Air Burkina Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Burkina was established in 1967 under the name “Air Volta” and later rebranded to reflect the country’s change in name from Upper Volta to Burkina Faso. The airline’s early years were marked by challenges typical of a fledgling national carrier, including limited resources and the need to establish a reliable route network. Despite these challenges, Air Burkina gradually expanded its services, connecting Burkina Faso to key destinations across West Africa.

Throughout its history, Air Burkina has achieved several milestones, including the acquisition of modern aircraft and the expansion of its route network. In 2001, the airline underwent privatization, which led to significant investments in fleet modernization and service improvement. This period of transformation helped Air Burkina enhance its reputation as a reliable and customer-focused airline.

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Headquarters

Corporate Office:
29, Av. de la Nation
Immeuble Air Burkina
Secrétariat Direction Générale
01 BP 1459 Ouagadougou 01

Customer Service and Support: +226 25 49 23 43 and 46 /+226 61 29 38 04

Air Burkina places a strong emphasis on customer service, providing multiple channels for passengers to reach the airline’s support team. Whether through phone, email, or social media, passengers can contact Air Burkina for assistance with bookings, inquiries, and any issues they may encounter.

The airline is known for its responsive and helpful customer service, with staff members trained to handle a variety of situations and ensure passenger satisfaction. Additionally, Air Burkina’s website features a comprehensive FAQ section, offering solutions to common questions and concerns.

OUAGADOUGOU – Burkina Faso

Siège Air Burkina: +226 25 49 23 25

Agence de Vente Baobab Sise avenue Dimdolobsom: +226 25 49 23 03

Agence Aéroport de Ouagadougou: +226 25 49 23 07 and +226 70 42 35 29

Fidélisation ‘CELESTARS et Service Après-Vente: +226 25 49 23 97

Fret Air Burkina Cargo/zone aéroportuaire: +226 25 30 58 69

Abidjan

Représentation en Côte d’Ivoire: +225 27 20 32 89 19 / 27 20 32 20 65

Agence Aéroport Félix Houphouët Boigny : +225 27 21 58 72 22

Accra: +233 302 768 892 / 302 768 894

Bamako (+223) 20 21 01 78 / 20 21 07 74

Bobo-Dioulasso: 00226 20 97 13 48

Cotonou +229 21 31 68 28 / 21 30 98 65

Dakar + 00221 33 822 22 25

Lome 00228 22 20 18 44

Niamey 00227 20 73 90 55

Passengers flying with Air Burkina can expect a comfortable and enjoyable in-flight experience, whether in Economy or Business Class. The airline offers a range of services and amenities designed to meet the needs of its passengers.

Economy Class: Passengers in Economy Class enjoy comfortable seating with ample legroom, complimentary beverages, and light snacks. The cabin is designed to provide a relaxing environment, ensuring a pleasant journey for all passengers.
Business Class: Business Class passengers benefit from additional comfort and exclusive services, including priority boarding, access to airport lounges, and a more extensive menu featuring a selection of meals and beverages. The Business Class cabin offers spacious seating with extra legroom and enhanced privacy.

Air Burkina focuses on providing a straightforward and enjoyable in-flight experience, with attentive cabin crew members who are dedicated to ensuring passenger comfort and safety.

Loyalty Program

Air Burkina offers a loyalty program designed to reward frequent flyers with a range of benefits and perks. Members of the program earn points for every flight they take with Air Burkina, which can be redeemed for free flights, upgrades, and other rewards. The loyalty program is designed to offer value to both leisure and business travelers, with opportunities to earn points through various activities and purchases.

Joining the loyalty program is easy, and members can start earning points from their very first flight. To maximize their rewards, frequent flyers can take advantage of special promotions and bonus point offers available throughout the year.

Cargo

Air Burkina operates Air Burkina Cargo, offering air freight services for both domestic and international shipments. The airline handles a range of cargo, including perishables, pharmaceuticals, and general goods.

Destinations and Routes

Air Burkina serves a variety of destinations across West and Central Africa, connecting Burkina Faso to major cities in the region. The airline’s primary hub is Ouagadougou International Airport, from where it operates flights to destinations such as Abidjan (Ivory Coast), Accra (Ghana), Bamako (Mali), and Lomé (Togo). These routes are essential for both business and leisure travelers, providing convenient access to important economic and cultural centers in the region.

In addition to its regional routes, Air Burkina has plans to expand its network to include more international destinations, further enhancing its connectivity and offering passengers greater travel options.

Burkina Faso
Ouagadougou – Ouagadougou Airport
Bobo-Dioulasso – Bobo Dioulasso Airport

Benin
Cotonou – Cadjehoun Airport

Ghana
Accra – Kotoka International Airport

Ivory Coast
Abidjan – Port Bouet Airport

Niger
Niamey – Diori Hamani International Airport

Mali
Bamako – Senou International Airport

Senegal
Dakar – Blaise Diagne International Airport

Togo
Lomé – Lomé-Tokoin Airport

Reservations Phone Number

Booking and Reservation Process

Booking a flight with Air Burkina is a simple and convenient process, with multiple options available to passengers. The airline’s official website offers an easy-to-use booking platform where passengers can search for flights, compare prices, and complete their reservations. Additionally, Air Burkina’s mobile app provides convenient features such as mobile check-in, flight status updates, and easy access to booking information.

To secure the best deals, passengers are encouraged to book their flights in advance and take advantage of any promotions or special offers. Air Burkina also offers flexible booking options, allowing passengers to make changes to their reservations with minimal hassle.

International Support Phone Number

Air Burkina operates flights to several West African countries and offers international services to select European destinations. The airline provides multilingual customer service to accommodate passengers from various regions.

Baggage Phone Number

Air Burkina’s baggage policies vary depending on the route and class of service:

Checked Baggage:
- Economy Class: One checked bag up to 23 kg (50 lbs).
- Business Class: Two checked bags up to 32 kg (70 lbs) each.
- Maximum size for checked baggage: 158 cm (total linear dimensions).
Carry-On Baggage:
- Economy Class: One carry-on bag up to 10 kg (22 lbs) plus a personal item.
- Business Class: One carry-on bag up to 12 kg (26 lbs) plus a personal item.
- Maximum size for carry-on baggage: 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 inches).
Excess Baggage: Fees apply for additional, oversized, or overweight baggage, and these can be paid online or at the airport.

Codeshare Agreements with Partner Airlines

Partnerships and Alliances

Air Burkina has established strategic partnerships with other airlines and aviation organizations to enhance its services and expand its reach. These partnerships enable Air Burkina to offer code-sharing agreements, providing passengers with access to a wider range of destinations and seamless travel experiences.

Through its partnerships, Air Burkina is able to offer passengers additional benefits, such as access to partner airline lounges, coordinated schedules, and streamlined baggage handling. These alliances are a key part of the airline’s strategy to remain competitive in the regional aviation market.

Social Networks

Air Burkina is active on social media, providing updates, promotions, and customer engagement:

Facebook: Air Burkina Facebook
Twitter: Air Burkina Twitter

Website

air-burkina.com

Competitors

ir Burkina competes with several regional and international airlines:

Air Côte d'Ivoire: Competes on regional routes in West Africa.
Asky Airlines: A key competitor on routes within West Africa and to Europe.
Air France: Competes on international routes to Europe.

Conclusion

Air Burkina Airlines is a key player in the West African aviation industry, offering reliable and efficient air travel services to passengers across the region. With a focus on safety, customer service, and sustainability, Air Burkina continues to build on its legacy as Burkina Faso’s national carrier. As the airline looks to the future, it remains committed to providing passengers with a safe, comfortable, and enjoyable travel experience.

FAQs

Air Burkina’s primary hub is Ouagadougou International Airport.

Passengers can join Air Burkina’s loyalty program through the airline’s official website, where they can sign up and start earning points on their flights.

Air Burkina focuses on using fuel-efficient aircraft, exploring sustainable aviation fuels, and supporting environmental conservation projects in Burkina Faso.

You can reach Air Burkina’s customer support via phone, email, or social media, or visit their website for more information.

Air Burkina serves domestic and regional destinations, including major cities in West and Central Africa such as Abidjan, Accra, Bamako, and Lomé.

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