Aer Lingus Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Aer Lingus is the national airline of Ireland, founded in 1936. Known for its affordable and high-quality service, Aer Lingus connects passengers to destinations across Europe, North America, and beyond. While originally a state-owned airline, Aer Lingus is now a member of the International Airlines Group (IAG), alongside airlines such as British Airways and Iberia. The airline has a reputation for providing a comfortable and friendly travel experience with a distinctly Irish touch.

Aer Lingus operates a hybrid model, offering low-cost options alongside premium services, making it accessible to a wide variety of travelers. The airline serves key destinations throughout Europe and North America, focusing on transatlantic routes from its hub in Dublin. Aer Lingus offers a range of travel classes, from economy to business, catering to leisure and business travelers alike.

Logo

aer-lingus-airlines-logo

Headquarters

Aer Lingus is headquartered in Dublin, Ireland, with its main hub at Dublin Airport (DUB).

Address: Aer Lingus
Head Office
Dublin Airport, Ireland

Customer Support and Contact Details

Aer Lingus offers customer support via multiple channels to assist passengers with bookings, inquiries, and other travel-related issues.

  • USA: (516) 622-4222
  • USA/Canada: (800) 474-7424
  • Ireland (01) 761 7834
  • United Kingdom: 0333 004 5000

Special Assistance Phone Numbers

  • Ireland: (01) 761 7839
  • United Kingdom: 0333 006 6921
  • Continental Europe: +353 1 761 7839
  • USA & Canada (516) 622-4228

Reservations Phone Number

Booking and Support Details

Aer Lingus provides several ways for passengers to book flights and receive support:

  • Online Booking: Passengers can book flights, manage their reservations, check flight status, and access boarding passes via the official website (www.aerlingus.com).
  • Mobile App: The Aer Lingus mobile app allows customers to book flights, check in, access boarding passes, and receive flight updates.
  • Phone Support: Passengers can also book flights or make inquiries through Aer Lingus’ customer service hotline.
  • Travel Agents: Aer Lingus flights can also be booked through accredited travel agencies worldwide.
  • Ireland (01) 761 7834
  • United Kingdom: 0333 004 5000
  • Austria: +43 12 06 09 26 75
  • Belgium: +32 25 85 52 43
  • France: +33 18 69 95 728
  • Germany: +49 69 94 51 89 915
  • Italy: +39 06 89 38 65 02
  • Luxembourg: +35 23 42 08 09 055
  • Netherlands: +31 707 006 106
  • Portugal: +351 21 3665399
  • Spain: +34 918 362265
  • Spain: 900 031071
  • Switzerland: +41 44 52 46 766
  • USA: (516) 622-4222
  • USA/Canada: (800) 474-7424
  • Barbados: +1 516 622 4222
  • Australia: + 0061 2 8349 9876
  • Groups Bookings:
  • Ireland: (01) 761 7840
  • United Kingdom: 0333 004 5222
  • USA & Canada: (516) 622-4045 groupsdirect@aerlingus.com
  • Austria: +43 1 585 36 30 40 GroupsEI.Austria@aviareps.com
  • Belgium (and Luxembourg): +32 2 7120 499 aerlingusGroups.bru@aviareps.com
  • France: +33 1 53 43 79 10 and groupsfrance.aerlingus@aviareps.com
  • Germany: +49 89 552 533 52 and groupsEI.Germany@aviareps.com
  • Italy: +39 02 4345 8323 groupsitaly.aerlingus@aviareps.com
  • Netherlands: +31 20 655 1733 aerlingusGroups.ams@aviareps.com
  • Spain (and Portugal): +34 910 761 881 and gruposei@selectaviation.es
  • Switzerland: +41 44 286 99 65 and EIGroups-Switzerland@aviareps.com

International Support Phone Number

Aer Lingus provides extensive international services, especially between Ireland, Europe, and North America. The airline offers customer support for international travelers, including dedicated toll-free numbers for various regions. Aer Lingus also offers multilingual support, especially on transatlantic flights, to ensure a smooth experience for non-English-speaking passengers.

  • Ireland (01) 761 7834
  • United Kingdom: 0333 004 5000
  • Austria: +43 12 06 09 26 75
  • Belgium: +32 25 85 52 43
  • France: +33 18 69 95 728
  • Germany: +49 69 94 51 89 915
  • Italy: +39 06 89 38 65 02
  • Luxembourg: +35 23 42 08 09 055
  • Netherlands: +31 707 006 106
  • Portugal: +351 21 3665399
  • Spain: +34 918 362265
  • Spain: 900 031071
  • Switzerland: +41 44 52 46 766
  • USA: (516) 622-4222
  • USA/Canada: (800) 474-7424
  • Barbados: +1 516 622 4222
  • Australia: + 0061 2 8349 9876

Baggage Phone Number

Aer Lingus offers various baggage policies depending on the destination and travel class:

  • Checked Baggage:
    • Economy Class (Europe): Passengers are typically allowed one checked bag up to 20 kg (44 lbs).
    • Economy Class (Transatlantic): Passengers can check one bag up to 23 kg (50 lbs) for free.
    • Business Class (Transatlantic): Passengers are allowed two checked bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage: 158 cm (62 inches) in total dimensions.
  • Carry-On Baggage: Passengers are allowed one carry-on bag and one personal item (e.g., handbag or laptop bag).
    • Carry-on size: 55 x 40 x 24 cm (21.6 x 15.7 x 9.4 inches).
    • Personal item size: 25 x 33 x 20 cm (10 x 13 x 8 inches).
    • Maximum weight: 10 kg (22 lbs) for carry-on bags.
  • Excess Baggage: Additional fees apply for overweight, oversized, or extra checked baggage.
  • Ireland: (01) 761 7838
  • United Kingdom: +353 1 761 7838
  • Continental Europe: +353 1 761 7838
  • USA &: Canada: (855) 567 8224 or (310) 881-3405

Important Phone Number

Aer Lingus Airline Claim Avios or Tier Credits

  • Ireland: (01) 761 7842
  • United Kingdom: 0333 0045777
  • Continental Europe: +353 1 761 7842
  • USA & Canada: (888) 750-0868

Reward Flight queries

  • Ireland: +353 1 562 1043
  • United Kingdom: 0344 49 333 49
  • USA & Canada: +1 855 585 8264

Codeshare Agreements with Partner Airlines

Aer Lingus has several codeshare agreements with other international airlines, which extend its route network and offer seamless connections for passengers. Key partners include:

  • British Airways
  • United Airlines
  • JetBlue
  • Qatar Airways
  • Etihad Airways

Social Networks

Aer Lingus maintains an active presence on social media, where passengers can engage with the airline and receive updates:

Facebook Messenger

WhatsApp

Twitter

YouTube

Instagram

Website

https://www.aerlingus.com/

Competitors

Aer Lingus faces competition from several other European and transatlantic airlines, including:

  • Ryanair: A major low-cost airline based in Ireland.
  • British Airways: A competitor on European and transatlantic routes.
  • Lufthansa: A key competitor for flights between Ireland and Europe.
  • United Airlines: A strong competitor on transatlantic routes.

Conclusion

Aer Lingus stands as a premier Irish airline, offering affordable and high-quality services on flights to Europe and North America. With a modern fleet, a strong focus on transatlantic routes, and a comprehensive frequent flyer program, Aer Lingus provides a compelling option for both leisure and business travelers. The airline’s customer-focused services, innovative features, and global partnerships make it a leading carrier in the aviation industry.

FAQs

Flights can be booked online via the Aer Lingus website, mobile app, or by calling customer service.
Economy passengers are allowed one free checked bag on transatlantic flights, with different allowances depending on travel class and route.
Yes, Aer Ling us operates internationally, with a focus on transatlantic flights between Ireland and North America, as well as destinations across Europe.
Aer Lingus operates a modern fleet, including the Airbus A330-300 for long-haul flights and the Airbus A320-200 and A321neo LR for short-haul and medium-haul routes.
Aer Lingus is headquartered at Dublin Airport in Dublin, Ireland.
Customers can contact Aer Lingus customer support by phone or through the website’s contact form. Phone numbers vary depending on the country.
Aer Lingus serves more than 100 destinations, including major cities in North America (e.g., New York, Boston, Los Angeles) and Europe (e.g., London, Paris, Madrid).
Yes, Aer Lingus provides air cargo services, including the transport of perishable goods, live animals, and other types of general cargo.
Aer Lingus offers the AerClub frequent flyer program, where members can earn Avios points for flights and purchases, redeemable for flights, upgrades, and more.
Yes, Aer Lingus has codeshare agreements with airlines such as British Airways, United Airlines, JetBlue, and Qatar Airways, offering extended global connectivity.
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