Customer Support and Contact Details
British Airways provides customer support through a variety of channels to assist with bookings, service inquiries, and other travel-related needs.
- USA: 1-800-AIRWAYS 1-800-247-9297
- United Kingdom: 0344 493 0787
- Canada: 1800 – AIRWAYS 1-800-247-9297
British Airways typically does not provide a general email address for customer support. Instead, inquiries and concerns can be submitted via the contact form on their website.
British Airways offers a wide range of services to accommodate the diverse needs of travelers:
- Scheduled Passenger Flights: Domestic and international flights to over 180 destinations worldwide.
- First Class: Luxurious cabin with private suites, gourmet dining, priority services, and access to exclusive lounges.
- Business Class (Club World): Lie-flat seats, premium dining, lounge access, and priority boarding.
- Premium Economy (World Traveller Plus): Extra legroom, enhanced meals, and premium services.
- Economy Class (World Traveller): Comfortable seating with complimentary meals and in-flight entertainment.
- In-Flight Entertainment: British Airways provides personal screens with a wide selection of movies, TV shows, music, and games.
- Wi-Fi: In-flight Wi-Fi is available on most long-haul flights for an additional fee.
All Features
British Airways is known for its attention to detail and enhanced customer experiences:
- British Airways Lounges: Access to exclusive lounges for Business and First-Class passengers, offering food, beverages, and workspaces.
- Gourmet Dining: In-flight meals crafted by renowned chefs, available in premium cabins.
- Club Suite: British Airways’ Business Class offering, featuring a lie-flat seat and privacy doors.
- Digital Experience: Manage bookings, check-in, and track flights through the British Airways app or website.
- Family Services: Special services and entertainment options for families traveling with children.
Cargo
British Airways provides air cargo services through IAG Cargo, offering reliable transportation of goods across its global network. Services include:
- General Cargo: Transport of goods ranging from electronics to perishables.
- Special Cargo: Handling time-sensitive and temperature-controlled shipments, including pharmaceuticals.
- Live Animals: British Airways is equipped to transport live animals with the utmost care.
Frequent Flyer Program
British Airways operates a frequent flyer program called Executive Club, which allows members to earn Avios points that can be redeemed for flights, upgrades, and other rewards.
- Tiers: Blue, Bronze, Silver, and Gold membership levels, offering increasing benefits such as priority boarding, extra baggage allowance, and lounge access.
- Avios: Points can be earned by flying with British Airways and its partners or through everyday purchases via affiliated credit cards.
British Airways International Destinations Airports
British Airways serves more than 180 destinations across six continents:
- Europe: Extensive coverage, with key cities such as London, Paris, Madrid, and Rome.
- North America: Major hubs include New York, Los Angeles, and Toronto.
- Asia: Flights to Tokyo, Hong Kong, and Singapore.
- Africa: Routes to Johannesburg, Cape Town, and Nairobi.
- Latin America: Flights to São Paulo, Buenos Aires, and Mexico City.
- Oceania: Flights to Sydney (via codeshare partners).
Albania
Tirana : Tirana International Airport Nënë Tereza
Algeria
Algiers : Houari Boumediene Airport
Antigua and Barbuda
St. John’s : V. C. Bird International Airport
Argentina
Buenos Aires : Ministro Pistarini International Airport
Australia
Sydney : Sydney Airport
Austria
Salzburg : Salzburg Airport
Vienna : Vienna International Airport
Innsbruck : Innsbruck Airport
Bahamas
Nassau : Lynden Pindling International Airport
Bahrain
Manama : Bahrain International Airport
Barbados
Bridgetown : Grantley Adams International Airport
Belgium
Brussels : Brussels Airport
Bermuda
Hamilton : L.F. Wade International Airport
Brazil
Rio de Janeiro : Rio de Janeiro–Galeão International Airport
São Paulo : São Paulo–Guarulhos International Airport
Bulgaria
Sofia : Sofia Airport
Canada
Montreal : Montréal–Pierre Elliott Trudeau International Airport
Toronto : Toronto Pearson International Airport
Vancouver : Vancouver International Airport
Calgary : Calgary International Airport
Cayman Islands
George Town : Owen Roberts International Airport
Chile
Santiago : Comodoro Arturo Merino Benítez International Airport
China
Beijing : Beijing Capital International Airport
Shanghai : Shanghai Pudong International Airport
Hong Kong : Hong Kong International Airport
Costa Rica
San José : Juan Santamaría International Airport
Croatia
Dubrovnik : Dubrovnik Airport
Zagreb : Zagreb Airport
Pula : Pula Airport
Cyprus
Larnaca : Larnaca International Airport
Paphos : Paphos International Airport
Czech Republic
Prague : Václav Havel Airport Prague
Denmark
Billund : Billund Airport
Copenhagen : Copenhagen Airport
Dominican Republic
Punta Cana : Punta Cana International Airport
Egypt
Cairo : Cairo International Airport
Finland
Helsinki : Helsinki Airport
France
Bordeaux : Bordeaux–Mérignac Airport
Limoges : Limoges – Bellegarde Airport
Lyon : Lyon–Saint:Exupéry Airport
Marseille : Marseille Provence Airport
Nantes : Nantes Atlantique Airport
Nice : Nice Côte d’Azur Airport
Toulouse : Toulouse–Blagnac Airport
Paris : Charles de Gaulle Airport
Chambéry : Chambéry Airport
Figari : Figari–Sud Corse Airport
Grenoble : Alpes–Isère Airport
Montpellier : Montpellier–Méditerranée Airport
Freiburg
EuroAirport Basel Mulhouse Freiburg
Germany
Berlin : Berlin Tegel Airport
Cologne : Cologne Bonn Airport
Düsseldorf : Düsseldorf Airport
Hamburg : Hamburg Airport
Hanover : Hannover Airport
Munich : Munich Airport
Stuttgart : Stuttgart Airport
Basel
Frankfurt : Frankfurt Airport
Friedrichshafen : Friedrichshafen Airport
Ghana
Accra : Kotoka International Airport
Gibraltar
Gibraltar : Gibraltar International Airport
Greece
Athens : Athens International Airport
Chania : Chania International Airport
Kalamata : Kalamata International Airport
Kefalonia : Kefalonia International Airport
Mykonos : Mykonos Airport
Santorini : Santorini (Thira) International Airport
Thessaloniki : Thessaloniki Airport
Zakynthos : Zakynthos International Airport
Grenada
St. George : Maurice Bishop International Airport
Hungary
Budapest : Budapest Ferenc Liszt International Airport
Iceland
Reykjavík : Keflavík International Airport
India
Bangalore : Kempegowda International Airport
Hyderabad : Rajiv Gandhi International Airport
Chennai : Chennai International Airport
Delhi : Indira Gandhi International Airport
Mumbai : Chhatrapati Shivaji International Airport
Ireland
Dublin : Dublin Airport
Israel
Tel Aviv : Ben Gurion Airport
Italy
Bologna : Bologna Guglielmo Marconi Airport
Catania : Catania–Fontanarossa Airport
Genoa : Genoa Cristoforo Colombo Airport
Milan : Linate Airport
Milan : Milan Malpensa Airport
Naples : Naples International Airport
Pisa : Pisa International Airport
Rome : Leonardo da Vinci–Fiumicino Airport
Turin : Turin Airport
Venice : Venice Marco Polo Airport
Verona : Verona Airport
Bergamo : Orio al Serio International Airport
Bari : Bari Karol Wojtyła Airport
Brindisi : Brindisi Airport
Cagliari : Cagliari Elmas Airport
Palermo : Falcone Borsellino Airport
Jamaica
Kingston : Norman Manley International Airport
Japan
Osaka : Kansai International Airport
Tokyo : Haneda Airport
Tokyo : Narita International Airport
Jersey
Jersey : Jersey Airport
Jordan
Amman : Queen Alia International Airport
Kenya
Nairobi : Jomo Kenyatta International Airport
Kuwait
Kuwait City : Kuwait International Airport
Lebanon
Beirut : Beirut–Rafic Hariri International Airport
Luxembourg
Luxembourg City : Luxembourg Airport
Malaysia
Kuala Lumpur : Kuala Lumpur International Airport
Maldives
Malé : Velana International Airport
Malta
Valletta : Malta International Airport
Mauritius
Mahébourg : Sir Seewoosagur Ramgoolam International Airport
Mexico
Cancún : Cancún International Airport
Mexico City : Mexico City International Airport
Morocco
Marrakech : Marrakesh Menara Airport
Netherlands
Amsterdam : Amsterdam Airport Schiphol
Rotterdam : Rotterdam The Hague Airport
Nigeria
Abuja : Nnamdi Azikiwe International Airport
Lagos : Murtala Muhammed International Airport
Norway
Oslo : Oslo Gardermoen Airport
Oman
Muscat : Muscat International Airport
Pakistan
Islamabad : Islamabad International Airport
Peru
Lima : Jorge Chávez International Airport
Poland
Kraków : Kraków John Paul II International Airport
Warsaw : Warsaw Chopin Airport
Portugal
Faro : Faro Airport
Funchal : Madeira Airport
Lisbon : Lisbon Airport
Porto : Porto Airport
Qatar
Doha : Hamad International Airport
Romania
Bucharest : Henri Coandă International Airport
Russia
Moscow : Domodedovo International Airport
Moscow : Sheremetyevo International Airport
Saint Petersburg : Pulkovo Airport
Saint Kitts and Nevis
Basseterre : Robert L. Bradshaw International Airport
Saint Lucia
Vieux Fort : Hewanorra International Airport
Saudi Arabia
Dhahran : Dhahran International Airport
Jeddah : King Abdulaziz International Airport
Riyadh : King Khalid International Airport
Dammam : King Fahd International Airport
Seychelles
Mahé : Seychelles International Airport
Singapore
Singapore : Singapore Changi Airport
South Africa
Cape Town : Cape Town International Airport
Durban : King Shaka International Airport
Johannesburg : O. R. Tambo International Airport
South Korea
Seoul : Incheon International Airport
Spain
Alicante : Alicante–Elche Airport
Barcelona : Barcelona–El Prat Airport
Bilbao : Bilbao Airport
Lanzarote : Lanzarote Airport
Málaga : Málaga Airport
Murcia : Murcia–San Javier Airport
Palma de Mallorca : Palma de Mallorca Airport
Tenerife : Tenerife South Airport
Valencia : Valencia Airport
Madrid : Adolfo Suárez Madrid–Barajas Airport
Ibiza : Ibiza Airport
Las Palmas : Gran Canaria Airport
Menorca : Menorca Airport
Sweden
Gothenburg : Göteborg Landvetter Airport
Stockholm : Stockholm Arlanda Airport
Switzerland
Geneva : Geneva Airport
Zurich : Zurich Airport
Thailand
Bangkok : Suvarnabhumi Airport
Trinidad and Tobago
Port of Spain : Piarco International Airport
Scarborough : Arthur Napoleon Raymond Robinson International Airport
Tunisia
Tunis : Tunis–Carthage International Airport
Turkey
Istanbul : Istanbul Atatürk Airport
Bodrum : Milas–Bodrum Airport
Dalaman : Dalaman Airport
Turks and Caicos Islands
Providenciales : Providenciales International Airport
Ukraine
Kiev : Boryspil International Airport
United Arab Emirates
Abu Dhabi : Abu Dhabi International Airport
Dubai : Dubai International Airport
United Kingdom
London : Gatwick Airport
London : Heathrow Airport
Aberdeen : Aberdeen Airport
Belfast : George Best Belfast City Airport
Edinburgh : Edinburgh Airport
Glasgow : Glasgow Airport
Inverness : Inverness Airport
Leeds : Leeds Bradford International Airport
London : London City Airport
Manchester : Manchester Airport
Newcastle upon Tyne : Newcastle Airport
Birmingham : Birmingham Airport
United States
Washington : Washington Dulles International Airport
Charleston : Charleston International Airport
Austin : Austin:Bergstrom International Airport
Baltimore : Baltimore–Washington International Airport
Boston : Logan International Airport
Dallas : Dallas/Fort Worth International Airport
Denver : Denver International Airport
Fort Lauderdale : Fort Lauderdale–Hollywood International Airport
Las Vegas : McCarran International Airport
Los Angeles : Los Angeles International Airport
Miami : Miami International Airport
Nashville : Nashville International Airport
New Orleans : Louis Armstrong New Orleans International Airport
Newark : Newark Liberty International Airport
New York : John F. Kennedy International Airport
Orlando : Orlando International Airport
Philadelphia : Philadelphia International Airport
Phoenix : Phoenix Sky Harbor International Airport
Pittsburgh : Pittsburgh International Airport
San Diego : San Diego International Airport
San Francisco : San Francisco International Airport
San Jose : San Jose International Airport
Seattle : Seattle–Tacoma International Airport
Tampa : Tampa International Airport
Atlanta : Hartsfield–Jackson Atlanta International Airport
Chicago : Chicago O’Hare International Airport
Houston : George Bush Intercontinental Airport