Aeroflot Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Aeroflot Airlines is the flag carrier and largest airline of Russia. Founded in 1923, it is one of the oldest airlines in the world and has grown to become one of the most recognized carriers in Eastern Europe. Aeroflot is a member of the SkyTeam alliance, offering a wide range of domestic and international flights across Europe, Asia, the Americas, and other global destinations. Known for its modernization efforts in the early 2000s, Aeroflot has invested heavily in improving its fleet and customer service.

Aeroflot operates as Russia’s national airline and a major player in the international aviation market. The airline focuses on providing efficient, reliable service with a blend of Russian hospitality. Aeroflot has undergone significant changes since its Soviet-era origins, transforming into a modern airline with a diverse international route network and a competitive fleet. It offers Economy, Comfort, and Business class options to cater to different passenger needs.

Logo

Aeroflot Airlines logo

Headquarters

1 Arbat St., Moscow, 119019.

United States Office:
6033 West Century Boulevard,
Suite 760, Los Angeles,
CA 90045, USA

Aeroflot provides customer support through various channels, including phone, email, and online support platforms. Passengers can reach customer service for inquiries related to bookings, baggage, and general assistance.

Customer Support Services: +7 (495) 223-55-55

For passengers who prefer personal assistance, Aeroflot’s customer support team is available to help with booking and other inquiries. The airline’s support staff are known for their professionalism and dedication to ensuring a positive experience for all travelers.

Russia: 8-800-444-55-55

 

Reservations Phone Number

Booking and Support Details

Aeroflot offers multiple options for passengers to book flights and access customer support: +7 (495) 223-5555 / 8-800-444-5555

  • Online Booking: Available through the official Aeroflot website (www.aeroflot.ru), allowing passengers to book flights, manage reservations, and check-in.
  • Mobile App: Aeroflot’s mobile app enables users to book flights, check flight status, and manage reservations.
  • Phone Support: Customers can contact the reservations hotline for assistance with bookings.
  • Travel Agents: Tickets can be booked through authorized travel agents globally.

Aeroflot Airlines strives to make the booking and reservation process as convenient as possible for its passengers. Whether you prefer to book online, via mobile, or through customer support, Aeroflot offers a range of options to suit your needs.

International Support Phone Number

Aeroflot serves an extensive international network, flying to destinations across Europe, Asia, the Americas, and beyond. The airline provides multilingual support for international passengers and has service centers across key global destinations.

Baggage Phone Number

Baggage Policies

Aeroflot Airlines has clear and comprehensive baggage policies designed to make travel as hassle-free as possible.

Carry-On Allowances

Passengers are allowed to bring one carry-on bag and one personal item on board. The airline’s carry-on policy is generous, providing ample space for travelers to bring their essentials without additional fees.

Baggage tracing: +7 (495) 544-3325 and +7 (495) 664-1499

Baggage loss: +7 (499) 500-6964

Checked Baggage Rules

Aeroflot’s checked baggage policy varies depending on the cabin class and route. Generally, Business Class passengers enjoy higher baggage allowances, while Economy and Comfort Class passengers are allotted standard baggage limits. It’s advisable to check the airline’s website for specific details on baggage allowances and fees.

Aeroflot’s baggage policy varies depending on the route and class of service:

  • Checked Baggage:
    • Economy Class: One checked bag up to 23 kg (50 lbs).
    • Comfort Class: Two checked bags up to 23 kg each.
    • Business Class: Two checked bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage: 158 cm (total linear dimensions).
  • Carry-On Baggage:
    • Economy Class: One carry-on bag up to 10 kg (22 lbs).
    • Comfort and Business Class: Two carry-on bags, with a combined weight of up to 15 kg (33 lbs).
    • Maximum size for carry-on baggage: 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 inches).
  • Excess Baggage: Fees apply for additional, oversized, or overweight baggage, with charges varying based on the destination.

Important Phone Number

Aeroflot Bonus loyalty programme: +7 (495) 223-5555 and 8-800-444-5555

Codeshare Agreements with Partner Airlines

Aeroflot is a member of the SkyTeam Alliance, allowing passengers to book seamless travel across multiple carriers. Key codeshare partners include:

  • Aerolíneas Argentinas
  • Adria Airways
  • Air France
  • Air Europa
  • Air Malta
  • Air Serbia
  • airBaltic
  • Aurora
  • Alitalia
  • Bulgaria Air
  • Bangkok Airways
  • China Southern Airlines
  • China Eastern Airlines
  • Czech Airlines
  • Delta Air Lines
  • Finnair
  • Garuda Indonesia
  • Icelandair
  • KLM
  • Kenya Airways
  • Korean Air
  • LOT Polish Airlines
  • MIAT Mongolian Airlines
  • Royal Air Maroc
  • Saudia
  • S7 Airlines
  • TAROM

Social Networks

Aeroflot is active on social media, where it provides updates, promotions, and engages with customers:

Website

www.aeroflot.ru

Competitors

Aeroflot competes with several other global and regional carriers, particularly on routes within Europe and Asia. Key competitors include:

  • Turkish Airlines: Competing on routes to Europe, Asia, and the Middle East.
  • Finnair: Competes on routes between Europe and Asia.
  • Emirates: A competitor on long-haul international routes to Asia and the Americas.

Conclusion

Aeroflot Airlines has established itself as a prominent player in the global aviation industry, combining a rich history with a forward-thinking approach to air travel. The airline’s modern fleet, extensive route network, and commitment to customer service make it a preferred choice for travelers around the world. With a strong focus on sustainability and social responsibility, Aeroflot continues to lead by example, ensuring that its operations benefit both passengers and the broader community.

FAQs

Aeroflot Airlines is known for its rich history, modern fleet, and extensive global route network. The airline is also recognized for its commitment to safety, customer service, and sustainability initiatives.
You can book a flight with Aeroflot Airlines through their official website or mobile app. Additionally, you can contact their customer support for assistance with booking or visit an authorized travel agency.
Aeroflot offers a wide range of in-flight entertainment options, including movies, TV shows, music, and games. These options are available across all cabin classes, ensuring that passengers can enjoy their flight experience.
Aeroflot’s baggage policies vary depending on the cabin class and route. Passengers are allowed one carry-on bag and one personal item, with specific allowances for checked baggage. It is advisable to check the airline’s website for detailed information on baggage policies.
Aeroflot contributes to sustainability through fleet modernization, carbon offsetting programs, and social responsibility initiatives. The airline is committed to reducing its environmental impact and supporting community development projects.
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