EL AL Israel Airlines Customer Service Phone Numbers, Headquarters, Features and Services

EL AL Israel Airlines, the national carrier of Israel, holds a special place in the aviation world. Founded in 1948, the same year as the establishment of the State of Israel, EL AL has grown to become one of the most recognized airlines in the Middle East. Known for its robust security measures, EL AL operates a global network of flights, connecting Israel with major cities around the world. The airline is deeply intertwined with the nation’s history and continues to play a vital role in facilitating travel to and from Israel.

Logo

El Al Israeli Airlines logo

Headquarters

EL AL Israel Airlines Ltd.
P.O. Box 41
Ben Gurion Airport, Zip Code 7015001

24/7 Customer Support for Israel: +972-3-977-1111  

EL AL provides 24/7 customer support, ensuring that passengers can receive assistance whenever they need it. Whether it’s help with booking, inquiries about flight schedules, or baggage issues, the customer service team is ready to assist. The airline’s commitment to customer satisfaction is evident in its efforts to resolve issues promptly and efficiently.

EL AL is renowned for its customer service, which reflects the airline’s commitment to providing a seamless and enjoyable travel experience. The airline offers a variety of services to cater to the diverse needs of its passengers, including personalized assistance for those requiring special care, such as unaccompanied minors, elderly passengers, and individuals with disabilities.

Argentina 54 011 4326 0362, 54 011 4326 0364
Austria 0043-1-7007-32400
Australia 1300 655 770
Bolivia 591-2- 277-5680, 591-2-277-2318
Brazil 55 11 3995-5066
Bulgaria 359 (2) 9865-790
Canada 1-800-223-6700
Chile 56 2 294 02 359
China 86(10)65533067
Colombia +57 (1) 7048711, (57) 311-8716659
Croatia +385 91 2999 655
Cyprus 357-25574180, 357-25246983
Czech Republic +420 224 226 624
France 08 00 99 4040
Germany 49-69-867905890
Greece +30 210 9341500
Guatemala 502-361 7164
Hungary +36 1 599 9499
India 91-22-66207400/401
Italy +39 (06) 96741750
Japan +81 (3) 6261-5147
Korea 82-2 317-8888, 82-2-317-8778
Latvia +371 67357726, 370 52060728
Lithuania +371 67357726, +370 52060728
Mexico 52 (55) 5555963550
New Zealand 64 9 969 7605, 64 9 969 7474
Netherlands 31 (20) 644-0101
Philippines (632) 8816-2387
Portugal 351-21-761-89-96+
Ukraine +38-(044)-230-6993
Vietnam 84 (8) 820 3358/9
Serbia +385-91-5905810
Panama (507) 203-4950
Romania 40 (21) 555 8402, 0 (21) 317 8863
Russia 7 (495) 2152464
Singapore (65) 6376 3728 / 3729
Slovenia +385 98 238777
South Africa 27-010-5004090
Spain 34 93 298 43 39, +34 90 096 97 84
Switzerland +41-43-547-57-00
Thailand 66 (2) 6716145-6,
66 (2) 2498818-9
UAE +971 4 343 9923
USA 1-800-223-6700
UK 02032040300
Venezuela +58 (414) 132-1681

Reservations Phone Number

Online and Mobile Platforms

EL AL offers a variety of booking options to suit the needs of different travelers. The airline’s website and mobile app provide a user-friendly interface for booking flights, selecting seats, and managing reservations. Passengers can easily compare fares, check flight availability, and book tickets from the comfort of their home or on the go.

Booking Through Travel Agents

In addition to online booking, EL AL maintains partnerships with travel agencies worldwide. These agents can assist with booking flights, arranging special services, and providing information about the airline's offerings. For those who prefer personalized service, booking through a travel agent can be a convenient option.

Flexible Booking Policies

EL AL has implemented flexible booking policies, allowing passengers to change or cancel their flights with minimal hassle. These policies are especially beneficial in today’s travel environment, where plans can change unexpectedly due to unforeseen circumstances.

Baggage Phone Number

Baggage Allowance

EL AL provides a generous baggage allowance for its passengers. Economy class travelers are typically allowed to check one or two bags, depending on the fare class, with a maximum weight of 23 kg per bag. Business class passengers can check two bags, each weighing up to 32 kg. In addition to checked baggage, passengers are also allowed to bring one carry-on bag and a personal item on board.

Excess and Special Baggage

For passengers traveling with excess or oversized baggage, EL AL offers options for purchasing additional baggage allowance. The airline also accommodates special baggage, such as sports equipment or musical instruments, ensuring that passengers can travel with the items they need for their journey.

Baggage Tracking and Customer Assistance

In the rare event of lost or delayed baggage, EL AL provides a baggage tracking service that allows passengers to monitor the status of their luggage. The airline’s customer service team is available to assist with any baggage-related issues, ensuring a swift resolution.

Important Phone Number

Platinum members: 03-977-1212

Gold members:  03-977-1000 

Codeshare Agreements with Partner Airlines

Strategic Partnerships

EL AL has entered into codeshare agreements with several airlines, allowing it to offer passengers access to a broader range of destinations. Through these partnerships, EL AL can provide seamless connections to cities that are not directly served by its own flights.

Enhanced Connectivity

Codeshare agreements enhance EL AL’s connectivity by enabling passengers to book flights to additional destinations under a single reservation. This simplifies the travel process and ensures that passengers can enjoy a smooth and efficient journey, even when flying with multiple airlines.

Partner Airlines

EL AL’s codeshare partners include airlines such as American Airlines, Air Canada, and Swiss International Air Lines. These partnerships allow EL AL to offer its passengers greater flexibility and choice when planning their travel itineraries.

Aeroméxico
Aerolíneas Argentinas
Air Serbia
Air China
American Airlines
Ethiopian Airlines
Hong Kong Airlines
Iberia
JetBlue
LOT Polish Airlines
LATAM Brasil
Qantas
Swiss International Air Lines
S7 Airlines
TAP Air Portugal
Thai Airways
Vietnam Airlines

Website

https://www.elal.com/

Competitors

EL AL faces competition from both domestic and international airlines operating in Israel. Key competitors include low-cost carriers such as Israir Airlines and Arkia Israeli Airlines, which offer domestic and regional flights at competitive prices.

Global Competitors

On international routes, EL AL competes with major global carriers such as British Airways, Lufthansa, and Emirates. These airlines offer extensive networks and premium services, making them strong competitors for EL AL on long-haul routes to Europe, North America, and beyond.

EL AL’s Competitive Edge

Despite the competition, EL AL has several advantages, including its reputation for security, its extensive knowledge of the Israeli market, and its loyalty program. The airline’s ability to offer direct flights to key destinations from Tel Aviv also gives it a competitive edge over other carriers.

Conclusion

EL AL Israel Airlines stands as a symbol of national pride and a vital link between Israel and the world. With a strong commitment to safety, customer service, and innovation, EL AL continues to evolve and adapt to the changing demands of the aviation industry. The airline’s modern fleet, extensive route network, and strategic partnerships position it well for future growth. As EL AL looks to expand its global reach, it remains dedicated to providing passengers with a safe, comfortable, and memorable travel experience.

FAQs

EL AL allows economy class passengers to check one bag weighing up to 23 kg, while business class passengers can check two bags, each weighing up to 32 kg. In addition to checked baggage, passengers can bring one carry-on bag and a personal item on board. Special baggage allowances are available for items like sports equipment and musical instruments.
You can book a flight with EL AL through their official website, mobile app, or by contacting a travel agent. The airline offers flexible booking policies, allowing you to change or cancel your flight with ease.
Yes, EL AL provides kosher meals on all its flights. The airline is known for its commitment to catering to the dietary needs of its passengers, with a variety of meal options available.
EL AL operates flights to over 50 destinations worldwide, including major cities in Europe, North America, Africa, and Asia. The airline also serves several regional destinations within the Middle East and Europe.
The Matmid Club is EL AL’s loyalty program, offering members the opportunity to earn points on flights and redeem them for various benefits such as upgrades, additional baggage, and access to airport lounges.
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