Downtown | Phone: 00977-1-4411666 | Fax: 00977-1-4411111 |
Kolkata | Downtown | Phone:0091-33-40448887/88 | Fax:0091-33-22875173 |
Kuala Lumpur: | Airport | Phone: 0060-3-21611666 | Fax: 0060-3-21612666 |
Downtown | Phone: 0060-3-87766265 | Fax: 0060-3-87871658 | |
Los Angeles: | Downtown | Phone: 001-626-5831500 | Fax: 001-626-5831515 |
Airport | Phone: 310-646-1849 | Fax: 310-645-1758, 310-410-0353 | |
London: | Downtown | Phone: 0044-33-39000778 | Fax: 0044(0)2079352967 |
Airport | Phone: Phone: 0044(0)2087597597 | Fax: 0044(0)2087597584 | |
Matsuyama: | Downtown | Phone: 0081-89-9157555 | Fax: 0081-89-9157566 |
Airport | Phone: 089-965-3822 | Fax: 089-965-3821 | |
Mandalay | Downtown | Phone:0095-933427777 | Fax: 00951-1201172 |
Madrid | Downtown | Phone: 0034-91-5599889 | Fax: 0034-91-5410411 |
Moscow: | Downtown | Phone: 007-495-9358828 | Fax: 007-495-9358829 |
Nagasaki: | Downtown | Phone: 0081-95-828-1510 | Fax: 0081-95-828-2539 |
Airport | Phone: 0957-52-5875 | ||
Nagoya: | Downtown | Phone: 0081-52-2016668 | Fax: 0081-52-2018686 |
Airport | Phone: 0081-569-38-8588 | Fax: 0081-569-38-8589 | |
New Delhi: | Downtown | Phone: 0091-11-43513166 | Fax: 0091-11-43513155 |
new York | Downtown | Phone:(001) 212-685-8685 | Fax:(001) 212-685-8870 |
Airport | Phone: 718-751-2323 | Fax: 718-751-2325 | |
Niigata: | Downtown | Phone: 0081-25-2485701 | Fax: 0081-25-2485661 |
Airport | Phone: 025-272-8810 | Fax: 025-272-8813 | |
Okayama: | Downtown | Phone: 0081-86-2335288 | Fax: 0081-86-2334655 |
Okinawa: | Downtown | Phone: 0081-98-8606881 | Fax: 0081-98-8606886 |
Osaka: | Downtown | Phone: 0081-6-64485161 | Fax: 0081-6-64485160 |
Airport | Phone: 0724-56-5001 | Fax: 0724-56-5003 | |
Paris: | Downtown | Phone: 0033-(0)144860300 | Fax: 0033-(0)144860868 |
Airport | Phone: 0033-(0)148161296 | Fax: 0033-(0)148161298 | |
Golden rim | Downtown | Phone:00855-023963086 | |
Philippines | Downtown | Phone:006325515212 | Fax:006328238892 |
Prague | Downtown | Phone: +420222 588 800 | Fax:420 222 541 945 |
Yangon | Downtown | Phone: 00951-657698 | |
Rome | Downtown | Phone:0039-06-420470888 | Fax:0039-06-420470818 |
Airport | Phone:650-821-8819 | Fax:650-821-8821 | |
Sapporo: | Downtown | Phone: 0081-11-2421258 | Fax: 0081-11-2421339 |
Airport | Phone: 0123-45-7050 | Fax: 0123-45-7040 | |
Seoul: | Downtown | Phone: 0082-1661-2600 | Fax: 0082-2-5188871 |
Airport | Phone: 82-32-744-3780 | Fax: 82-32-744-3792 | |
Singapore: | Downtown | Phone: 0065- 6222 3456 | Fax: 0065-6323 2932 |
Shizuoka | Downtown | Phone:0081-54-652-1212 | Fax: 0081-54-652-1213 |
Siem Reap | Downtown | Phone:00855-63-966246 | |
Tokyo: | Downtown | Phone: 0081-3-35061166 | Fax: 0081-3-35061117 |
Airport | Phone: 0476-34-3945 | Fax: 0476-34-8404 | |
Toronto: | Downtown | Phone:416-926-8998 | Fax: 416-926-1667 |
Airport | Phone: 905-6760606 | Fax: 905-6760636 | |
Toyama: | Downtown | Phone: 0081-76-4285060 | Fax: 0081-76-4285061 |
Airport | Phone: Phone:604-2070478 | Fax: 604-2070482 | |
Vientiane: | Downtown | Phone: 0085621-212300 | Fax: 0085621-212300 |
Vancouver: | Downtown | Phone:001-604-6898998 | Fax:001-604-6898119 |
分公司 - 国内
Branch Office - Domestic
Baotou: | Downtown | Phone: 0472-5919901,0472-5919902 | Fax: 0472-5919906 |
operating hours: 8:30~17:00 | |||
Beijing: | Downtown | Phone: 010-64681166 | Fax: 010-64688323 |
operating hours: Monday to Friday 8:30~18:00,Saturday~Sunday 8:30~17:00 | |||
Airport | Phone: 010-64590367/64 | Fax: 010-64590369 | |
Chengdu: | Downtown | Phone: 0028-86113276 | Fax: 0028-86113296 |
Chongqing: | Downtown | Phone: 023-63711818 | Fax: 023-63734662 |
operating hours: 8:30~17:30 | |||
e-mail: DH.CQ@163.COM | |||
Airport | Phone: 023-67152623 | Fax: 023-67152623 | |
Changchun: | Downtown | Phone: 0531-8400808, 8400909 | Fax: 0431-8400707 |
operating hours: 8:30~17:00 | |||
e-mail: lg1019@hotmail.com luck_lwd@hotmail.com | |||
Changsha: | Downtown | Phone: 0731-4463638 | Fax: 0731-4463460 |
operating hours: 8:00~17:00 | |||
e-mail: csx-xs@ce-air.com | |||
Dalian: | Downtown | Phone: 0411-82828266-700/800 | Fax: 0411-82828255 |
operating hours: 8:00~17:00 | |||
Airport | Phone: 0411-82927010 | ||
Fuzhou: | Airport | Phone: 0591-28013431 | Fax: 0591-28013431 |
Guangzhou: | Downtown | Phone: 20-81350071、74、75 | Fax: 20-81350058、55 |
operating hours: 8:30~19:00 | |||
Airport | Phone: 20-86123880、86123881 | Fax: 20-86123833 | |
Guilin: | Downtown | Phone: 0773-3117788,3117799 | Fax: 0773-3119597 |
operating hours: 8:30~17:30 | |||
Airport | Phone: 0773-2845297 | Fax: 0773-2844555 | |
operating hours: 7:00~23:00 | |||
Guiyang: | Downtown | Phone: 0851-6822288 | Fax: 0851-4463460 |
Hefei: | Downtown | Phone: 0551-63776999 | Fax: 0551-63776999-0 |
operating hours: 8:30~17:00 | |||
Hohhot: | Downtown | Phone: 0471-8936888,0471-8937888 | Fax: 0471-6925333 |
operating hours: 8:30~18:00 | |||
e-mail: nqm9338@hotmail.com | |||
Harbin: | Downtown | Phone: 0451-82896307,0451-82340388 | Fax: 0451-82896307,0451-82896472 |
operating hours: 8:30~17:00 | |||
e-mail: znwei@ce-air.com | |||
Airport | Phone: 0451-82894099,0451-82894098 | ||
Hangzhou: | Downtown | Phone: 0571-87016688 | Fax: 0571-87016745 |
operating hours: 8:00~18:00 | |||
Airport | Phone: 0571-86660291 | ||
Haikou: | Downtown | Phone: 0898-66521367 | Fax: 0898-66784521 |
Jinan: | Downtown | Phone: 0531-87964445, 0531-86077794,0531-86077481 | Fax: 0531-87966978 |
operating hours: 8:30~17:00 | |||
Airport | Phone: 0531-82081193 | Fax: 0531-82081187 | |
Lanzhou: | Downtown | Phone: 0931-8821964 | Fax: 0931-8817208 |
operating hours: 8:30~21:00 | |||
Airport | Phone: 0931-8968760 | ||
Nanjing: | Downtown | Phone: 025-84567158/968968 | Fax:025-84567166 |
Nanchang: | Downtown | Phone: 0791-8514195 | |
Ningbo: | Downtown | Phone: 0574-87191884, 0574-87191887 | Fax: 0574-87191892 |
operating hours: 8:30~17:00 | |||
Qingdao: | Downtown | Phone: 0532-83070535 | Fax: 0532-85739175 |
operating hours: 24hours | |||
e-mail: scbqs@cessd.com.cn | |||
Airport | Phone: 0532-83789210 | Fax: 86-532-83789206 | |
Shanghai: | Downtown | Phone: 021-95530 | |
Shenyang: | Downtown | Phone: 024-22815320 | Fax: 024-22813380 |
operating hours: 8:30~16:30 | |||
e-mail: donghangshenyang@163.com | |||
Shenzhen: | Downtown | Phone: 0755-83271270,83271272 | Fax: 0755-83271273 |
operating hours: 8:30~17:00 | |||
Airport | Phone: 0755-2777155,0755-27776789-3025 | Fax: 0755-27771553 | |
Shijiazhuang: | Downtown | Phone: 0311-88641673 | Fax: 0311-88641533 |
operating hours: 8:30~19:00 | |||
Airport | Phone: 022-27823909 | Fax: 022-27823809,022-27828833 | |
operating hours: 7:00~16:00 | |||
e-mail: tns_ce_air@sina.com | |||
Tianjin: | Downtown | Phone: 022-24901985 | Fax: 022-24901985 |
Taiyuan: | Downtown | Phone: 0351-4042903, 8008061333 | Fax: 0351-4139665, 0351-4187678 |
operating hours: 8:00~19:00 | |||
Airport | Phone: 0351-7012363 | ||
Urumqi: | Downtown | Phone: 0991-4512212,0991-4512748 | Fax: 0991-4525594 |
operating hours: 9:30~19:00 | |||
e-mail: chjcnwa@sina.com | |||
Airport | Phone: 0991-3807388,0991-3807399 | Fax: 0991-3807388 | |
Wenzhou: | Downtown | Phone: 0577-88667550,0577-88669550 | Fax: 0577-88663350 |
operating hours: 8:30~18:30 | |||
e-mail: donghangwz@sina.com | |||
Xiamen: | Downtown | Phone: 0592-5206777 | |
Yantai: | Downtown | Phone: 0535-6628330,0535-6628777 | Fax: 0535-6628777 |
operating hours: 8:30~17:00 | |||
e-mail: ytbg@cessd.com.cn | |||
Airport | Phone: 0535-6299195 | Fax: 0535-6299195 | |
Zhangjiajie: | Downtown | Phone: 0744-8250732, 0744-8250832 | Fax: 0744-8250832 |
operating hours: 8:30~17:30 | |||
Airport | Phone: 0744-8238417,0744-8253177 | Fax: 0744-8253077 | |
operating hours: Mon - Fri 9am-6pm Sat 9am-1pm Sun & Public Holiday Closed | |||
Airport | Phone: 852-28611898 |
Fax: 852-25217011 |
Baggage Phone Number
Baggage Service Line: 400-60-95530
Codeshare Agreements with Partner Airlines
China Eastern Airlines' Codeshare Partners
China Eastern Airlines has established codeshare agreements with several prestigious international and domestic airlines, including:
1. Delta Air Lines
- Region: North America
- Benefits: Passengers can access numerous destinations across the United States, Canada, and Latin America via Delta's extensive network. This partnership is particularly beneficial for travelers flying between Asia and North America.
2. Air France-KLM
- Region: Europe
- Benefits: Through its partnership with Air France-KLM, China Eastern Airlines offers expanded connectivity to cities across Europe. Travelers can enjoy seamless transfers at major European hubs like Paris Charles de Gaulle and Amsterdam Schiphol.
3. Qantas
- Region: Australia and Oceania
- Benefits: The codeshare agreement with Qantas allows passengers to easily reach cities across Australia, New Zealand, and other Oceania regions. This is ideal for travelers flying between Asia and Australia.
4. Japan Airlines
- Region: Asia
- Benefits: Japan Airlines (JAL) and China Eastern Airlines collaborate to offer greater access to domestic and international flights within Japan. This partnership benefits travelers flying between China, Japan, and other Asian destinations.
5. Korean Air
- Region: Asia
- Benefits: The codeshare partnership with Korean Air expands China Eastern's reach within South Korea and beyond, enhancing connections between China and Korean cities like Seoul and Busan.
6. Malaysia Airlines
- Region: Southeast Asia
- Benefits: Passengers traveling to Malaysia and other Southeast Asian countries benefit from the China Eastern Airlines-Malaysia Airlines codeshare agreement, offering more options and flexibility for their journeys.
Benefits of China Eastern Airlines' Codeshare Partnerships
1. Expanded Network
- Through its codeshare agreements, China Eastern Airlines offers an extensive global network that allows passengers to reach over 1,000 destinations worldwide. This means more choices for travelers without the need to book separate tickets with different airlines.
2. Seamless Travel Experience
- Codeshare partnerships ensure that travelers enjoy a seamless experience, with synchronized schedules, coordinated baggage handling, and easy transfers between connecting flights.
3. Frequent Flyer Benefits
- Passengers who are members of China Eastern's frequent flyer program, Eastern Miles, can earn and redeem miles on codeshare flights with partner airlines. This enhances the value of their loyalty program membership.
4. Cost-Effective Travel
- By booking flights through codeshare agreements, passengers can often find competitive fares and enjoy the convenience of a single booking reference for multi-leg journeys.
How to Book a Codeshare Flight with China Eastern Airlines
Booking a codeshare flight with China Eastern Airlines is simple. When searching for flights on China Eastern's official website or through travel agents, codeshare flights are typically indicated by the phrase "Operated by [Partner Airline]." Passengers can book these flights just like any other China Eastern flight and enjoy the benefits of codeshare partnerships.
Aeroflot
Alitalia
Air Europa
Aerolíneas Argentinas
Air France
British Airways
China Southern Airlines
China Airlines
China United Airlines
Delta Air Lines
Etihad Airways
Garuda Indonesia
Hong Kong Airlines
Jet Airways
Japan Airlines
Juneyao Airlines
Joy Air
Kenya Airways
Korean Air
KLM
Mandarin Airlines
Qantas
Royal Brunei Airlines
Sichuan Airlines
Shanghai Airlines
Vietnam Airlines
WestJet
XiamenAir
Website
https://www.ceair.com/
Conclusion
China Eastern Airlines stands out as a leading global airline, offering a wide range of features and services that cater to the needs of all types of travelers. From luxurious First Class suites to affordable Economy options, the airline ensures that every passenger enjoys a comfortable and memorable flight. With its modern fleet, extensive network, and commitment to customer satisfaction, China Eastern Airlines continues to be a preferred choice for millions of travelers worldwide.
FAQs
What is the Eastern Miles Loyalty Program?
The Eastern Miles program is China Eastern Airlines’ frequent flyer program that allows passengers to earn and redeem miles for flights, upgrades, and other rewards. The program features different membership tiers, each offering various benefits such as priority boarding, lounge access, and additional baggage allowance.
How can I book a flight with China Eastern Airlines?
You can book a flight with China Eastern Airlines through their official website, mobile app, or by contacting their customer service. The airline’s online platform allows you to search for flights, compare prices, select seats, and manage your booking easily.
What are the in-flight entertainment options on China Eastern Airlines?
China Eastern Airlines offers a wide range of in-flight entertainment options, including movies, TV shows, music, and games. Passengers in all cabin classes have access to personal entertainment screens, and Wi-Fi is available on select flights for browsing and streaming.
What safety measures has China Eastern Airlines implemented during COVID-19?
In response to the COVID-19 pandemic, China Eastern Airlines has implemented enhanced safety measures, including thorough cleaning and sanitization of aircraft, health screenings before boarding, and social distancing practices. The airline prioritizes the health and safety of its passengers and crew.
Does China Eastern Airlines offer special assistance for passengers with disabilities?
Yes, China Eastern Airlines provides special assistance services for passengers with disabilities. The airline’s staff is trained to assist with boarding, seating, and other needs to ensure a comfortable and safe journey. Passengers requiring special assistance are encouraged to inform the airline in advance.
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