Air Canada Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Canada is the largest airline in Canada and the national flag carrier. Founded in 1937, it is known for offering a wide range of services, including domestic and international flights, and is one of the founding members of the Star Alliance. Air Canada is committed to providing quality service and connecting Canada with the world through an extensive route network.

Air Canada operates flights to over 200 destinations across six continents, serving more than 50 million passengers annually. It offers a variety of travel classes, including Economy, Premium Economy, Business Class, and Air Canada Signature Class (First Class on international routes). With a focus on innovation, sustainability, and customer experience, Air Canada has positioned itself as a major player in the global aviation industry.

Logo

Air-canada-airlines-logo

Headquarters

Air Canada is headquartered in Montreal, Quebec, Canada.

Address: Air Canada
7373 Côte-Vertu Blvd West
Saint-Laurent, Quebec
H4S 1Z3, Canada

Customer Support and Contact Details

Air Canada provides several customer support options, including phone support, live chat, and social media channels.

Customer Support Contact Details:

1-888-247-2262 Toll Free for Canada and the U.S.

For International 1 514 393-3333

Air Canada places a high priority on customer satisfaction, offering multiple channels for support. Passengers can contact the airline’s customer service team via phone, email, or social media. The airline’s website also features a comprehensive FAQ section that addresses common inquiries and issues. Feedback and complaints can be submitted online or directly to the customer service team, ensuring that passenger concerns are promptly addressed.

Reservations Phone Number

Air Canada offers multiple ways to book flights and manage travel plans: 1-888-247-2262

  • Online Booking: Available through the official website (www.aircanada.com), where passengers can book flights, manage reservations, check in, and access boarding passes.
  • Mobile App: The Air Canada mobile app allows passengers to book flights, manage bookings, check flight status, and access in-flight entertainment.
  • Phone Support: Bookings and customer inquiries can be handled through Air Canada’s 24/7 customer service hotline.
  • Travel Agents: Air Canada flights are also available through accredited travel agencies.

International Support Phone Number

As one of the largest international airlines in the world, Air Canada operates flights to over 60 international destinations across six continents. The airline offers multilingual support for its international passengers, including country-specific contact numbers and in-flight services tailored to the needs of international travelers.

  • Algeria:  1-514-393-3333
  • Antigua 1-800-204-0342
  • Argentina 00 800 6699 2222
  • Aruba 1-800-744-2472
  • Australia 0011 800 6699 2222
  • Austria 00 800 669 92222
  • Bahamas 1-888-247-2262
  • Bahrain + 1-514-393-3333
  • Barbados 1-800-204-0342
  • Belgium  00 800 669 92222
  • Belize 18000131477
  • Bermuda 1-888-247-2262
  • Bolivia 1-514-393-3333
  • Bosnia-Herzegovina 1-514-393-3333
  • Botswana + 1-514-393-3333
  • Brazil  0 800 550 0099
  • Bulgaria 00 800 66 99 2222
  • Canada 1-888-247-2262
  • Cayman-Islands 1-514-369-0113
  • Chile 1 23 0020 3171
  • China-Beijing 400 1122 776
  • China-Shanghai 400 1122 776
  • Colombia 01 800 519 1523
  • Costa-Rica 00 800 6699 2222
  • Croatia 0 800 223 043
  • Cuba 537-8363226
  • Curacao 888-247-2262
  • Cyprus  80077201
  • Czech-Republic +420 800 022 915
  • Denmark +45 80826807
  • Dominican-Republic 1 800 203 9683 and 809-959-0200
  • Ecuador 1-514-393-3333
  • Egypt  + 1-514-393-3333
  • Estonia 00 800 669 92222
  • Ethiopia + 1-514-393-3333
  • Finland 00 800 669 92222
  • France 00 800 669 92222
  • Germany 00 800 669 92222
  • Greece 00 800 1612 2040 038 and +30 800 848 1940
  • Grenada 1-800-300-0578
  • Guadeloupe 0590 21 12 77
  • Haiti 509-2810-5857
  • Hong-Kong 800906519
  • Hungary 00 800 669 92222
  • India + 0008000401885
  • Iceland 00 800 669 92222
  • Indonesia +62 21 295 33 366
  • Ireland +353 1 800 852 905
  • Israel 1800015019 and 972-3-607-2111
  • Italy +39.06.8351.4955
  • Jamaica 1-800-204-0342
  • Japan  0061 010-800-6699-2222
  • Jordan 0800 231 21
  • Kenya + 1-514-393-3333
  • Kuwait + 1-514-393-3333
  • Latvia 00 800 4017 5650
  • Lebanon +961 1 760544
  • Lesotho + 1-514-393-3333
  • Lithuania  00 800 669 92222
  • Luxemburg 00 800 669 92222
  • Macedonia 1-514-393-3333
  • Malaysia 60-3-2715-2053
  • Malta 39-06-6501-1462
  • Martinique 0590 21 12 77
  • Mexico 800 062 3696
  • Montenegro + 1-514-393-3333
  • Morocco 0 800 092303
  • Mozambique + 1-514-393-3333
  • Namibia + 1-514-393-3333
  • Netherlands 00 800 669 92222
  • New-Zealand 00 800 669 92222
  • Nigeria + 1-514-393-3333
  • Norway +45 80826807
  • Pakistan 92-21-356-77395
  • Panama 1-514-393-3333
  • Paraguay 1-514-393-3333
  • Peru 0800 70 013
  • Philippines  +(632) 7 117 9168
  • Poland 00 800 6699 2222
  • Portugal 00 800 6699 2222
  • Puerto-Rico 1 833 793 1894
  • Qatar 974-44484877
  • Romania 0 800 895 324
  • Russia 1-514-393-3333
  • Saudi-Arabia  800 844 1952 and 800 850 0465
  • Serbia + 1-514-393-3333
  • Singapore +65 800 852 8455 and + 1-514-393-3333
  • Slovakia +421 800 606 444 and + 1-514-393-3333
  • Slovenia + 1-514-393-3333
  • South-Africa 09 800 66 99 2222
  • South Korea- 0808 704 123
  • Spain 00 800 6699 2222
  • Sri-Lanka 94-11-547-4747
  • St-Kitts 1-800-300-2610
  • St-Lucia 1-800-300-0545
  • St-Maarten 52-55-9138-0280
  • St-Thomas 1-514-393-3333
  • Sudan 1-514-393-3333
  • Swaziland + 1-514-393-3333
  • Sweden +45 80826807
  • Switzerland 00 800 669 92222
  • Taiwan-China 080 909 9101
  • Tanzania + 1-514-393-3333
  • Thailand +662 632 6620 and +662 632 6621
  • Trinidad-Tobago 1-800-204-0342
  • Turkey +90 212 465 33 03
  • Turks-Caicos  1-514-369-0113
  • Uganda + 1-514-393-3333
  • Ukraine +49-69-27115-111
  • United-Arab-Emirates 971-4-2112-537
  • United-Kingdom 00 800 669 92222
  • United-States 1-888-247-2262
  • Uruguay 00 800 4017 0150
  • Venezuela 1-514-393-3333
  • Vietnam 84-28-6258-5611

Baggage Phone Number

Air Canada’s baggage policies vary depending on the fare class, route, and destination:

  • Checked Baggage:
    • Economy Class: Typically includes one checked bag up to 23 kg (50 lbs) on international routes.
    • Premium Economy: Two checked bags up to 23 kg each.
    • Business Class and Signature Class: Two checked bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage: 158 cm (62 inches) in total linear dimensions.
  • Carry-On Baggage:
    • One carry-on bag and one personal item (e.g., laptop, handbag) are allowed for free.
    • Maximum size for carry-on baggage: 55 x 40 x 23 cm (21.5 x 15.5 x 9 inches).
    • Maximum size for personal items: 33 x 16 x 43 cm (13 x 6 x 17 inches).
  • Excess Baggage: Additional fees apply for overweight, oversized, or extra checked baggage, depending on the route.
Air Canada Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval Quebec
H4Y 1C3
Canada
  • Toll Free 1-888-689-2247 - Toll free within North America, 24 hours a day, 7 days a week
  • Fax 1-800-237-3563 - Toll free within North America

Important Phone Number

Website Accessibility

  • 1-844-347-4268

Password Assistance

  • 1-866-689-8080 (toll free)
  • 1-902-367-8445

Gift Card Assistance

  • 1-855-281-1761

Codeshare Agreements with Partner Airlines

As a member of the Star Alliance, Air Canada has codeshare agreements with numerous international airlines, allowing passengers to connect to over 1,300 destinations worldwide. Key codeshare partners include:

  • Aegean Airlines
  • Aer Lingus
  • Air India
  • Air China
  • Air New Zealand
  • All Nippon Airways
  • Austrian Airlines
  • Asiana Airlines
  • Avianca
  • Avianca Brazil
  • Brussels Airlines
  • Cathay Pacific
  • Croatia Airlines
  • Central Mountain Air
  • EgyptAir
  • Etihad Airways
  • Ethiopian Airlines
  • Eurowings
  • EVA Air
  • Gol Transportes Aéreos
  • Jet Airways
  • Lufthansa
  • LOT Polish Airlines
  • Middle East Airlines
  • Scandinavian Airlines
  • South African Airways
  • Singapore Airlines
  • SriLankan Airlines
  • Swiss International Air Lines
  • Thai Airways
  • TAP Air Portugal
  • Turkish Airlines
  • United Airlines
  • Virgin Australia

Social Networks

Air Canada is active on social media, providing updates, customer engagement, and promotional content:

Website

https://www.aircanada.com/

Competitors

Air Canada competes with several major airlines both domestically and internationally, including:

  • WestJet: A key competitor in Canada’s domestic market.
  • United Airlines: Competes on transborder flights between Canada and the U.S.
  • Delta Air Lines: Competes on North American and transatlantic routes.
  • British Airways: A competitor on transatlantic routes between Canada and Europe.

Conclusion

Air Canada remains a key player in the global aviation industry, offering comprehensive domestic and international services with a strong focus on customer experience and sustainability. With a modern fleet, an extensive route network, and the Aeroplan frequent flyer program, Air Canada provides a well-rounded travel experience for both leisure and business travelers. As a member of the Star Alliance, the airline offers seamless connectivity to destinations across the world, ensuring passengers have access to a vast global network. Whether traveling domestically or internationally, Air Canada continues to uphold its reputation for providing quality service, innovation, and convenience.

FAQs

A: To avoid extra fees, pack a personal item that fits under the seat, pre-purchase any additional services you need, and use online or mobile check-in.
A: The Aeroplan loyalty program rewards frequent flyers with points that can be redeemed for flights, upgrades, and other travel-related purchases. Members earn points based on the distance flown and the fare class, with higher tiers offering additional benefits.
A: You can book a flight through the airline’s website, mobile app, or by contacting customer service. The online booking platform allows travelers to search for flights, compare prices, and manage reservations.
A: Air Canada allows one carry-on bag and one personal item. Checked baggage allowances vary based on the route and fare class. Fees apply for excess or oversized baggage.
A: Yes, Air Canada provides special assistance services for passengers with disabilities, elderly travelers, and those needing extra help. Passengers can request assistance during the booking process or by contacting customer service.
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