Caribbean Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Caribbean Airlines was established in 2006, following the closure of BWIA West Indies Airways, which had been the national carrier of Trinidad and Tobago for over 60 years. Caribbean Airlines took over the operations of BWIA and quickly became a key player in the Caribbean aviation market. The airline’s inaugural flight took place on January 1, 2007, and it has since grown to become a major carrier, serving destinations across the Caribbean, North America, and South America.

One of the key milestones in Caribbean Airlines’ history was the acquisition of Air Jamaica’s routes in 2010, which expanded the airline’s network significantly. This acquisition solidified Caribbean Airlines’ position as a leading airline in the Caribbean region. Over the years, Caribbean Airlines has continued to expand its fleet, improve its services, and build a strong reputation for reliability and customer satisfaction.

Logo

caribbean airlines logo

Headquarters

Caribbean Airlines
Customer Relations
Department National Mail Centre
P.O. Box 2094 Piarco
Trinidad, W.I.

Caribbean Airlines is known for its warm Caribbean hospitality and commitment to customer service. The airline has received positive reviews from passengers for its friendly staff, comfortable flights, and reliable service. Caribbean Airlines takes pride in offering a travel experience that reflects the unique culture and spirit of the Caribbean, from the in-flight meals to the personalized service provided by the cabin crew.

USA & Canada + 1 800 920 4225
Trinidad & Tobago and Suriname + 1 868 625 7200
Guyana (International calls) + 1 800 744 2225
Guyana (Local calls) 226 1260
Jamaica (International calls)+ 1 800 523 5585
Jamaica (Local calls)888 359 2475
St. Maarten (local) + 1 721 546 7661 or 7660
Havana, Cuba (Local calls)800 29737
Curacao+(599) 9 788-9959
Grand Cayman(345) 769-4071
Dominica 1-833-522-4762
Other Caribbean + 1 800 744 2225
Caracas + 58 212 762 0231
+ 58 212 762 4349
+ 58 212 761 4478
UK:+44(0)207 644 8845
+44(0)207 572 1218
All other locations + 1 800 523 5585

Reservations Phone Number

Booking and Ticketing

Online Booking Process

Caribbean Airlines’ website offers a user-friendly platform for booking flights, managing reservations, and checking flight status. Passengers can easily search for flights, compare fares, and select their preferred seating options during the booking process.

Mobile App Features

The Caribbean Airlines mobile app, available for both iOS and Android devices, provides additional convenience for travelers. The app allows passengers to book flights, check in online, receive real-time flight updates, and access their boarding passes directly from their smartphones.

Payment Options and Ticket Policies

The airline offers a variety of payment options, including credit cards, debit cards, and online payment services like PayPal. Caribbean Airlines also provides flexible ticketing policies, allowing passengers to make changes or cancellations if needed, subject to the fare rules of their ticket.

Baggage Phone Number

Baggage Policy

Caribbean Airlines is known for its generous baggage policies, which vary depending on the route and cabin class.

  • Checked Baggage: Economy Class passengers are typically allowed two free checked bags, while Business Class passengers can check up to three bags for free. The weight limit for checked baggage is generally 50 pounds (23 kg) per bag for Economy Class and 70 pounds (32 kg) per bag for Business Class. However, allowances may vary depending on the destination, so passengers are encouraged to check the airline's specific baggage policies before traveling.
  • Carry-On Baggage: Passengers are allowed one piece of carry-on luggage, along with a personal item such as a handbag or laptop bag. The carry-on luggage should not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm) and must fit in the overhead compartment or under the seat in front of you.

Special Baggage Considerations

Caribbean Airlines accommodates passengers with special baggage needs, such as those traveling with pets, medical equipment, or fragile items. The airline provides detailed guidelines on its website to help passengers prepare for their journey and ensure their belongings are handled with care.

Caribbean Airlines also offers special baggage services for passengers traveling with sports equipment, musical instruments, or pets. These items can be transported with prior arrangement, ensuring that passengers' unique travel needs are met

Antigua + 1 268 484 1315
Barbados+1 246 428 1650 /1631 +1 246 536 1300
Curacao599 9 670 1297
Dominica+1 767 235 1060
Ft Lauderdale+1 954 363 1383
Grenada+ 1 473 439 0681
Guyana011 592 261 2202
Kingston+1 876 499 1880
Miami+ 1 305 869 3795
Montego Bay+ 1 876 285 4743
Nassau+ 1 242 702 7200 - Ext. 5120
Orlando+ 1 407 825 3482
Port-of-Spain+ 1 868 669 3000 - Ext. 7513/7514
St. Lucia+1 758 452 2789
St. Maarten+1 721 546 7660 or 7661
St. Vincent+ 1 784 456 5555 - Ext. 1023
Suriname+597 0325 437
Tobago+ 1868 639 0595/ 0588 /+1 8686 669 3000 - Ext 2630
Toronto+ 1 905 672 9991

Important Phone Number

For all media enquiries please contact:

Telephone+ 1 868 669 3000 ext 2255

Cargo Customer Support

Trinidad & Tobago : 868-669-3000 option 4
International toll-free (US) : 1-888-828-5206
Email: cargo@caribbean-airlines.com

Codeshare Agreements with Partner Airlines

Partnerships and Alliances

Codeshare Agreements

Caribbean Airlines has entered into codeshare agreements with several international airlines, allowing passengers to book flights with partner airlines under a single Caribbean Airlines ticket. These partnerships expand the airline’s reach and provide passengers with more options for connecting flights to destinations beyond the Caribbean.

Strategic Partnerships

In addition to codeshare agreements, Caribbean Airlines has formed strategic partnerships with various organizations to enhance the passenger experience. These partnerships include collaborations with hotels, car rental companies, and tourism boards, offering passengers exclusive deals and packages that make their travel more convenient and enjoyable.

Benefits of Alliances for Passengers

Through its alliances and partnerships, Caribbean Airlines offers passengers access to an extended network of destinations, seamless connections, and additional services. These benefits make Caribbean Airlines a competitive choice for travelers looking for comprehensive travel solutions, especially when flying to or from the Caribbean region.

Partnerships with Local Businesses

The airline has established strong partnerships with local businesses, including hotels, tour operators, and cultural institutions. These collaborations help create attractive travel packages that showcase the best of the Caribbean, from pristine beaches and vibrant festivals to historical landmarks and culinary delights.

Website

https://www.caribbean-airlines.com/

Competitors

Caribbean Airlines faces competition from both regional and international carriers. Low-cost airlines, in particular, present a challenge by offering cheaper fares on some routes. To remain competitive, Caribbean Airlines focuses on delivering superior service, maintaining its fleet, and offering unique travel experiences that reflect the warmth and culture of the Caribbean.

Conclusion

Caribbean Airlines is more than just an airline; it’s a symbol of Caribbean pride and hospitality. With a modern fleet, extensive route network, and a strong commitment to customer service, the airline offers a reliable and enjoyable travel experience. Caribbean Airlines’ dedication to safety, sustainability, and regional development makes it a key player in the Caribbean’s aviation industry.

Whether you’re traveling for business or leisure, Caribbean Airlines provides a seamless and comfortable journey that reflects the warmth and vibrancy of the Caribbean. As the airline continues to grow and innovate, passengers can look forward to even more exciting features and services in the future.

FAQs

Caribbean Airlines allows one carry-on bag and one personal item per passenger. The checked baggage allowance varies by route and class of service, with specific weight and size restrictions.
You can join the Caribbean Miles program by signing up on the Caribbean Airlines website. Members earn miles on flights, which can be redeemed for rewards like free flights and upgrades.
Caribbean Airlines offers in-flight entertainment on select flights, including movies, TV shows, and music. Passengers can enjoy entertainment through seatback screens or stream content to their devices.
Caribbean Airlines supports sustainability through initiatives like investing in fuel-efficient aircraft, optimizing flight routes, and participating in carbon offset programs.
Passengers can check in online, via the mobile app, or at the airport. Online and mobile check-in typically opens 24 hours before departure.
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