American Eagle Airlines Customer Service Phone Numbers, Headquarters, Features and Services

American Eagle Airlines was established in 1984 as a network of regional carriers that operated under a single brand to feed American Airlines’ mainline flights. The primary goal was to connect smaller communities with major hubs, providing passengers with easy access to American Airlines’ extensive route network.

In 2014, American Airlines Group was formed following the merger of American Airlines and US Airways, solidifying American Eagle’s role as the regional carrier for the largest airline in the world. Today, American Eagle continues to operate as a critical component of the American Airlines network, connecting passengers to destinations across North and Central America, the Caribbean, and beyond.

Logo

Headquarters

P.O. Box 619616
DFW Airport, TX 75261-9616
Phone 682-278-9000

Customer Support and Contact Details

Customer support for American Eagle Airlines is handled through American Airlines. Passengers can access support via phone, email, or online channels.

Customer Support Contact Details:

Customer Service Phone Number: 800-433-7300

Cabin Configuration and Seating Options

American Eagle’s aircraft are configured to provide a comfortable and efficient travel experience. Seating options vary by aircraft type, with a mix of Main Cabin and Main Cabin Extra seats, offering passengers choices based on their preferences and travel needs.

Onboard Services and Entertainment

Although American Eagle flights are generally short, the airline offers a range of onboard services, including complimentary snacks and beverages. Passengers can also enjoy inflight entertainment options, such as streaming content to personal devices on select flights.

Special Amenities for Business and Premium Travelers

For business and premium travelers, American Eagle offers enhanced services, including priority boarding, extra legroom, and access to American Airlines’ Admirals Club lounges at select airports. These amenities are designed to provide a more comfortable and convenient travel experience.

As part of the American Airlines Group, American Eagle participates in the AAdvantage frequent flyer program. Passengers can earn and redeem miles on American Eagle flights, enjoying benefits such as priority boarding, complimentary upgrades, and access to exclusive offers.

American Eagle offers several essential services to enhance passenger experience, including:

Scheduled Passenger Flights: Domestic and international flights linking smaller regional airports to major hubs.
In-Flight Refreshments: Complimentary snacks and beverages are provided on most flights, with additional items available for purchase.
Seat Selection: Passengers can select their seats in advance, with preferred seating and extra-legroom seats available for an additional fee.
Special Assistance: Services for passengers with disabilities or reduced mobility, as well as support for unaccompanied minors.

All Features

As a regional carrier for American Airlines, American Eagle provides several features that enhance the overall travel experience:

In-Flight Entertainment: Available on select flights through the American Airlines app, offering streaming content like movies, TV shows, and music.
Wi-Fi: Wi-Fi is available on most American Eagle flights for a fee, allowing passengers to stay connected during their journey.
Mobile Check-In: Passengers can check in using the American Airlines mobile app, which provides mobile boarding passes.

Cargo

American Eagle Airlines provides cargo services through American Airlines Cargo, offering domestic and international shipping solutions. Cargo services include:

General Cargo: Transportation of standard goods and packages.
Special Cargo: Handling fragile, perishable, and time-sensitive shipments.

Frequent Flyer Program

American Eagle flights contribute to American Airlines’ AAdvantage frequent flyer program. Passengers earn miles on all American Eagle flights and can redeem them for flights, seat upgrades, and other rewards.

Membership Tiers: AAdvantage offers several status levels, including Gold, Platinum, Platinum Pro, and Executive Platinum, each offering increasing benefits such as priority boarding, additional baggage allowances, and lounge access.

Domestic Operations and Hub Connections

American Eagle plays a crucial role in American Airlines’ domestic network, connecting smaller cities with major hubs such as Dallas/Fort Worth, Charlotte, Chicago O’Hare, Miami, and Philadelphia. These routes provide passengers with convenient access to American Airlines’ extensive domestic and international destinations.

International Routes and Codeshares

In addition to domestic operations, American Eagle offers international flights to select destinations in Canada, Mexico, and the Caribbean. The airline also benefits from codeshare agreements with other carriers, expanding its reach and providing passengers with more travel options.

Canada
Nova Scotia, Ontario, Quebec

Mexico
Aguascalientes, Chihuahua, Coahuila, Guanajuato, Jalisco, Nuevo León, Quintana Roo, San Luis Potosí

United States
Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin

Cuba
Camaguey, Cienfuegos, La Habana, Hoguin, Santiago de Cuba

Bahamas
Grand Bahama, Great Exuma, Great Abaco, New Providence

Caribbean
Anguilla (British territory), Barbados, Dominica, Dominican Republic, France, Grenada, Netherlands Antilles, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Antigua and Barbuda, British Virgin Islands (British territory), Puerto Rico (U.S. territory), U.S. Virgin Islands (U.S. possession)

Reservations Phone Number

Booking and Reservations

Booking a flight with American Eagle is straightforward, with options available through the American Airlines website, mobile app, or travel agencies. The airline’s booking system is user-friendly, offering a variety of fare classes and options to suit different budgets and preferences.

International Support Phone Number

While American Eagle primarily operates domestic routes, it also flies to Canada, Mexico, and the Caribbean. International service is supported through American Airlines' global service centers, providing multilingual assistance to passengers.

Baggage Phone Number

American Eagle follows the baggage policies of American Airlines, with allowances based on the fare class and destination.

Checked Baggage:
- Economy Class: One checked bag up to 23 kg (50 lbs) may be included depending on the fare.
- Premium Economy/Business Class: Two checked bags up to 32 kg (70 lbs) each.
- Maximum size for checked baggage: 158 cm (total linear dimensions).
Carry-On Baggage:
- All passengers are allowed one carry-on bag and one personal item (e.g., handbag or laptop).
- Maximum size for carry-on baggage: 56 x 36 x 23 cm (22 x 14 x 9 inches).
Excess Baggage: Fees apply for additional baggage, oversized, or overweight bags, with rates varying by route.

Codeshare Agreements with Partner Airlines

In addition to its role within the American Airlines Group, American Eagle has codeshare agreements with other airlines, further expanding its network and providing passengers with more travel options. These partnerships enhance connectivity and make it easier for travelers to reach their destinations.

British Airways
Japan Airlines
Qantas Airways
Cathay Pacific

Social Networks

American Eagle is represented through American Airlines’ social media profiles:

Facebook: American Airlines Facebook
Twitter: American Airlines Twitter
Instagram: American Airlines Instagram

Website

https://www.aa.com/

Competitors

American Eagle faces competition from other regional and full-service carriers in the U.S., including:

Delta Connection: Delta Airlines' regional brand.
United Express: United Airlines' regional subsidiary.
Alaska Airlines: Competes on regional routes, particularly on the West Coast.

Conclusion

American Eagle Airlines plays a pivotal role in connecting communities across the United States and beyond. Through its reliable service, commitment to safety, and focus on sustainability, the airline has established itself as a key player in the regional aviation sector. As it looks to the future, American Eagle is well-positioned to continue serving its passengers and contributing to the growth and success of American Airlines Group.

FAQs

American Eagle primarily serves regional destinations across the United States, with connections to major hubs such as Dallas/Fort Worth, Charlotte, and Chicago O’Hare.

The airline operates a fleet that includes Embraer, Bombardier, and CRJ aircraft, designed for short- to medium-haul routes.

Flights can be booked through the American Airlines website, mobile app, or travel agents.

American Eagle is committed to reducing its environmental impact through fleet modernization, the use of sustainable aviation fuel, and other eco-friendly practices.

The airline is actively involved in supporting local communities through sponsorships, charitable initiatives, and employee volunteer programs.

Similar Airlines

OnYelp.com