Avianca Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Avianca Airlines was founded on December 5, 1919, in the city of Barranquilla, Colombia, under the name SCADTA (Sociedad Colombo Alemana de Transporte Aéreo). It began as a small operation focusing on connecting remote areas of Colombia. Avianca is the world’s second-oldest airline, preceded only by KLM. In 1940, after merging with SACO (Servicio Aéreo Colombiano), the airline was renamed Avianca, an abbreviation of Aerovías Nacionales de Colombia.

In 2010, Avianca merged with TACA Airlines, creating one of the largest and most powerful airline groups in Latin America. This merger allowed Avianca to expand its network, enhance its service offerings, and become a more competitive player on the global stage. The Avianca-TACA merger marked a significant step in the airline’s evolution, allowing it to reach new heights in operational efficiency and customer service.

Logo

Avianca Airlines logo

Headquarters

Avianca Airlines,
Bogota, Colombia.

Avianca’s customer service philosophy is centered around providing a welcoming and supportive environment for all passengers. The airline’s staff is trained to deliver attentive and personalized service, ensuring that every passenger’s needs are met. Avianca’s dedication to customer service is a key factor in its long-standing reputation for excellence.

Colombia

  • Contact center and baggage: +57 601 307 3940
  • Rest of the country: +57 01 800 018 9810
  • Travel agencies line: 01 800 0183 098

Canada

  • Contact center and baggage: +1 800 722 8222

United States

  • Contact center and baggage: +1 866 919 0081
  • TDD : +1 844 413 7044
  • Calls made from within the United States +1 800 778 4838 (voice) or +1 800 455 9880 (TTY)
  • Air Consumer Protection Division at +1 202 366 2220 (voice) or +1 202 366 0511 (TTY)

Mexico

  • Contact center and baggage: +52 800 953 2753

Costa Rica

  • Contact center and baggage: +506 4002 3320
    Local line

El Salvador

  • Contact center and baggage: +503 2113 0483

Guatemala

  • Contact center and baggage: +502 2314 0941

Honduras

  • Contact center and baggage: +504 2262 0036

Nicaragua

  • Contact center and baggage: +505 7517 5270

Panama

  • Contact center and baggage: +507 833 7665
  • Rest of the country: +507 800 203 5648
    National toll-free line from landlines

Puerto Rico

  • Contact center and baggage: +1 866 919 0081

Republica Dominicana

  • Contact center and baggage: +1 800 148 5618

Argentina

  • Contact Center and baggage: +54 0800 345 0897

Aruba

  • Contact Center and baggage: +297 588 0059

Brazil

  • Contact Center and baggage: +55 0800 727 8957
  • Complaints and suggestions: +55 0800 724 8753
  • TDD service in Brazil: +55 0800 724 8754

Bolivia

  • Contact Center and baggage: +591 5072 1033

Curacao

  • Contact Center and baggage: +5999 846 0046

Chile

  • Contact Center and baggage: +56 800 004 145

Ecuador

  • Contact Center and baggage: +593 2342 2641

Paraguay

  • Contact Center and baggage:
    +595 009 800 110 555
    +595 21 728 9174
    +595 21 728 9562
    +595 21 728 9591
    +595 21 728 9632
    +595 21 728 9648

Peru

  • Contact center and baggage: +51 0 800 80459/60

Uruguay

  • Contact Center and baggage: +598 000 405 4036

Venezuela

  • Contact Center and baggage: +58 261 770 0048

Spain

  • Contact center and baggage: +34 800 000 010
    Free national line
  • Contact center and baggage: +34 912 159 076
    Madrid local line
  • Contact center and baggage: +34 930 038 052
    Barcelona local line

United Kingdom

  • Contact center and baggage: +44 800 026 0402

France

  • Contact center and baggage: +33 157 959 469

Germany

  • Contact center and baggage: +49 800 627 1070

Reservations Phone Number

Booking and Support Details

Avianca offers multiple ways for passengers to book flights and receive support:

  • Online Booking: Passengers can book flights directly on the official Avianca website where they can search for flights, manage reservations, check-in, and track flight status.
  • Mobile App: Avianca’s mobile app provides easy access to booking, flight status updates, check-in, and boarding passes. It also allows passengers to manage their Avianca LifeMiles frequent flyer account.
  • Phone Support: Avianca operates customer service phone lines available in multiple countries, allowing passengers to book flights, modify reservations, and receive assistance. The international customer service numbers are available on their website.
  • Airport Counters and Kiosks: Passengers can also book or change their flights directly at Avianca’s airport ticket counters or use self-service kiosks available at major airports.
  • Travel Agents: Avianca partners with authorized travel agents worldwide for flight bookings.

International Support Phone Number

Avianca operates an extensive international route network covering North America, South America, Central America, and Europe. As one of the largest carriers in Latin America, Avianca provides multilingual support to ensure smooth communication for international travelers.

Avianca’s international services include:

  • Airport Support: Avianca offers customer service centers in airports across its network, providing assistance for international passengers regarding bookings, connections, and baggage services.
  • Language Support: Avianca’s staff are trained to assist passengers in multiple languages, including Spanish, English, and Portuguese, ensuring that international travelers have an accessible experience.

Baggage Phone Number

Avianca’s baggage policy varies depending on the route and class of service:

  • Checked Baggage:
    • Economy Class: Depending on the fare type, passengers are allowed one or two checked bags, with each bag weighing up to 23 kg (50 lbs).
    • Business Class: Two checked bags are allowed, each weighing up to 32 kg (70 lbs).
    • The maximum size for checked baggage in any class is 158 cm (total linear dimensions).
  • Carry-On Baggage:
    • Economy Class: One carry-on bag up to 10 kg (22 lbs) plus a personal item.
    • Business Class: One carry-on bag up to 10 kg (22 lbs) plus a personal item.
    • Maximum size for carry-on baggage: 55 x 35 x 25 cm (21.6 x 13.7 x 9.8 inches).
  • Excess Baggage: Passengers exceeding the baggage allowance may pay additional fees for extra or overweight baggage. These fees can be prepaid online at a discounted rate or paid at the airport.

Codeshare Agreements with Partner Airlines

Strategic Partnerships and Alliances

Avianca is a member of the Star Alliance, the world’s largest global airline alliance. This membership allows Avianca to offer its passengers access to a vast network of destinations through codeshare agreements with other leading airlines. Strategic partnerships and alliances are key components of Avianca’s strategy to enhance its global connectivity and service offerings.

Avianca is actively involved in sponsorships, partnerships, and community initiatives that reflect its commitment to social responsibility. The airline supports cultural events, sports teams, and charitable causes across Latin America, contributing to the social and cultural fabric of the region. Avianca’s community initiatives are an important aspect of its identity and mission.

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Website

https://www.avianca.com/es/

Competitors

Financial Performance and Challenges

Like many airlines, Avianca has faced financial challenges, particularly during the COVID-19 pandemic. However, the airline has implemented various strategies to improve its financial stability, including cost-cutting measures, restructuring efforts, and strategic partnerships. These initiatives are designed to position Avianca for long-term success in a competitive and dynamic industry.

Avianca faces competition from various domestic, regional, and international airlines. Some of its key competitors include:

  • LATAM Airlines: A major competitor across South America and on international routes to North America and Europe.
  • Copa Airlines: Competes with Avianca on regional flights within Central America and between North and South America.
  • American Airlines: A competitor on North American routes, especially in the U.S.-Latin America market.
  • Aeromexico: Another regional competitor serving routes between Latin America and the U.S.
  • Delta Air Lines: Competes on international routes to North America and Europe.

Conclusion

Avianca Airlines has a rich history and a bright future. As one of the oldest airlines in the world, Avianca has continually adapted to the changing landscape of the aviation industry while maintaining its commitment to safety, customer service, and innovation. Whether you’re traveling for business or leisure, Avianca offers a reliable and enjoyable experience that embodies the best of Latin American hospitality.

FAQs

Avianca’s most popular routes include flights between Bogotá and major cities in Latin America, such as Lima, Quito, and Mexico City.
Avianca prioritizes safety by adhering to strict international safety standards, conducting regular inspections, and continuously updating its safety protocols.
Avianca’s Business Class offers lie-flat seats, premium dining, priority services, and access to exclusive airport lounges, ensuring a luxurious and comfortable travel experience.
Avianca contributes to sustainability by modernizing its fleet, reducing its carbon emissions, and implementing eco-friendly practices across its operations.
Post-COVID-19, Avianca has adapted by enhancing its digital services, implementing stringent health and safety measures, and restructuring its operations to align with the new normal in the aviation industry.
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