Egyptair Airlines Customer Service Phone Numbers, Headquarters, Features and Services

EgyptAir, the flag carrier of Egypt, is one of the oldest airlines in the world, with a rich history that dates back to its founding in 1932. As a member of the Star Alliance, EgyptAir plays a crucial role in connecting Egypt to the rest of the world. The airline’s mission is to deliver safe, reliable, and efficient air travel while promoting Egyptian culture and hospitality. Over the decades, EgyptAir has become a symbol of national pride and an integral part of the global aviation industry.

Logo

Headquarters

EGYPTAIR Holding Company Admin complex,
Airport Road,
Cairo P.O Box 11776,
Egypt

Customer Service

EgyptAir places a strong emphasis on customer service, ensuring that every passenger enjoys a comfortable and pleasant travel experience. The airline’s customer service philosophy is rooted in providing personalized care, recognizing that every passenger’s journey is unique. EgyptAir strives to meet and exceed customer expectations at every stage of the journey.

Austria (0043) 01 587453216 /17/18
Bahrain 00973 (17) 243 060
Belgium (0032) 2 753 22 70, +3222191614
Canada 001 (416) 960-0009 – 001 (416) 960-0372
China 0086 10 85275000
China Hong Kong 0066 (2) 2310504 / 5 / 6 / 7 / 8
Cyprus 00357 (22) 559200
Denmark (0045) 72 30 44 70
Egypt 090070000 (within Egypt) 1717 (within Egypt)
France 0033 (1) 44948500 / 44948515-19
Germany (0049) 69 27300325/326
Greece (0030) 210 9212818 / 19 / 20 / 22
Hungary + 36 (1) 2664300 /3280260
India 0091 (22) 22833798 / 22824088 / 22821562
Italy (39) 06- 484442
Kuwait 00965 22439468/22425302/22401726
Lebanon 00961(1)980165/465/329
Morocco +212 22 306700/+212 22 315564
Netherlands 0031 (20) 6256661
Oman 00968 (24) 794113 / 796134 / 796389
Portugal 00351 (21) 892 5830
Qatar 00974 445 70 555.
Russia +74959670621 / +74959670622
Saudi Arabia 8008200140
South Africa 0027 ( 11 ) 5377640 / 3270258
Spain 900200245 / (+34) 91 548 8645
Switzerland 0041 (022) 7313936 / 7
Thailand 0066(2) 2310504 / 2310505 / 2310506 / 2310507 / 2310508
United Arab Emirates 04 2306666
United Kingdom +44(0) 8448221110
United States +1 212 581 5600
WorldWide (USD) 1717- 090070000
WorldWide (EUR) 1717- 090070000

EgyptAir offers a range of services designed to enhance the travel experience, ensuring that passengers have everything they need for a comfortable journey.

In-flight Entertainment and Connectivity

EgyptAir provides an array of in-flight entertainment options, including movies, TV shows, music, and games. The airline also offers in-flight Wi-Fi on select routes, allowing passengers to stay connected during their flight.

Dining Options and Special Meal Services

Passengers can enjoy a selection of meals on board, with options that cater to various dietary preferences, including vegetarian, vegan, kosher, and halal meals. Special meals can be requested during booking or at least 24 hours before the flight.

Loyalty Programs (EgyptAir Plus)

EgyptAir Plus, the airline’s frequent flyer program, rewards loyal passengers with points that can be redeemed for free flights, upgrades, and other benefits. Members also enjoy priority check-in, extra baggage allowance, and access to EgyptAir lounges.

Special Assistance for Disabled Passengers

EgyptAir is committed to providing a safe and comfortable journey for all passengers, including those with disabilities. The airline offers special assistance services, including wheelchair support, priority boarding, and personalized care throughout the flight.

Pre-flight Services

From booking to check-in, EgyptAir offers a range of services designed to make the travel experience as seamless as possible. Passengers can check in online, choose their seats, and even upgrade their flights through the airline’s website or mobile app.

In-flight Services and Amenities

Once onboard, passengers are treated to a variety of amenities. EgyptAir offers comfortable seating, a selection of in-flight entertainment options, and meals tailored to suit a range of dietary needs. The cabin crew is known for their hospitality, ensuring that passengers have everything they need during their flight.

Handling Customer Feedback and Improvements

EgyptAir values customer feedback and uses it to continually improve its services. The airline actively seeks feedback through surveys and other channels, and it is committed to making adjustments based on passenger needs.

EgyptAir boasts an extensive network of destinations, connecting passengers to key cities across the globe.

Domestic Destinations

Within Egypt, EgyptAir serves several domestic destinations, including Cairo, Alexandria, Luxor, Aswan, and Sharm El Sheikh. These routes are vital for both business and leisure travel within the country.

International Network and Major Routes

EgyptAir operates flights to more than 70 international destinations across Africa, Asia, Europe, and the Americas. Key routes include Cairo to New York, Cairo to London, and Cairo to Johannesburg, which are popular among both tourists and business travelers.

Seasonal Destinations

During peak travel seasons, EgyptAir adds additional flights to popular destinations, ensuring that passengers have ample options for their holiday travel.

Popular Routes and Their Significance

Some of the most popular routes operated by EgyptAir include flights to Dubai, Paris, and Riyadh. These routes are significant due to the high volume of passengers traveling between these cities and Cairo for both business and tourism.

Reservations Phone Number

Booking a flight with EgyptAir is designed to be easy and convenient, with several options available to accommodate different preferences.

Online Booking Options

Passengers can book flights directly through the EgyptAir website, where they can view flight schedules, compare fares, and select their preferred seats. The website also offers options for booking hotels and car rentals, making it a one-stop shop for travelers.

Mobile App Features and Convenience

EgyptAir’s mobile app provides an even more convenient booking experience. The app allows passengers to book flights, check in, receive real-time flight updates, and manage their bookings, all from the palm of their hand.

Booking Through Travel Agents and Offices

For those who prefer a more personalized booking experience, EgyptAir maintains a network of authorized travel agents and sales offices around the world. These agents provide expert advice and assistance, ensuring that passengers find the best flights to meet their needs.

Cancellation and Refund Policies

EgyptAir offers flexible cancellation and refund policies, with specific terms depending on the fare type and route. Passengers can manage cancellations and request refunds online or through customer service.

Baggage Phone Number

Baggage

EgyptAir's baggage policies are designed to accommodate a wide range of passenger needs, with clear guidelines and options for those traveling with additional or special baggage.

Standard Baggage Allowance

The standard baggage allowance for EgyptAir passengers varies depending on the class of service and destination. Economy class passengers typically enjoy a baggage allowance of 23 kg, while business and first-class passengers are allowed up to 32 kg.

Excess Baggage Charges

For passengers traveling with more than the allowed baggage, EgyptAir offers the option to purchase additional baggage allowance at competitive rates, either online during booking or at the airport.

Special Baggage Policies

EgyptAir provides special services for passengers traveling with sports equipment, musical instruments, or other unusual items. These must be arranged in advance to ensure proper handling and storage during the flight.

Lost and Delayed Baggage Procedures

In the event of lost or delayed baggage, EgyptAir has a dedicated team to assist passengers in locating their items. The airline offers compensation and updates passengers regularly on the status of their baggage.

Codeshare Agreements with Partner Airlines

o expand its reach and offer passengers more travel options, EgyptAir has entered into codeshare agreements with several international airlines.

Partner Airlines and Benefits

As a member of the Star Alliance, EgyptAir partners with numerous airlines, including Lufthansa, Turkish Airlines, and United Airlines. These partnerships allow EgyptAir to offer passengers seamless connections to destinations around the world.

Popular Codeshare Routes

Popular codeshare routes include connections through major hubs such as Frankfurt, Istanbul, and New York, enabling passengers to travel to destinations not directly served by EgyptAir.

Impact on Passenger Options and Connectivity

Codeshare agreements enhance the flexibility and convenience of travel, allowing passengers to book a single ticket for a multi-leg journey and enjoy benefits such as through-checking of baggage and coordinated flight schedules.

Website

https://www.egyptair.com/

Competitors

EgyptAir faces competition from both regional and international airlines. In the Middle East, it competes with airlines like Emirates, Qatar Airways, and Turkish Airlines, which are known for their extensive networks and premium services. Globally, EgyptAir competes with major carriers such as British Airways, Lufthansa, and Air France on routes to Europe and North America.

Competitive Advantages of EgyptAir

Despite the competitive landscape, EgyptAir has several advantages that set it apart. These include its deep understanding of the Egyptian market, its strong brand recognition as the national carrier, and its membership in the Star Alliance, which provides passengers with access to a vast global network. Additionally, EgyptAir’s commitment to safety, customer service, and cultural authenticity resonates with both domestic and international passengers.

Challenges and Opportunities in the Aviation Market

While EgyptAir enjoys a strong position in the market, it also faces challenges such as fluctuating fuel prices, geopolitical instability in the region, and the need to continually invest in fleet modernization. However, these challenges also present opportunities for growth, particularly in expanding its network to underserved destinations and enhancing its service offerings to meet evolving passenger needs.

Conclusion

EgyptAir is not just an airline; it is a symbol of Egyptian pride and a key player in the global aviation industry. With a rich history, a modern fleet, and a commitment to safety and customer service, EgyptAir continues to connect Egypt to the world while promoting the country’s culture and heritage. As it looks to the future, EgyptAir is well-positioned to expand its reach, enhance its services, and maintain its status as a leading airline in the Middle East and beyond.

FAQs

EgyptAir allows economy class passengers to check in one bag weighing up to 23 kg, while business and first-class passengers can check in up to 32 kg. Additional baggage fees apply for excess weight.

You can book a ticket through the EgyptAir website, mobile app, authorized travel agents, or at EgyptAir sales offices. The booking process is user-friendly and offers several payment options.

EgyptAir flies to over 70 destinations worldwide, including major cities in Africa, Europe, Asia, and the Americas. Key destinations include New York, London, Dubai, and Johannesburg.

EgyptAir provides a range of in-flight services, including entertainment options, meal services tailored to various dietary needs, and in-flight Wi-Fi on select routes. Passengers also benefit from comfortable seating and attentive cabin crew.

Yes, EgyptAir has codeshare agreements with several airlines, including members of the Star Alliance. These agreements allow passengers to connect seamlessly to additional destinations beyond EgyptAir’s direct flight routes.

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