For passengers who prefer personal assistance, Air Astana’s customer support team is available to help with booking and other inquiries. The airline’s support staff are known for their professionalism and dedication to ensuring a positive experience for all travelers.
Customer Care Phone Number:
Almaty: +7 (727) 244 44 77 +7 702 702 44 77
Astana: +7 (717) 258 44 77 +7 705 927 44 77
Flight delays or cancellations
For customer inquiries or support, passengers can contact Air Astana via email:
WhatsApp: +7 702 702 00 74
Cabin Classes
Air Astana offers a range of cabin classes designed to meet the needs of different travelers. Each class provides a unique set of amenities and services to ensure a pleasant flying experience.
Economy Class
Economy Class on Air Astana is designed to provide comfort and convenience at an affordable price. Passengers can enjoy comfortable seating, complimentary meals, and a variety of in-flight entertainment options. This class is ideal for travelers looking for value without compromising on quality.
Business Class
For those seeking a more luxurious experience, Air Astana’s Business Class offers enhanced comfort and personalized service. Passengers in Business Class enjoy priority boarding, spacious seating, gourmet dining, and access to exclusive airport lounges, making it the preferred choice for business and premium travelers.
In-Flight Entertainment
Air Astana understands the importance of keeping passengers entertained during their flights. The airline offers a variety of in-flight entertainment options to cater to different tastes and preferences.
Entertainment Options
Passengers can enjoy a selection of movies, TV shows, music channels, and games, providing ample entertainment throughout the journey. Air Astana’s in-flight entertainment system is regularly updated with the latest content to ensure a fresh and enjoyable experience.
Connectivity Services
In addition to traditional entertainment options, Air Astana offers connectivity services on select flights. These services allow passengers to stay connected with friends and family, browse the internet, and check emails while in the air, ensuring they remain productive and entertained.
Dining Experience
Air Astana takes pride in offering a quality dining experience that reflects both Kazakh and international culinary traditions. The airline’s menu is carefully crafted to provide passengers with delicious and satisfying meals during their flight.
Meal Offerings
Passengers in all cabin classes can enjoy a variety of meal options, including hot meals, snacks, and beverages. The airline’s chefs use fresh ingredients to create meals that cater to the diverse tastes of its passengers.
Special Dietary Requests
Air Astana is committed to accommodating the dietary needs of all passengers. The airline offers a range of special meals, including vegetarian, vegan, halal, and gluten-free options. Passengers are encouraged to request their preferred meal at the time of booking to ensure availability.
Nomad Club Loyalty Program
Air Astana rewards its frequent flyers through its loyalty program, Nomad Club.
Earning and Redeeming Miles
The Nomad Club program allows passengers to earn miles on Air Astana flights, which can be redeemed for a variety of rewards, including free flights, upgrades, and more. The program is designed to provide value to loyal customers, making it easy to accumulate and use miles.
Program Benefits
In addition to earning miles, Nomad Club members enjoy a range of exclusive benefits, such as priority check-in, extra baggage allowances, and access to airport lounges. These perks make the Nomad Club program an attractive option for frequent travelers.
Air Astana serves a wide array of destinations across several continents. The airline’s network includes both domestic and international routes, offering passengers numerous travel options.
Domestic Routes
Air Astana’s domestic network is extensive, covering major cities and regions across Kazakhstan. Key domestic routes include flights between Almaty, Nur-Sultan (formerly Astana), Shymkent, and Aktau. These routes are essential for connecting the country’s diverse regions and facilitating both business and leisure travel.
International Routes
On the international front, Air Astana connects Kazakhstan with key cities in Asia, Europe, and the Middle East. Popular international routes include flights to Istanbul, Moscow, Frankfurt, and Dubai. The airline’s international operations are crucial for maintaining Kazakhstan’s connectivity with the global community.
- Kazakhstan
- Kyrgyzstan
- East Asia
- China
- South Korea
- India
- Thailand
- Southwest Asia
- Azerbaijan
- United Arab Emirates
- Germany
- Netherlands
- Russia
- Turkey
- United Kingdom
- United States
