Air Arabia Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Founded in 2003, Air Arabia was established with a mission to provide affordable air travel to the masses. The airline commenced operations in October 2003, with its inaugural flight from Sharjah to Bahrain. Over the years, Air Arabia has achieved significant milestones, including rapid fleet expansion, the launch of new routes, and the establishment of additional hubs in Morocco and Egypt. The airline’s growth and success have been marked by numerous awards and recognitions, reflecting its dedication to excellence.

Air Arabia Airlines, a leading low-cost carrier based in the United Arab Emirates, has revolutionized air travel in the Middle East and beyond. Known for its affordability and efficiency, Air Arabia offers a wide range of destinations, connecting travelers to key cities across the globe. The airline’s commitment to quality service and innovation has earned it a prominent place in the aviation industry.

Logo

Headquarters

Air Arabia (UAE)

Sharjah Freight Center (Cargo),
near Sharjah International Airport
P.O. Box 132 Sharjah, United Arab Emirates
Email: contactus (at) airarabia.com

Air Arabia (Maroc)

Aéroport Mohamed V, Aérogare Arivée
20153 Ain Chock, Hay Hassani PO BOX 95.
Casablanca, Morocco
Email: contactus (at) airarabia.com

Air Arabia (Egypt)

Air Arabia (Egypt) Head Quarters
King Marriot P.O. Box 34 Alexandria, Egypt
Email: contactus (at) airarabia.com

Air Arabia places a high priority on customer satisfaction, offering multiple channels for support. Passengers can contact the airline’s customer service team via phone, email, or social media. The airline’s website also features a comprehensive FAQ section that addresses common inquiries and issues. Feedback and complaints can be submitted online or directly to the customer service team, ensuring that passenger concerns are promptly addressed.

United Arab Emirates Sharjah (06) 5580000
United Kingdom London 0906 711 0009
Armenia Yerevan +374 (60) 656666
Austria Vienna 0900158801
Azerbaijan Baku (012) 497 54 00
Bangladesh Chittagong (031) 1713482193 Dhaka (02) 1730037750
Belgium Brussels 0900 88010
Czech Republic Prague 00420 233 312 618
Egypt 16278
Egypt Mansoura +20502200828/ +20502200836
France Paris & Pau 0890002353
France Toulouse 0890002353
Georgia Sarajevo 033-295-446 (447)
Georgia Tbilisi (032) 2400040
Germany Frankfurt +49 01806 40 40 40
India (022) 71004777
Iran Lar +98 (71) 5226 8575 Mashhad +98 513 845 96 20-22 Shiraz +98 (71) 3230 5557
Iran Tehran +98 (21) 8888 0000 Baghdad (01) 7725461180 Basra (040) 7725461179
Erbil (066) 7509652527 / (066) 7509652725
Najaf (033) 7819288884 / (033) 7819288885
Italy 895 895 3311
Jordan Amman (06) 4602222
Almaty + 7 727 317 31 11
Kenya Nairobi +254 706 757 149 / +254 736 244 905
Bahrain 1330 0555
Kuwait 22254071
Lebanon Beirut (01)420942
Morocco Casablanca 080 2000 803
Nepal Kathmandu (01) 4434925/ (01) 4430456
Netherlands Amsterdam 0900 779 7790
Qatarn Doha (044) 07 3434
Russia Moscow +7 495 9375925
Saudi Arabia 920011969
Somaliland Hargeisa 063 33 33 253/4
Spain Madrid 807 299 517
Sri Lanka Colombo (011) 5777999
Sudan Khartoum 00249 183 746768 / 69
Oman Muscat 24656463 Salalah 23294608
Turkey Istanbul (0212) 2415184
Ukraine Kiev (044) 4906500

Air Arabia offers a range of services to cater to the needs of its passengers, including:

Scheduled Passenger Flights: Air Arabia operates short- and medium-haul flights across Europe, Asia, Africa, and the Middle East.
Onboard Meals: Available for purchase, offering a variety of hot meals, snacks, and beverages.
Optional Seat Selection: Passengers can choose their seats during the booking process for an additional fee.
Online Check-In: Available 12 hours to 24 hours before departure, depending on the airport.
Group Bookings: Special fares and services for group bookings, including dedicated customer support.

All Features

Air Arabia’s business model focuses on providing affordable travel options with a range of additional features available for purchase:

Pay-Per-Service Model: Allows passengers to pay only for the services they require, such as meals, seat selection, and baggage.
Flexible Fare Options: Passengers can choose from different fare types, offering varying levels of flexibility for changes and cancellations.
In-Flight Entertainment: Digital entertainment devices and e-magazines are available for purchase on board.
Rewards Program: Air Arabia offers the Airewards program, allowing frequent flyers to earn points for travel and purchases.

Cargo

Air Arabia provides air cargo services through Air Arabia Cargo, offering reliable transportation solutions for goods. The airline specializes in transporting general cargo, perishables, and small shipments across its network.

Frequent Flyer Program

Air Arabia’s loyalty program, Airewards, allows members to earn points for every dirham spent on flights, baggage, meals, and other services. Points can be redeemed for free flights, seat upgrades, and other rewards.

Membership Benefits: No blackout dates, no minimum spend requirements, and flexible rewards based on the amount spent.

Air Arabia’s extensive route network covers over 170 destinations across the Middle East, North Africa, Asia, and Europe. The airline operates from its primary hub in Sharjah, with additional hubs in Casablanca and Alexandria. Key destinations include major cities such as Istanbul, Mumbai, London, and Kuala Lumpur, among others. Air Arabia’s strategic route planning ensures convenient and direct connections, making it a preferred choice for both leisure and business travelers.

Reservations Phone Number

Booking a flight with Air Arabia is easy and convenient. Passengers can book flights through the airline's website, mobile app, or by contacting the call center. The online booking platform allows travelers to search for flights, compare fares, and manage reservations. Air Arabia frequently offers special deals and vacation packages, providing travelers with affordable options for their journeys. The mobile app also enables passengers to check-in, select seats, and receive real-time flight updates.

International Support Phone Number

Air Arabia operates a vast international network, serving destinations in Europe, Asia, Africa, and the Middle East. Multilingual customer support is available, and passengers can contact the airline through regional offices or the website for international assistance.

United Arab Emirates Sharjah (06) 5580000
United Kingdom London 0906 711 0009
Armenia Yerevan +374 (60) 656666
Austria Vienna 0900158801
Azerbaijan Baku (012) 497 54 00
Bangladesh Chittagong (031) 1713482193 Dhaka (02) 1730037750
Belgium Brussels 0900 88010
Czech Republic Prague 00420 233 312 618
Egypt 16278
Egypt Mansoura +20502200828/ +20502200836
France Paris & Pau 0890002353
France Toulouse 0890002353
Georgia Sarajevo 033-295-446 (447)
Georgia Tbilisi (032) 2400040
Germany Frankfurt +49 01806 40 40 40
India (022) 71004777
Iran Lar +98 (71) 5226 8575 Mashhad +98 513 845 96 20-22 Shiraz +98 (71) 3230 5557
Iran Tehran +98 (21) 8888 0000 Baghdad (01) 7725461180 Basra (040) 7725461179
Erbil (066) 7509652527 / (066) 7509652725
Najaf (033) 7819288884 / (033) 7819288885
Italy 895 895 3311
Jordan Amman (06) 4602222
Almaty + 7 727 317 31 11
Kenya Nairobi +254 706 757 149 / +254 736 244 905
Bahrain 1330 0555
Kuwait 22254071
Lebanon Beirut (01)420942
Morocco Casablanca 080 2000 803
Nepal Kathmandu (01) 4434925/ (01) 4430456
Netherlands Amsterdam 0900 779 7790
Qatarn Doha (044) 07 3434
Russia Moscow +7 495 9375925
Saudi Arabia 920011969
Somaliland Hargeisa 063 33 33 253/4
Spain Madrid 807 299 517
Sri Lanka Colombo (011) 5777999
Sudan Khartoum 00249 183 746768 / 69
Oman Muscat 24656463 Salalah 23294608
Turkey Istanbul (0212) 2415184
Ukraine Kiev (044) 4906500

Baggage Phone Number

Carry-On Baggage

Air Arabia allows passengers to carry one piece of hand baggage weighing up to 10 kg, along with a small personal item such as a handbag or laptop bag. The dimensions of the carry-on bag must not exceed 55 cm x 40 cm x 20 cm, ensuring it fits in the overhead compartments or under the seat.

Checked Baggage

Checked baggage allowances vary based on the fare type and destination. Passengers can pre-purchase baggage allowance during the booking process or add it later through the Manage Booking section on the website. Fees apply for excess baggage, and passengers are encouraged to pre-book to save on additional costs.

Handling of Special Items

Air Arabia accommodates the transportation of special items such as sports equipment, musical instruments, and medical devices. Passengers should notify the airline in advance to ensure proper handling and accommodations for these items. Additional fees may apply depending on the size and weight of the special items.

Codeshare Agreements with Partner Airlines

Air Arabia does not have extensive codeshare agreements like major full-service carriers, as it focuses on its own point-to-point low-cost model.

Social Networks

Air Arabia actively engages with its customers through various social media platforms, providing updates, promotions, and support:

Website

https://www.airarabia.com/

Competitors

As a low-cost carrier, Air Arabia competes with other budget airlines and regional full-service carriers, including:

Flydubai: A low-cost competitor operating within the Middle East and international markets.
Flynas: A low-cost carrier based in Saudi Arabia.
Middle East Airlines: A full-service carrier competing on certain Middle Eastern routes.
Pegasus Airlines: A low-cost Turkish competitor.

Conclusion

Air Arabia is a leading low-cost airline in the Middle East, offering affordable air travel to over 170 destinations across Europe, Asia, Africa, and the Middle East. With its flexible fare model, straightforward services, and focus on operational efficiency, Air Arabia has established itself as a popular choice for budget-conscious travelers.

FAQs

A: To avoid extra fees, pack a personal item that fits under the seat, pre-purchase any additional services you need, and use online or mobile check-in.

A: The Air Rewards loyalty program rewards frequent flyers with points that can be redeemed for flights, upgrades, and other travel-related purchases. Members earn points based on the distance flown and the fare class, with higher tiers offering additional benefits.

A: You can book a flight through the airline’s website, mobile app, or by contacting customer service. The online booking platform allows travelers to search for flights, compare prices, and manage reservations.

A: Air Arabia allows one carry-on bag and one personal item. Checked baggage allowances vary based on the route and fare class. Fees apply for excess or oversized baggage.

A: Yes, Air Arabia provides special assistance services for passengers with disabilities, elderly travelers, and those needing extra help. Passengers can request assistance during the booking process or by contacting customer service.

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