Air Dolomiti Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Air Dolomiti was founded in 1989, with the goal of connecting smaller Italian cities to larger European hubs. The airline initially focused on providing high-frequency services between northern Italy and Germany, catering to business travelers and tourists alike. The name “Dolomiti” is inspired by the Dolomite Mountains, symbolizing the airline’s Italian roots and regional focus.

Air Dolomiti is a regional airline based in Italy, known for connecting various Italian cities with key destinations in Europe, primarily Germany. As a member of the Lufthansa Group, Air Dolomiti serves as a crucial link between Italy and the rest of Europe, providing high-quality service with a focus on comfort, efficiency, and customer satisfaction. Over the years, Air Dolomiti has carved out a significant niche in the European regional aviation market, making it a preferred choice for travelers seeking reliable connections within Europe.

Logo

air dolomiti airlines logo

Headquarters

Head office
AIR DOLOMITI S.p.A.
LineeAereeRegionaliEuropee
Via Paolo Bembo, 70
37062 Frazione di Dossobuono
Villafranca di Verona - Italy

Customer Support and Contact Details

Air Dolomiti provides multiple channels for customer support, including phone, email, and online contact forms.

Customer Support Contact Details:

Customer Service Phone Number: Air Dolomiti tickets (101-),  +39 045 2886140

For Germany: +49 089 97580497

Air Dolomiti provides multiple channels for customer support, including phone, email, and online contact forms.

Reservations Phone Number

Group Booking Phone Number: +39 045 2886140

Air Dolomiti provides several booking options and customer support services for passengers:

  • Online Booking: Available through the official Air Dolomiti website (www.airdolomiti.eu), where passengers can book flights, manage reservations, and check in online.
  • Mobile App: The Air Dolomiti app allows passengers to book flights, check in, track flight status, and access mobile boarding passes.
  • Phone Support: Passengers can contact the reservation line for bookings and customer support inquiries.
  • Travel Agents: Tickets can also be booked through authorized travel agents.

Baggage Phone Number

Air Dolomiti follows a tiered baggage policy depending on the fare class:

  • Checked Baggage:
    • Economy Light: No checked baggage included.
    • Economy Classic: One checked bag up to 23 kg (50 lbs).
    • Economy Flex and Business Class: Two checked bags up to 32 kg (70 lbs) each.
    • Maximum size for checked baggage: 158 cm (total linear dimensions).
  • Carry-On Baggage:
    • All passengers are allowed one carry-on bag up to 8 kg (17.6 lbs).
    • Maximum size for carry-on baggage: 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 inches).
  • Excess Baggage: Additional fees apply for overweight or extra baggage.

Codeshare Agreements with Partner Airlines

Integration into the Lufthansa Group

As a fully-owned subsidiary of Lufthansa, Air Dolomiti operates as part of one of the largest and most respected airline groups in the world. This integration provides Air Dolomiti with access to extensive resources, including Lufthansa’s global network, operational expertise, and advanced technology. Despite its integration, Air Dolomiti has retained its distinct brand identity, which is strongly associated with Italian style and hospitality.

Business Model and Operations

Air Dolomiti operates on a business model that focuses on regional connectivity, efficiency, and high service standards. The airline’s operations are designed to complement those of Lufthansa, providing feeder services to major hubs in Germany and supporting the larger carrier’s network. This synergy allows Air Dolomiti to operate efficiently while maintaining a high level of service.

Strategic Importance to Lufthansa

Air Dolomiti plays a strategic role within the Lufthansa Group, particularly in connecting Italy with Germany. The airline’s regional focus allows Lufthansa to offer a more comprehensive network in Europe, ensuring that passengers from smaller Italian cities have access to the global destinations served by Lufthansa. This partnership is mutually beneficial, as it strengthens both airlines’ positions in the European market.

Customer Loyalty and Frequent Flyer Programs

Lufthansa Miles & More Program

As part of the Lufthansa Group, Air Dolomiti passengers can take advantage of the Lufthansa Miles & More program, one of Europe’s leading frequent flyer programs. Members of the program can earn miles on Air Dolomiti flights, which can be redeemed for various rewards, including free flights, upgrades, and other benefits.

Benefits for Frequent Flyers

Frequent flyers with Air Dolomiti enjoy a range of benefits, including priority boarding, extra baggage allowance, and access to Lufthansa lounges. The airline’s focus on customer loyalty ensures that frequent travelers are rewarded for their continued patronage.

Enhancing Customer Loyalty

Air Dolomiti is committed to enhancing customer loyalty through its high standards of service, attention to detail, and personalized travel experiences. The airline’s efforts to build strong relationships with its passengers have resulted in a loyal customer base that values the unique travel experience offered by Air Dolomiti.

Website

https://www.airdolomiti.eu/

Competitors

Air Dolomiti faces competition from other regional and low-cost carriers, particularly on routes between Italy and Germany. Key competitors include:

  • Lufthansa Regional: Operates similar routes within the Lufthansa Group.
  • Ryanair: A low-cost carrier offering budget alternatives on Italian routes.
  • Eurowings: Another Lufthansa Group subsidiary competing on short- and medium-haul routes.

Conclusion

Air Dolomiti is a cornerstone of regional aviation in Europe, connecting key cities and providing essential air services with a touch of Italian hospitality. Through its partnership with Lufthansa, commitment to safety, and focus on customer satisfaction, Air Dolomiti has earned its place as a leader in the industry. As the airline looks to the future, its dedication to growth, innovation, and environmental responsibility will ensure its continued success in the years to come.

FAQs

Air Dolomiti is a wholly-owned subsidiary of Lufthansa, operating as part of the Lufthansa Group and serving as a regional carrier for the airline.
Air Dolomiti primarily serves destinations in Italy and Germany, connecting key Italian cities with major German hubs like Munich and Frankfurt.
Air Dolomiti operates a fleet of Embraer E-Jets, including the E190 and E195 models, which are designed for regional routes and offer a high level of comfort and efficiency.
Air Dolomiti adheres to strict safety standards, conducts regular maintenance on its fleet, and provides comprehensive training for its pilots and crew.
Passengers on Air Dolomiti flights can enjoy comfortable seating, complimentary Italian snacks and beverages, and in-flight entertainment, with additional services available in Business Class.
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