AeroMexico Airlines Customer Service Phone Numbers, Headquarters, Features and Services

AeroMexico is Mexico’s largest airline and the country’s flag carrier, offering domestic and international flights. Founded in 1934, the airline has a strong presence in Latin America, North America, and other global markets, providing reliable and comfortable air travel services. Known for its long-standing reputation in the industry, AeroMexico is a founding member of the SkyTeam global airline alliance and is recognized for its premium services and modern fleet.

Introduction

AeroMexico serves as a key player in connecting Mexico with the rest of the world, offering flights to more than 90 destinations across the Americas, Europe, and Asia. The airline caters to both business and leisure travelers, offering a range of services from economy class to premium experiences. AeroMexico emphasizes customer satisfaction, safety, and operational efficiency, continuously improving its services and expanding its network.

Logo

Aeromexico-airlines-logo

Headquarters

AeroMexico’s corporate headquarters are located in Mexico City, the capital of Mexico.

Head Office
Aerovias de Mexico SA de CV
Paseo de la Reforma 445, Colonia Chuauhtemoc Mexico,
DF 06500 Mexico.

U.S. address:

3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

Customer Support and Contact Details

AeroMexico provides comprehensive customer support through multiple channels to assist with bookings, inquiries, and travel concerns.

  • US and Canada General number: 1-800-237-6639
  • US and Canada Agencies: 1-877-262-0455
  • US and Canada Groups: 1-800-800-9999

Mexico City and the Metropolitan Area: 51 33 40 00

Rest of the Mexican Republic: 0155-5133-4000 from landline and 55-5133-4000 from cellular

 

Reservations Phone Number

Booking and Support Details

AeroMexico offers various booking options for passengers:

  • Online Booking: Passengers can book flights, manage reservations, and check flight status via the official website (www.aeromexico.com).
  • Phone Booking: Customers can call AeroMexico’s reservations hotline for flight bookings, modifications, or cancellations.
  • Mobile App: The AeroMexico app allows travelers to book flights, access their boarding passes, and receive real-time updates.
  • Travel Agencies: Flights can also be booked through partnered travel agents.

Sales like ticket booking: Live Chat

Telephone: +52 (55) 5133 4000. Email

  • Argentina: 0800 888 2276
  • Belice: 00 1800 0162143

Facebook Messenger Chatbot  WhatsApp

International Support Phone Number

AeroMexico operates one of the most extensive international networks of any Latin American airline, with flights to destinations across North America, South America, Europe, and Asia. The airline provides customer support in multiple languages and offers toll-free numbers in several countries for easy access to assistance.

  • Travel Australia:  02 8644 1883 or 1300 659 021
  • Brazil: 0800 891 7512
  • Chile: 800 392 674
  • China: 86 21 6466 8099
  • Colombia: 01 800 952 0533
  • Costa Rica: 0 800 052 1447
  • Ecuador: 1 800 000 227
  • El Salvador: 800 61 05
  • France: 0800 916 754
  • Guatemala: 1 800 835 0269
  • Honduras: 800 2791 9025
  • Japan: (81) 3 5293 5945
  • Nicaragua: 001 800 2260294
  • Netherlands: 0800 0224008
  • Panama: 800 052 1373
  • Peru: 0 800 767 50
  • Rep. Dominicana: 1 888 7600 141
  • Rep. of Ireland: 1800 855 474
  • Spain: 900 995 282
  • South Corea: 82 2 754 6336
  • United Kingdom: 0800 9775 533
  • Venezuela: 800 162 7351

Baggage Phone Number

AeroMexico’s baggage policies vary by route, fare class, and destination. Below are general guidelines:

  • Checked Baggage:
    • Domestic Flights: Economy passengers typically receive one checked bag up to 25 kg (55 lbs), while Premier Class passengers may have two checked bags up to 30 kg (66 lbs).
    • International Flights: Most international passengers in economy can check one or two bags up to 23 kg (50 lbs) each, depending on the destination, while Premier Class passengers can check two bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage is 158 linear cm (62 inches).
  • Carry-On Baggage: Passengers are allowed one carry-on bag plus a personal item.
    • Carry-on weight: 10 kg (22 lbs) in Economy and 18 kg (40 lbs) in Premier Class.
    • Maximum dimensions: 55 x 40 x 25 cm (21.6 x 15.7 x 9.8 inches).
  • Excess Baggage: Additional fees apply for overweight, oversized, or extra baggage, depending on the fare class and route.

Important Phone Number

Club Premier: +52 55 1519 4040

Great Plan:  800 088 6651

Loyalty Program: Club Premier

AirMexico's loyalty program, Club Premier, rewards frequent flyers with miles that can be redeemed for flights, upgrades, and other benefits. Members earn miles for every flight, which can be used to access exclusive perks such as priority boarding, additional baggage allowance, and access to premium lounges. The program also offers various membership tiers, each with its own set of benefits, making it a valuable asset for frequent travelers.

Codeshare Agreements with Partner Airlines

As a founding member of the SkyTeam global airline alliance, AeroMexico has codeshare agreements with several international airlines, allowing passengers to book seamless travel across multiple carriers. Key codeshare partners include:

  • Aerolineas Argentinas
  • Air France
  • Air Europa
  • Avianca Brazil
  • Avianca
  • Czech Airlines
  • Copa Airlines
  • Delta Air Lines
  • Garuda Indonesia
  • Gol Transportes Aéreos
  • Jet Airways
  • Japan Airlines
  • Korean Air
  • KLM
  • LATAM Chile
  • WestJet

Social Networks

Social Connect: Twitter Instagram Facebook YouTube

Website

www.aeromexico.com

Competitors

AeroMexico faces competition from several other major carriers in both domestic and international markets:

  • Volaris: A low-cost Mexican airline offering domestic and international flights.
  • Interjet: Another Mexican airline focusing on affordable travel.
  • Delta Air Lines: AeroMexico’s main partner in North America, also a competitor on select routes.
  • United Airlines: Competes on key routes between the U.S. and Mexico.

Conclusion

AeroMexico stands as one of the leading airlines in Latin America, offering comprehensive services for both business and leisure travelers. With its modern fleet, expansive route network, and commitment to customer service, AeroMexico continues to connect Mexico with the rest of the world while offering a premium travel experience through its Premier Class and Club Premier loyalty program.

FAQs

Flights can be booked via the AeroMexico website, mobile app, or by calling the reservations hotline.
Baggage allowances vary based on fare class and route, with Economy passengers typically allowed one checked bag and Premier Class passengers two checked bags of up to 32 kg (70 lbs) each. Carry-on baggage limits are 10 kg (22 lbs) for Economy and 18 kg (40 lbs) for Premier Class passengers.
Yes, AeroMexico offers extensive international service to over 90 destinations across North America, Latin America, Europe, and Asia.
AeroMexico operates a modern fleet that includes the Boeing 787 Dreamliner for long-haul flights and Boeing 737-800 and 737 MAX 8 aircraft for regional and domestic routes.
AeroMexico’s headquarters is in Mexico City at Paseo de la Reforma 445, Cuauhtémoc, Ciudad de México.
Customer support can be reached by phone in Mexico at +52 (55) 5133-4000, in the U.S. at +1 800-237-6639, or through their website’s contact form.
Yes, AeroMexico Cargo provides services for general freight, live animals, pharmaceuticals, and perishable goods.
AeroMexico’s loyalty program is called Club Premier, where passengers can earn and redeem points for flights, upgrades, and other rewards.
AeroMexico’s main hub is Mexico City International Airport (MEX), with additional focus cities at Guadalajara International Airport (GDL), Monterrey International Airport (MTY), and Cancun International Airport (CUN).
Yes, AeroMexico is a member of the SkyTeam Alliance and has codeshare agreements with major airlines like Delta Air Lines, Air France, KLM, and Korean Air.
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