Air Austral Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Austral’s journey began in 1975 when it was established to serve the regional needs of Réunion. Initially focusing on short-haul flights within the Indian Ocean, the airline gradually expanded its operations to include long-haul international flights. Over the years, Air Austral has achieved several milestones, including the introduction of new aircraft and the expansion of its route network. The airline’s commitment to innovation and customer service has been instrumental in its growth and success.

Air Austral is a prominent French airline based on the island of Réunion, known for its robust network connecting the Indian Ocean region with other parts of the world. Founded in 1975, the airline has grown significantly over the decades, becoming a vital player in the aviation industry, especially in the Indian Ocean territories. This article delves into the rich history, services, and future plans of Air Austral, highlighting why it stands out as a preferred airline for travelers.

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Headquarters

Air Austral is headquartered in Sainte-Marie, Réunion Island, France.

Address: Air Austral
Roland Garros Airport
97438 Sainte-Marie
Réunion Island, France

Air Austral is dedicated to providing excellent customer service, from the booking process to post-flight support. The airline offers multiple channels for booking flights, including online, through travel agents, and at airport counters. Customer support is available 24/7 to assist with any queries or issues. Additionally, Air Austral’s loyalty program, “Capricorn,” rewards frequent flyers with benefits such as priority boarding, extra baggage allowance, and exclusive offers.

Reunion Island – Air Austral offices

Phone Number: : +33 825 013 012

Group Bookings: +33 825 013 003

email : groupes(at)air-austral.com

Office Address

Saint-Denis

4, rue de Nice
97400 Saint-Denis
Open Mon. : 9:00am – 17:00pm
Tue. – Fri. : 8:30am – 17:00pm
Sat. : 08:30 am – 11:45am

Saint-Pierre

6 Bd Hubert de Lisle
Open Mon. – Fri. : 8:30am – 05:30pm
Sat. : 08:30 am – 11:45am
97410 Saint-Pierre

Sainte-Marie

Roland Garros Airport
97438 Sainte-Marie
Open Mon. – Sun. : 6:00 am – 07:00 pm

Mauritius Port-Louis: +230 260 1045

Address

6 rue John Kennedy
Port Louis
Mauritius Island

Europe

Greece +30 210 3274936/937

Benelux +32 (0)2 712 05 64

Germany +49 (0)69 209776-71

Austria +49 (0)69 209776-71

Switzerland +49 (0)69 209776-71

Italy Rome +39 02 43 45 83 48

England +44 207 644 6124

Spain (+34) 914 585 729

Mayotte

Dzaoudzi +269 (0) 269 60 10 52

Mamoudzou +269 (0) 269 61 36 36

Pamandzi +269 (0) 269 60 82 00

Majicavo +269 (0) 639 69 10 05

Thailand

Bangkok +66-2-2350557

India

Chennai Email chennai(at)air-austral.com

Comoros

Moroni +269 773 8740 / 41 / 42

South Africa

Johannesburg + 27 11 326 4440 / 326 4443 / 326 4388

Seychelles

Mahe +248 428 88 88 / +248 428 89 13

Madagascar

Antananarivo
Fort Dauphin +261 34 34 303 31/32
Tuléar

Tamatave +261 20 53 300 26

Majunga +261 38 38 447 30

Nosy Be +261 38 34 612 32

Diego +261 20 82 210 71

China

Guangzhou + 86 20-85236525

Air Austral provides a variety of services aimed at enhancing the travel experience:

Scheduled Passenger Flights: Serving both regional and international destinations.
In-Flight Meals: Complimentary meals and beverages are available on long-haul flights, with upgraded meal options for Business Class passengers.
Optional Seat Selection: Passengers can choose preferred seating during the booking process.
Special Assistance: Air Austral provides services for passengers with reduced mobility and special needs.

All Features

Air Austral emphasizes comfort and convenience, offering a variety of features for travelers:

In-Flight Entertainment: Personal screens are available on long-haul flights, offering a wide range of movies, TV shows, and music.
Wi-Fi: Available on select flights, enabling passengers to stay connected.
Mobile App: Passengers can book flights, check-in, and track flight status through the Air Austral app.
Lounge Access: Business Class passengers and frequent flyer members can access VIP lounges at select airports.

Cargo

Air Austral operates a cargo division, Air Austral Cargo, offering reliable air freight services across its network:

General Cargo: Transport of goods including perishables, pharmaceuticals, and time-sensitive items.
Special Cargo: Handling of oversized, fragile, and hazardous items, as well as live animals.

Frequent Flyer Program

Air Austral’s frequent flyer program is known as Capricorn, allowing passengers to earn and redeem points for flights, seat upgrades, and other rewards.

Membership Tiers: Capricorn offers multiple levels, including Silver, Gold, and Platinum, each offering increasing benefits such as extra baggage allowance, priority check-in, and access to airport lounges.

Destinations and Routes

Air Austral connects Réunion with a wide array of destinations across the globe. Its route network includes key cities in Europe, Asia, and Africa, with a particular focus on destinations within the Indian Ocean. Notable routes include flights to Paris, Bangkok, and Johannesburg, among others. The airline also offers seasonal flights to popular tourist destinations, catering to the travel demands of vacationers.

Comoros
Moroni (Prince Said Ibrahim International Airport)

France
Paris (Paris-Charles de Gaulle Airport)
Marseille (Marseille Provence Airport)

Madagascar
Antananarivo (Ivato Airport)
Nosy Be (Fascene Airport)
Toamasina (Toamasina Airport)

India
Chennai (Chennai International Airport)

Mayotte
Dzaoudzi (Dzaoudzi Pamandzi International Airport)

Mauritius
Port Louis (Sir Seewoosagur Ramgoolam International Airport)

Réunion
Saint-Pierre (Pierrefonds Airport)
Saint Denis (Roland Garros Airport)

South Africa
Johannesburg (O. R. Tambo International Airport)

Seychelles
Mahé (Seychelles International Airport)

Thailand
Bangkok (Suvarnabhumi Airport)

Reservations Phone Number

Travelers looking to book flights with Air Austral can find the best deals by booking in advance and keeping an eye on the airline's promotional offers. It's also important to familiarize oneself with the airline's baggage policies to avoid any surprises at the airport. For a smooth travel experience, passengers are advised to check in online and arrive at the airport well in advance of their flight.

Baggage Phone Number

Passengers can book Air Austral flights through multiple channels, including online, via the mobile app, or phone support:

Online Booking: Available through the official Air Austral website (www.air-austral.com), where passengers can book flights, manage reservations, and check in.
Mobile App: The Air Austral mobile app allows passengers to book flights, manage bookings, and check flight status.
Phone Support: Reservations and customer service can be accessed by calling the airline’s hotline.
Travel Agents: Tickets can also be purchased through authorized travel agents.

Codeshare Agreements with Partner Airlines

Partnerships and Alliances

Air Austral has established several code-sharing agreements with major airlines, allowing passengers to enjoy seamless travel across different carriers. The airline is also a member of various airline alliances, which expands its reach and offers passengers more options for connecting flights. These partnerships are strategic, helping Air Austral to strengthen its market position and offer a wider network to its customers.

Social Networks

Air Austral is active on social media, providing updates, promotions, and engaging with customers:

Instagram: Air Austral Instagram

Website

www.air-austral.com/

Competitors

Air Austral faces competition from both regional and international carriers, particularly on routes between Réunion Island and Europe:

Air Mauritius: Competes on routes in the Indian Ocean region.
Corsair: Another key competitor on routes to France.
Air France: A major competitor on European routes.

Conclusion

Air Austral stands out as a reliable and customer-focused airline, offering a blend of modern amenities, a wide range of destinations, and a strong commitment to safety and sustainability. Whether you're flying for business or leisure, Air Austral provides a seamless and enjoyable journey. With its ongoing expansion plans and focus on innovation, the airline is poised to continue its success in the years to come.

FAQs

Air Austral’s baggage allowances vary depending on the class of service and destination. Generally, Economy Class passengers are allowed one checked bag weighing up to 23 kg, while Premium Economy and Business Class passengers may have higher allowances. It’s always best to check the airline’s website for the most up-to-date information.

Flights can be booked directly on the Air Austral website, through the airline’s mobile app, via travel agents, or at the airport. The booking process is straightforward, and various payment options are available.

Air Austral offers a range of in-flight services, including entertainment options like movies and TV shows, as well as a variety of meals and beverages. Passengers can also enjoy duty-free shopping on board.

Yes, Air Austral offers the “Capricorn” loyalty program, which rewards frequent flyers with benefits such as priority boarding, extra baggage allowance, and access to exclusive offers.

Air Austral is committed to reducing its environmental impact through various initiatives, including using fuel-efficient aircraft, minimizing waste, and supporting recycling programs. The airline is also involved in environmental partnerships and continually seeks ways to improve its sustainability practices.

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