Air Botswana Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Botswana was established in 1972 as a government-owned airline, tasked with providing domestic and regional air services. The airline’s inaugural flight marked the beginning of a journey that would see it become the backbone of Botswana’s air transportation network. Throughout its history, Air Botswana has played a key role in connecting remote areas of the country, supporting the growth of tourism, and facilitating business travel.

Over the years, Air Botswana has faced numerous challenges, including financial difficulties and competition from regional carriers. Despite these challenges, the airline has continued to evolve, modernizing its fleet and improving its services to meet the needs of its passengers. Significant milestones include the introduction of modern turboprop aircraft and the expansion of its route network to include more regional destinations.

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Headquarters

Headquarters located in Gaborone
Tel: +267 3688400 +267 3952812

Customer Service and Support: +267 3680900

Air Botswana places a strong emphasis on customer service, providing multiple channels for passengers to reach the airline’s support team. Whether through phone, email, or social media, passengers can contact Air Botswana for assistance with bookings, inquiries, and any issues they may encounter.

The airline is known for its responsive and helpful customer service, with staff members trained to handle a variety of situations and ensure passenger satisfaction. Additionally, Air Botswana’s website features a comprehensive FAQ section, offering solutions to common questions and concerns

Francistown +267 2412393

Kasane +267 6250 228

Gaborone +267 3680900

Maun +267 6860 391

Johannesburg +2711 289 8090

Air Botswana offers a range of services aimed at making travel comfortable for its passengers:

Scheduled Passenger Flights: Domestic flights across Botswana and international flights to key Southern African destinations.
In-Flight Meals: Complimentary snacks and beverages are provided on most flights, with upgraded meal options available for Business Class passengers.
Seat Selection: Passengers can select preferred seats during the booking process.
Special Assistance: Air Botswana provides assistance for passengers with reduced mobility and other special needs, including wheelchairs and special dietary accommodations.

All Features

Air Botswana focuses on providing efficient and customer-friendly services:

In-Flight Entertainment: Limited in-flight entertainment is available on regional flights, but options may vary by aircraft.
Mobile Check-In: Passengers can check-in online via the airline’s website to avoid queues at the airport.
Priority Services: Business Class passengers and frequent flyers enjoy priority check-in and boarding.
Comfort Kit: Available for Business Class passengers on longer flights.

Cargo

Air Botswana operates Air Botswana Cargo, offering air freight services within Botswana and to international destinations in Southern Africa. The cargo service supports the transportation of general goods, perishables, and time-sensitive shipments.

Frequent Flyer Program

Air Botswana does not currently operate a dedicated frequent flyer program but offers special discounts and benefits for loyal customers through seasonal promotions.

Destinations and Routes

Air Botswana serves a range of destinations within Botswana and across the Southern African region. The airline’s primary hub is Sir Seretse Khama International Airport in Gaborone, from where it operates flights to key cities such as Francistown, Maun, and Kasane. These destinations are crucial for both business travel and tourism, with Maun being the gateway to the world-famous Okavango Delta.

In addition to domestic routes, Air Botswana offers regional flights to cities like Johannesburg in South Africa, Harare in Zimbabwe, and Lusaka in Zambia. These routes are strategically important, connecting Botswana with major economic centers in the region and providing passengers with convenient access to international destinations.

Botswana
Francistown – Francistown Airport
Gaborone – Sir Seretse Khama International Airport
Kasane – Kasane Airport
Maun – Maun Airport

South Africa
Johannesburg – OR Tambo International Airport
Cape Town – Cape Town International Airport

Reservations Phone Number

Booking and Reservation Process: +267 3680900

Booking a flight with Air Botswana is a simple process, with several options available to passengers. The airline’s official website offers a user-friendly booking platform where passengers can search for flights, compare prices, and complete their reservations. Additionally, Air Botswana’s mobile app provides convenient features such as mobile check-in, flight status updates, and easy access to booking information.

To secure the best deals, passengers are encouraged to book their flights in advance and take advantage of any promotions or special offers. Air Botswana also offers flexible booking options, allowing passengers to make changes to their reservations with minimal hassle.

International Support Phone Number

Air Botswana provides international services to select destinations in Southern Africa, including South Africa, Zimbabwe, and Zambia. Multilingual support is available for international passengers to ensure smooth communication and service.

Baggage Phone Number

Air Botswana’s baggage policy depends on the route and class of service:

Lost Baggage: +267 3688 506

Checked Baggage:
- Economy Class: One checked bag up to 23 kg (50 lbs).
- Business Class: Two checked bags up to 32 kg (70 lbs) each.
- Maximum size for checked baggage: 158 cm (total linear dimensions).
Carry-On Baggage:
- Economy Class: One carry-on bag up to 7 kg (15 lbs) plus a personal item.
- Business Class: One carry-on bag up to 12 kg (26 lbs) plus a personal item.
- Maximum size for carry-on baggage: 56 x 36 x 23 cm (22 x 14 x 9 inches).
Excess Baggage: Fees apply for additional, oversized, or overweight baggage, with rates depending on the route.

Important Phone Number

Lost Baggage: +267 3688 506
Purchasing and Supplies: +267 3688 529/538
Sales & Reservations: +267 3680 900
Sales Email Addresses: sales@airbotswana.co.bw / airbotswana@apg-sa.co.za
Online Booking: +267 310 5476
Alternatively send an email to e-booking@airbotswana.co.bw
Customer Relations: +267 3688 427
Creditor Enquiries: +267 3688 415/451
Debtor Enquiries: +267 3688 525/403/408/411
Cargo: +267 3688 543/551
Operations: +267 3688 528
Engineering: +267 3688 557
GM’s office: +267 3688443
Marketing: +267 3688 419/420/426

Codeshare Agreements with Partner Airlines

Partnerships and Alliances

Air Botswana has established strategic partnerships with other airlines and aviation organizations to enhance its services and expand its reach. These partnerships enable Air Botswana to offer code-sharing agreements, providing passengers with access to a wider range of destinations and seamless travel experiences.

Through its partnerships, Air Botswana is able to offer passengers additional benefits, such as access to partner airline lounges, coordinated schedules, and streamlined baggage handling. These alliances are a key part of the airline’s strategy to remain competitive in the regional aviation market.

Air Botswana does not have formal codeshare agreements with other airlines but partners with local carriers to facilitate connections for passengers traveling within Southern Africa.

Social Networks

Air Botswana maintains a presence on social media, engaging with customers and providing updates:

Facebook: Air Botswana Facebook
Twitter: Air Botswana Twitter

Website

airbotswana.co.bw

Competitors

Air Botswana faces competition from other regional carriers and international airlines on select routes:

South African Airways: Competes on routes between Botswana and South Africa.
Fastjet: A regional low-cost carrier serving Southern Africa.
Ethiopian Airlines: Competes on international routes to Southern Africa.

Conclusion

Air Botswana Airlines is a key player in the Southern African aviation industry, offering reliable and efficient air travel services to passengers across the region. With a focus on safety, customer service, and sustainability, Air Botswana continues to build on its legacy as Botswana’s national carrier. As the airline looks to the future, it remains committed to providing passengers with a safe, comfortable, and enjoyable travel experience.

FAQs

Air Botswana’s primary hub is Sir Seretse Khama International Airport in Gaborone.

Points can be earned by flying with Air Botswana, and through various promotions and partner activities.

Air Botswana focuses on using fuel-efficient aircraft and exploring sustainable aviation fuels, along with supporting environmental conservation projects.

You can reach Air Botswana’s customer support via phone, email, or social media, or visit their website for more information.

Air Botswana serves both domestic and regional destinations, including cities in Botswana, South Africa, Zimbabwe, and Zambia.

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