Air Côte d'Ivoire Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Côte d’Ivoire stands as the national airline of Ivory Coast, Established in 2012, the airline has rapidly grown to become a key player in West African aviation, offering reliable and efficient air travel to both domestic and international destinations.

The airline was formed after the liquidation of Air Ivoire, the previous national carrier. With strong backing from the Ivorian government and strategic partnerships with Air France and the Aga Khan Fund for Economic Development (AKFED), Air Côte d’Ivoire has managed to fill the void left by its predecessor. The airline began operations with a clear vision to connect Ivory Coast with the rest of Africa and beyond, promoting economic growth and tourism in the region.

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Headquarters

Immeuble Carré Massina, 2nd floor
Abidjan, Port Bouet, airport zone

Customer Support Services: +225 27 21 75 23 31 and +225 27 21 75 23 32

The airline provides robust customer support, available through multiple channels including phone, email, and social media. Whether you need assistance with a booking or have a question about your flight, Air Côte d’Ivoire’s customer service team is ready to help.

In-flight Services and Amenities

Air Côte d’Ivoire offers a range of in-flight services designed to enhance the passenger experience. From comfortable seating and ample legroom to a selection of meals and beverages, the airline ensures that passengers enjoy their journey. In-flight entertainment options include movies, music, and games, catering to a variety of tastes and preferences.

In-flight Experience

The in-flight experience on Air Côte d’Ivoire is designed to be both comfortable and enjoyable, catering to the needs of different passengers.

Seating Classes and Comfort

The airline offers different seating classes, including Economy and Business Class. Passengers in Business Class enjoy added perks such as priority boarding, extra legroom, and premium meals. Economy Class passengers also benefit from comfortable seating and a pleasant travel environment.

In-flight Entertainment and Dining

Air Côte d’Ivoire provides a range of entertainment options to keep passengers engaged during their flight. Whether you prefer watching a movie, listening to music, or playing a game, there’s something for everyone. The airline also offers a variety of dining options, with meals that reflect the rich culinary traditions of Ivory Coast.

Frequent Flyer Program

Air Côte d’Ivoire’s frequent flyer program rewards loyal customers with exclusive benefits.

Overview of the Program

The program allows passengers to earn points for every flight they take, which can be redeemed for free flights, upgrades, and other perks. Membership is free, and points accumulate quickly, making it easy to enjoy the benefits.

Benefits and Rewards

Members of the frequent flyer program enjoy priority check-in, extra baggage allowance, and access to exclusive lounges. The program also offers special promotions and discounts, adding even more value for frequent travelers.

Air Côte d’Ivoire operates Air Côte d’Ivoire Cargo, which offers cargo services across its network, supporting the transportation of goods, including perishables and time-sensitive items.

Domestic Destinations

Air Côte d’Ivoire connects several key cities within Ivory Coast, making air travel convenient for both business and leisure travelers.

Key Routes within Ivory Coast

The airline’s domestic network includes routes to major cities such as Abidjan, Bouaké, and San Pedro. These routes are crucial for connecting the economic hubs of the country, facilitating commerce and tourism.

Connectivity and Accessibility

With frequent flights and well-timed schedules, Air Côte d’Ivoire ensures that travelers can easily reach their destinations within the country. The airline’s commitment to reliability and punctuality makes it a preferred choice for domestic travel.

International Destinations

Air Côte d’Ivoire has expanded its reach beyond Ivory Coast, offering flights to several international destinations across Africa and beyond.

Popular Routes Across Africa

The airline serves a variety of African cities, including Lagos, Dakar, and Accra. These routes are popular among business travelers and tourists alike, providing essential links between West African nations.

Global Connections and Expansion Plans

In addition to its African routes, Air Côte d’Ivoire has plans to expand its network to include more global destinations. The airline is exploring partnerships and code-sharing agreements with other international carriers to enhance its global reach.

New Routes and Services

Air Côte d’Ivoire is also exploring the possibility of adding new routes to its network. This includes both domestic and international destinations, providing passengers with more travel options.

Africa
Benin
Cotonou – Cadjehoun Airport

Burkina Faso
Ouagadougou – Ouagadougou Airport

Cameroon
Douala – Douala International Airport
Yaoundé – Yaoundé Nsimalen International Airport

Republic of the Congo
Brazzaville – Maya-Maya Airport

Côte d’Ivoire
Abidjan – Port Bouet Airport

Gabon
Libreville – Libreville International Airport

Ghana
Accra – Kotoka International Airport

Guinea
Conakry – Conakry International Airport

Mali
Bamako – Senou International Airport

Nigeria
Lagos – Murtala Mohammed International Airport

Senegal
Dakar/Yoff – Léopold Sédar Senghor International Airport

Togo
Lomé – Lomé-Tokoin Airport

Europe
France
Marseille – Marseille Provence Airport
Paris – Paris-Orly Airport

Reservations Phone Number

Booking and Reservation Process

Air Côte d'Ivoire offers a seamless booking process, making it easy for customers to plan their travel.

Online and Offline Booking Options

Passengers can book their flights through the airline’s website, mobile app, or at ticket offices located in major cities. The online booking system is user-friendly, allowing customers to search for flights, select seats, and make payments with ease.

International Support Phone Number

Air Côte d'Ivoire serves several international destinations across West and Central Africa. The airline provides multilingual support to ensure a smooth experience for passengers from different regions.

Baggage Phone Number

Air Côte d'Ivoire’s baggage policy varies based on the fare type and destination:

Checked Baggage:
- Economy Class: One checked bag up to 23 kg (50 lbs).
- Business Class: Two checked bags up to 32 kg (70 lbs) each.
- Maximum size for checked baggage: 158 cm (total linear dimensions).
Carry-On Baggage:
- Economy Class: One carry-on bag up to 10 kg (22 lbs) plus a personal item.
- Business Class: One carry-on bag up to 12 kg (26 lbs) plus a personal item.
- Maximum size for carry-on baggage: 55 x 35 x 25 cm (21.6 x 13.8 x 9.8 inches).
Excess Baggage: Fees apply for additional or oversized baggage.

Codeshare Agreements with Partner Airlines

Air Côte d'Ivoire has codeshare agreements with several airlines, allowing passengers to book seamless travel across multiple carriers. Some of its key partners include:

Air France
Asky Airlines
Ethiopian Airlines

Social Networks

Air Côte d'Ivoire is active on social media, providing updates, promotions, and engaging with customers:

Facebook: Air Côte d'Ivoire Facebook
Twitter: Air Côte d'Ivoire Twitter
Instagram: Air Côte d'Ivoire Instagram

Website

www.aircotedivoire.com

Competitors

Market Competition

The airline operates in a competitive market, with several regional and international carriers vying for passengers. To stay ahead, Air Côte d'Ivoire must continually improve its services and expand its network.

Asky Airlines: A major competitor on West and Central African routes.
Ethiopian Airlines: Competes on routes to East Africa and beyond.
Royal Air Maroc: A competitor on routes between West Africa and Europe.

Conclusion

Air Côte d'Ivoire has made significant contributions to the aviation industry in West Africa. With a commitment to safety, customer satisfaction, and sustainability, the airline has established itself as a trusted carrier for both domestic and international travelers.

FAQs

The airline is committed to reducing its environmental impact through fuel-efficient aircraft, optimized flight routes, waste reduction, and sustainable practices in its operations.

Air Côte d’Ivoire offers a variety of in-flight services, including comfortable seating, entertainment options, and meals that reflect the culinary traditions of Ivory Coast.

Air Côte d’Ivoire serves several international destinations, including cities in West Africa such as Lagos, Dakar, and Accra, with plans to expand to more global locations.

You can book a flight with Air Côte d’Ivoire through their official website, mobile app, or at any of their ticket offices located in major cities across the region.

The main hub for Air Côte d’Ivoire is Félix Houphouët-Boigny International Airport in Abidjan, which serves as the central point for both domestic and international flights.

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