Lufthansa Airlines Customer Service Phone Numbers, Headquarters, Features and Services

Lufthansa was founded in 1953, resuming operations in 1955 after World War II had led to the cessation of the original Deutsche Lufthansa founded in 1926. The airline quickly expanded its network, introducing innovative services and setting new standards in the aviation industry. Key milestones include the introduction of the Boeing 707 in 1960, marking Lufthansa as the first European airline to operate jet aircraft, and the launch of its first transatlantic flight to New York.

Lufthansa Airlines, Germany’s largest airline and one of the leading carriers in Europe, has established itself as a global aviation powerhouse. Known for its high-quality service, technological advancements, and extensive network, Lufthansa plays a crucial role in connecting millions of passengers to destinations worldwide.

Logo

Lufthansa-Airlines-logo

Headquarters

Lufthansa Airlines is headquartered in Cologne, Germany, with its primary hub located at Frankfurt Airport (FRA).

Address: Deutsche Lufthansa AG
Venloer Straße 151-153
50672 Cologne, Germany

Lufthansa places a high priority on customer satisfaction, offering multiple channels for support. Passengers can contact the airline’s customer service team via phone, email, or social media. The airline’s website also features a comprehensive FAQ section that addresses common inquiries and issues. Feedback and complaints can be submitted online or directly to the customer service team, ensuring that passenger concerns are promptly addressed.

Customer Support and Contact Details

Lufthansa provides various ways for passengers to get assistance through its customer support channels.

Customer Support Contact Details:

  • Phone (Germany): +49 69 86 799 799 (24/7)
  • Phone (US): +1 800-645-3880

Reservations Phone Number

Lufthansa offers several methods for booking flights and managing travel plans:

  • Online Booking: Passengers can book flights, manage reservations, check flight status, and check in via the official website (www.lufthansa.com).
  • Mobile App: The Lufthansa mobile app allows passengers to book flights, manage bookings, access mobile boarding passes, and track flights.
  • Phone Support: Passengers can also book flights and receive support via Lufthansa’s customer service hotline.
  • Travel Agents: Lufthansa tickets are available through accredited travel agencies worldwide.

Booking a flight with Lufthansa is straightforward and convenient. Passengers can book flights through the Lufthansa website, mobile app, or by contacting customer service. The airline’s online platform allows travelers to search for flights, compare fares, and manage reservations. Special deals, vacation packages, and last-minute offers make travel more affordable and accessible.

International Support Phone Number

Lufthansa operates one of the largest global networks, offering flights to over 200 destinations across more than 70 countries. The airline provides multilingual support for international passengers, ensuring that travelers from different regions can access help in their preferred language.

  • Albania +355 4 450 0295
  • Algeria Contact Details+213 982 324242 lufthansa.algerie@dlh.de
  • Angola +244 222 311 153 lufthansa.luanda@dlh.de
  • Argentina +54 11 39915953 reservas.argentina@lufthansa.com
  • Armenia +374 60 680081
  • Australia +61 2 8324 6556
  • Austria +43 720 204526
  • Azerbaijan +994 124907050
  • Bahrain +973 16548922
  • Belarus +375 17 292 89 99
  • Belgium +3226200888
  • Bosnia-Herzegovina +387 63 990 001
  • Brazil +55 11 3878 8151 and +55 21 3500 1471 atendimento.brasil@lufthansa.com
  • Bulgaria + 359 2 935 8210
  • Canada +1 833 9512503
  • Chile +56 2 26188333 reservas.sudamerica@lufthansa.com
  • China +86 4008 868 868
  • Colombia 01-800-519-1085 reservas.colombia@lufthansa.com
  • Costa Rica +506 40104269 reservas.centroamerica@lufthansa.com
  • Croatia +385 72 220 220
  • Cyprus +357 777 88 116
  • Czech Republic +420 296 335 612
  • Denmark +45 78 79 31 30
  • Ecuador 1 800 000 550 reservas.latinoamerica@lufthansa.com
  • Egypt +202 25803500 cai.service-team@dlh.de
  • EI Salvador +503 21368404 reservas.centroamerica@lufthansa.com
  • Equatorial Guinea +240 333 09 2827 lufthansa.malabo@dlh.de
  • Estonia +372 6868 800
  • Finland +358 9 61500530
  • France +33 170 48 91 70
  • Georgia +995 32 247 3990
  • Germany +49 (0) 69 86 799 799
  • Greece +30 211 1211712
  • Guatemala +502 2366 6274
  • Honduras +504 2235 7469
  • Hong Kong +852 2868 2313
  • Hungary +361 429 2200
  • Iceland +354 800 7556
  • India 1800 102 5838
  • Indonesia 001 803 852 6562
  • Iran +98 21 83388
  • Iraq +964 750 302 1112 and +964 750 302 1114 eblteammailbox.gg@dlh.de
  • Ireland +353 1 533 9956
  • Israel 03-9058049
  • Italy +39 089 9198000
  • Japan 0570-089-000 and +81-3-4333-7656
  • Jordan +962 6 5200180 lufthansaamman@dlh.de
  • Kazakhstan +7 727 349 72 02
  • Kenya +254 798 471121 and +254 798 471123 nboticketteam@dlh.de
  • Korea Republic of +82 2 6022 4228
  • Kosovo +383 38403015
  • Kuwait +965 2228 5886 info.ae@dlh.de
  • Latvia +371 6 785 2199
  • Lenanon +961 1 628314 and +961 1 349001 BEYTEAM@DLH.DE
  • Libya +216 71 966 160 sales.tunis@dlh.de
  • Lithuania +370 5 205 1183
  • Luxembourg +352 3420 8089 80
  • Malaysia +60 3 2053 1898
  • Malta 0035621252020
  • Mexico +52 55 50 91 31 40 reservas.mexico@lufthansa.com
  • Moldova 080061703
  • Montenegro +381 11 430 0164
  • Morocco +212 (0) 520485010 lufthansa.maroc@dlh.de
  • Netherlands +31 20 721 9242*
  • New Zealand +64 4 888 2380
  • Nicaragua +505 2266 8517
  • Nigeria +234 201 4612222
  • North Macedonia +359 2 935 8210
  • Norway +47 74 78 70 56
  • Oman 80077452
  • Panama +507 833-9737 reservas.panama@lufthansa.com
  • Paraguay +54 11 3991 5957 reservas.sudamerica@lufthansa.com
  • Peru +51 1708 6759 reservas.latinoamerica@lufthansa.com
  • Philippines +63 2 8540 1054
  • Poland +48 22 512 3917
  • Portugal +351 800 210 466
  • Qatar 8000289
  • Romania +40 21 655 0719
  • Russia +7 495 411 8444
  • Saudi Arabia 8008501284 info.sa@dlh.de
  • Serbia +381 11 430 0164
  • Singapore +65 6432 8778
  • Slovakia +421 250 112 125
  • Slovenia +386 82 880 160
  • South Africa +27 0800 00 7491
  • Spain +34 900031081 and +34 910878029
  • Suadan 00249 183 771322 lufthansa.sudan@dlh.de
  • Sweden +46 851761589
  • Switzerland +41 435 478 631
  • Taiwan +886 2 2325 8861
  • Thailand +66 2 0566868
  • Tunisia +21631378149 lufthansa.tunisie@dlh.de
  • Turkey +90 212 375 59 32
  • Turkmenistan +993 12 237067
  • Ukraine +38 089 324 09 96
  • UAE +971 600595556 info.ae@dlh.de
  • UK +44 333 0067726
  • Uruguay 000413 598 4894 reservas.sudamerica@lufthansa.com
  • USA +1 800 – 645 38 80
  • Venezuela +57 601 378 9283 reservas.venezuela@lufthansa.com
  • Vietnam +84 (0)28 3829 8529 Lufthansa.vn@dlh.de
  • Yemen 00967 1 213400 and 00967 1 219252

Baggage Phone Number

Lufthansa’s baggage policy varies depending on the travel class, destination, and fare type:

  • Checked Baggage:
    • Economy Class: One checked bag up to 23 kg (50 lbs) on most international routes.
    • Premium Economy Class: Two checked bags up to 23 kg each.
    • Business Class: Two checked bags up to 32 kg (70 lbs) each.
    • First Class: Three checked bags up to 32 kg each.
    • Maximum size for checked baggage: 158 cm (62 inches) in total linear dimensions.
  • Carry-On Baggage:
    • Economy and Premium Economy: One carry-on bag up to 8 kg (17 lbs).
    • Business and First Class: Two carry-on bags up to 8 kg each.
    • Maximum size for carry-on baggage: 55 x 40 x 23 cm (21.6 x 15.7 x 9 inches).
    • Personal items, such as a handbag or laptop bag, are also allowed.
  • Excess Baggage: Fees apply for extra, overweight, or oversized baggage, with rates varying by route and fare class.

Codeshare Agreements with Partner Airlines

As a founding member of the Star Alliance, Lufthansa has codeshare agreements with numerous international airlines, allowing passengers to benefit from a global network. Key codeshare partners include:

  1. Adria Airways
  2. Aegean Airlines
  3. Air Canada
  4. Air China
  5. Air India
  6. Air Malta
  7. Air New Zealand
  8. All Nippon Airways
  9. Austrian Airlines
  10. Avianca
  11. BMI Regiona
  12. Brussels Airlines
  13. Copa Airlines
  14. Croatia Airlines
  15. Egypt Air
  16. Ethiopian Airlines
  17. Eurowings
  18. Latam (LAN TAM)
  19. LOT Polish Airlines
  20. Luxair
  21. Privatair
  22. Singapore Airlines
  23. Scandinavian Airlines
  24. South African Airways
  25. SWISS
  26. TAP Portugal
  27. Thai Airways
  28. Turkish Airlines
  29. United  UA

Social Networks

Lufthansa is active on social media, where passengers can engage with the airline, receive updates, and access promotions:

Website

https://www.lufthansa.com/

Competitors

Lufthansa faces competition from both European and international airlines, including:

  • Air France-KLM: Competes on European and long-haul international routes.
  • British Airways: A major competitor on transatlantic and European routes.
  • Emirates: Competes on routes to the Middle East, Asia, and beyond.
  • Turkish Airlines: A rival on international routes connecting Europe, Asia, and the Middle East.

Conclusion

Lufthansa is a global leader in the aviation industry, known for its premium services, modern fleet, and extensive global network. As a founding member of the Star Alliance, the airline offers seamless connectivity across the globe. With a focus on safety, sustainability, and passenger comfort, Lufthansa continues to be a preferred choice for both business and leisure travelers.

FAQs

A: To avoid extra fees, pack a personal item that fits under the seat, pre-purchase any additional services you need, and use online or mobile check-in.
A: The Miles & More loyalty program rewards frequent flyers with points that can be redeemed for flights, upgrades, and other travel-related purchases. Members earn points based on the distance flown and the fare class, with higher tiers offering additional benefits.
A: You can book a flight through the airline’s website, mobile app, or by contacting customer service. The online booking platform allows travelers to search for flights, compare prices, and manage reservations.
A: Lufthansa allows one carry-on bag and one personal item. Checked baggage allowances vary based on the route and fare class. Fees apply for excess or oversized baggage.
A: Yes, Lufthansa provides special assistance services for passengers with disabilities, elderly travelers, and those needing extra help. Passengers can request assistance during the booking process or by contacting customer service.
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