Eastern Airways Customer Service Phone Numbers, Headquarters, Features and Services

Founding of Eastern Airways

Eastern Airways was established in 1997 with the vision of providing reliable and efficient regional air services across the UK. Initially focusing on connecting smaller regional airports, the airline quickly expanded its operations, becoming a vital player in the regional aviation market.

Over the years, Eastern Airways has achieved several significant milestones, including the introduction of international routes, partnerships with major airlines, and the expansion of its fleet. The airline has continually adapted to changing market conditions, maintaining its position as a leading regional carrier.

Logo

Headquarters

Head Office
Eastern Airways, 
Schiphol House, 
Humberside Airport, 
Kirmington, DN39 6YH

Customer Support and Contact Details

Eastern Airways provides customer support through phone, email, and online platforms. Passengers can contact the airline for reservations, inquiries, and general assistance.

Customer Support Contact Details:

Phone (UK): +44 (0)1652 680600

Eastern Airways prides itself on its customer service, offering multiple support channels to assist passengers with their travel needs. Whether through phone, email, or social media, the airline’s customer support team is available to help with reservations, flight changes, and other inquiries.

Eastern Airways is committed to providing accessible services for all passengers, including those with special needs. The airline offers assistance with boarding, seating arrangements, and other requirements to ensure a comfortable and stress-free travel experience.

Cabin Layout and Seating Comfort

Eastern Airways’ aircraft are designed with passenger comfort in mind. The cabins are configured to maximize space, with ergonomic seating and ample legroom. Whether traveling for business or leisure, passengers can enjoy a comfortable and relaxing flight.

Onboard Amenities and Services

Eastern Airways offers a range of onboard amenities, including complimentary refreshments, newspapers, and magazines. The airline’s attentive cabin crew ensures that passengers have everything they need for a pleasant journey.

In-Flight Entertainment and Connectivity

While Eastern Airways primarily operates short-haul flights, the airline is committed to enhancing the in-flight experience. Passengers can enjoy access to in-flight entertainment, including a selection of movies, TV shows, and music, available on personal devices. Additionally, the airline offers in-flight Wi-Fi on select routes, allowing passengers to stay connected during their journey.

Eastern Airways offers a range of services to enhance the travel experience:

Scheduled Passenger Flights: Regional flights across the UK and Europe, connecting remote airports to major hubs.
Charter Services: The airline offers corporate and private charter flights for special events and group travel.
In-Flight Refreshments: Complimentary snacks and beverages are provided on most flights.
Special Assistance: Support is available for passengers with reduced mobility or special needs, including assistance at the airport and during the flight.

Eastern Airways focuses on providing efficient and customer-friendly features for regional travelers:

Short Turnaround Times: As a regional carrier, Eastern Airways offers quick boarding and disembarkation, especially at smaller airports.
Personalized Service: With a smaller fleet and regional routes, Eastern Airways provides a more personalized service compared to larger airlines.
Mobile Check-In: Passengers can check in using the airline’s mobile app, reducing waiting times at the airport.

Cargo

Eastern Airways offers limited cargo services, mainly transporting small packages and goods on passenger flights within the UK and Europe. The cargo service is ideal for urgent, time-sensitive shipments.

Domestic Routes in the UK

Eastern Airways connects a wide range of regional airports across the UK, providing essential links between smaller towns and major cities. Key domestic routes include services between Aberdeen, Newcastle, and Southampton, offering convenient connections for business travelers and tourists alike.

International Destinations

In addition to its domestic routes, Eastern Airways also operates flights to select international destinations. These include routes to key cities in France, such as Paris and Rennes, providing UK travelers with easy access to European markets.

Seasonal and Charter Services

Eastern Airways offers seasonal services to popular holiday destinations during peak travel periods. The airline also provides charter services for groups, including corporate travel, sports teams, and private events. These flexible services cater to a wide range of travel needs, making Eastern Airways a versatile choice for travelers.

Italy
Milan (Milan–Malpensa Airport)

Northern Ireland
Belfast (Belfast City Airport)

Scotland
Glasgow (Glasgow Airport)
Aberdeen (Aberdeen Airport)
Wick (Wick Airport)
Kirkwall (Kirkwall Airport)
Stornoway (Stornoway Airport)

Wales
Holyhead (Anglesey Airport)
Cardiff (Cardiff Airport)

England
Durham (Durham Tees Valley Airport)
London (London City Airport)
Leeds/Bradford (Leeds Bradford International Airport)
Kingston upon Hull (Humberside Airport)
Manchester (Manchester Airport)
Norwich (Norwich International Airport)
Newcastle upon Tyne (Newcastle Airport)
Southampton (Southampton Airport)

Isle of Man
Douglas (Isle of Man Airport)

France
Rodez (Rodez–Marcillac Airport)
Paris (Orly Airport)

Reservations Phone Number

Customer Service Phone Number: 01652 680600

Booking a flight with Eastern Airways is a straightforward process, with the airline’s user-friendly website offering easy access to flight schedules, fares, and special offers. Passengers can book flights, manage reservations, and check-in online, making the travel experience as seamless as possible.

Frequent Flyer Programs

Overview of Eastern Airways’ Loyalty Program

Eastern Airways offers a frequent flyer program that rewards loyal passengers with points that can be redeemed for flights, upgrades, and other benefits. The program is designed to provide added value to regular travelers, encouraging repeat business.

Benefits and Rewards

Members of the frequent flyer program can enjoy a range of benefits, including priority boarding, access to airport lounges, and discounts on future flights. The more passengers fly with Eastern Airways, the more rewards they can accumulate, making it a worthwhile program for frequent travelers.

How to Earn and Redeem Points

Points can be earned on all Eastern Airways flights, as well as through partner airlines and affiliated services. Redeeming points is easy, with options to book flights, upgrade to a higher class, or access other exclusive offers. The program is designed to be flexible and user-friendly, ensuring that members can make the most of their rewards.

International Support Phone Number

While Eastern Airways primarily focuses on domestic UK flights, it also operates routes to select international destinations in Europe. Multilingual support is available for international passengers through the airline's website and customer service channels.

Baggage Phone Number

Eastern Airways' baggage policies are straightforward, with allowances depending on the fare type:

Checked Baggage:
- Economy Class: Passengers are allowed one checked bag up to 15 kg (33 lbs).
- Business Class: Passengers are allowed one or more checked bags up to 23 kg (50 lbs), depending on the fare.
- Maximum size for checked baggage: 158 cm (total linear dimensions).
Carry-On Baggage:
- All passengers are allowed one carry-on bag up to 10 kg (22 lbs).
- Maximum size for carry-on baggage: 55 x 35 x 25 cm (21.6 x 13.7 x 9.8 inches).
Excess Baggage: Fees apply for additional, oversized, or overweight bags, and pre-purchasing options are available online.

Codeshare Agreements with Partner Airlines

Eastern Airways has codeshare agreements with larger airlines to provide seamless connections for passengers. These partnerships allow passengers to connect easily to long-haul flights operated by partner airlines.

Social Networks

Twitter

Facebook

Instagram

Website

www.easternairways.com

Competitors

Eastern Airways faces competition from other regional and low-cost carriers in the UK and Europe, including:

Loganair: Another key player in the UK’s regional aviation market.
Flybe: A former competitor that was recently revived, offering similar regional routes.
British Airways: Competes on domestic and international routes within the UK.

Eastern Airways is one of several regional airlines operating in the UK, each with its own strengths and weaknesses. A comparison of Eastern Airways with its competitors reveals the airline’s competitive advantages, including its focus on reliability and customer service.

Competitors may have strengths in areas such as pricing or network coverage, but Eastern Airways’ commitment to quality and service sets it apart. Understanding the strengths and weaknesses of its competitors helps Eastern Airways refine its strategies and maintain its market position.

Conclusion

Eastern Airways has built a strong reputation as a reliable and customer-focused regional airline. Its commitment to safety, service, and sustainability has earned it a loyal customer base and a significant share of the UK regional aviation market.

FAQs

Eastern Airways serves a wide range of destinations across the UK and Europe, focusing on regional and underserved markets. Popular routes include connections to major cities as well as remote areas.

You can book a flight with Eastern Airways through their official website, mobile app, or by contacting their customer service. The booking process is simple and user-friendly.

Eastern Airways allows passengers to bring carry-on baggage and offers various options for checked baggage depending on the fare class. Detailed information on baggage allowances can be found on the airline’s website.

Yes, Eastern Airways has an excellent safety record and is accredited by leading aviation authorities. The airline places a strong emphasis on safety in all aspects of its operations.

Eastern Airways provides a range of in-flight services, including complimentary refreshments on certain routes. The airline is continually working to enhance the in-flight experience for its passengers.

Eastern Airways is committed to sustainability and has implemented several initiatives to reduce its carbon footprint, including the use of fuel-efficient aircraft and exploration of sustainable aviation fuels.

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